Kho Laen Trip

Good one nighter not for multiple nights

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.

Great quaint romantic spot in WeHo

It’s a great experience!!!

Honest review: Pros: Very near UCLA, staff was nice, bed was quite comfortable, internet was fast enough to stream a movie on my laptop, room was clean, free breakfast (would have preferred more protein, but it was free after all), valet was very quick with my car, reasonable price given how many other hotels nearby are outrageously priced, clearly they use dehumidifiers to keep the humidity level managed (nice for us given we come from a drier climate and aren’t used to the humidity), the staff reached out in advance to see if I had any special requests before arrival Cons: Next to the freeway and traffic goes all night (we were on the freeway side) - manageable with earplugs or if you are a heavy sleeper; no shower door or curtain so good luck keeping water fully in the shower and it was impossible not to be cold while showering; the toilet paper holder was not stable; no microwave to reheat food we brought with us; BIGGEST complaint…the A/C unit was so loud it sounded like an airplane engine starting up and we were forced to turn off the A/C so that we could sleep without being woken every hour. All other inconveniences were minor compared to that. I really hope they fix/upgrade their units. Would I stay again? Yep. Would I make sure to have earplugs? Big YEP! Would I prefer them to have a maintenanced/quieter Air conditioner? Giant YEP!!