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"From the moment we stepped through the doors, the employees made us feel genuinely valued and welcome. Every single staff member we interacted with went above and beyond in a way that felt sincere, not scripted. The front desk team greeted us with warm smiles, handled check-in effortlessly, and took the time to explain everything clearly while offering great local recommendations. Throughout our stay, the staff consistently impressed us with their attentiveness and professionalism. Housekeeping was exceptional — not only keeping the room spotless but thoughtfully arranging everything to make it feel fresh and inviting every day. Whenever we had a question or needed assistance, someone was there immediately, always patient, kind, and eager to help. What truly stood out was how proactive and caring the team was. They anticipated needs before we even had to ask and made sure every detail of our stay was perfect. You can tell they genuinely take pride in their work and care about their guests’ experience. It’s rare to find a team this dedicated, friendly, and consistently excellent. They are the reason this stay was so memorable, and they absolutely deserve recognition for how amazing and helpful they are."

"Very clean with friendly staff. Very good breakfast also best location I definitely recommend it."

"Staff were amazing, great location. We will definitely book again "

"Fantastic stay, staff were friendly, helpful, polite and so attentive to our needs! Clean, modern and beautiful hotel - would definately stay again!"

"The location on the quaint little side street was amazing. Breakfast was a multi national selection of dishes with lovely attentive service from Trang who would have turned buffet service in waitress service if you’d asked! Thanks Trang. Celena also deserves a mention as she took us under her wing and made sure that all our trips were successful and our (many) questions answered. Ninh Bin and Halong Bay successfully and enjoyably completed with Celena’s help- thanks Celena. "

"We throughly enjoyed our time here. The staff went above and beyond in their service. Thanks for an excellent stay!!"

"The staff were absolutely lovely, kind, friendly, professional, nothing too much trouble. We also loved the tour of the hotel, learning of the history and visiting the underground bunker. We were lucky enough to have our room upgraded to a suite, which made our stay here even more special. "

"Very clean rooms, helpful staff , excellent concierge services . Would recommend it highly "

"Rooms are compact and Bijou but exceptionally clean and the most comfortable night sleep wonderful staff would definitely go back thank you"