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Reviews of Shaherezada Boutique Hotel

3.5 out of 5
Shaherezada Boutique Hotel
Islom Hodja 35, Khiva

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francesco

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Good stay in good hotel but nothing amazing. Service could be better
Stayed 2 nights in Oct 2022

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Great family hotel with close proximity to major places in Khiva. Staff super kind & helpful.
Stayed 2 nights in Aug 2019
Response from Shaherezada Khiva Hotel on 12 Sept 2019
Hi,Dear guests! Thanks for your best commantary for our Hotel! We are more than happy! We are waiting for you again in our ancient city and our hotel! We will be delighted to serve your guests like you! With best regards Makhsuda Shaherezada Khiva Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - in the old city, slightly off the beaten track by the south gate but still just a few minutes walk from the centre. Very friendly and helpful staff, especially the girl on the front desk. Excellent breakfast.
Stayed 2 nights in Jul 2019
Response from Sevara on 3 Aug 2019
Dear our Guests! Thanks for allocating time to write a review and thanks for such a great comment about our hotel service. We are happy to serve such a guest as you are! Hope to see you again in our city and of cource in our hotel near future. Regards

10/10 Excellent

See

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See
We stayed in Shaherezada for two nights and had a wonderful time in Khiva. The girl in the front desk Makhsuola is helpful all the way for the two days.She helped us to get the airline tickets and arranged car services for us to market and airport since those places are not close to the old town .she even let us stay to midnight without charge since our flight to Tashkent is in the middle of the night. Wonderful time in Khiva .Staying in Hotel Shaherezada is a great choice and thanks again Makhsuola for making our stay more enjoyable .
Stayed 2 nights in Jun 2019
Response from Makhsuda on 22 Jul 2019
Hi, Dear guests! Thanks for your best commentary,we are so happy! We hope you will come to our ancient city and our Hotel in the near future! I am so happy for serving you! With best regards Makhsuda Shaherezada Khiva Hotel

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Sevara on 22 Jul 2019
Thanks for your great mark to our hotel!

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Makhsuda on 22 Jul 2019
Hi, Dear guests! Thanks for your best commentary,we are so happy! We hope you will come to our ancient city and our Hotel in the near future! I am so happy for serving you! With best regards Makhsuda Shaherezada Khiva Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Our stay at the hotel was excellent - great location inside the old city and comfortable room. However, what I want to emphasis is the help that the hotel gave us before our visit. They informed us that Urgench airport was closed and that flights were being redirected to Nukus about 4-5 hours drive away. Expedia when I wrote to them said that this was not the case and flights were still operating. The hotel was right and Expedia wrong! I was grateful that the hotel arranged the late night pick up from Nukus. Local knowledge is very helpful when travelling in Uzbekistan and the hotel staff excelled in this. Expedia failed at this and then alerted is to a change in our onward flight that wasn't at all changed.
Stayed 2 nights in Aug 2018
Response from Shaherezada Khiva Hotel on 23 Sept 2018
Thanks for your best review about our hotel! We are so happy if we were able to to help you. We hope to see you in our city and in our hotel again soon! Kind regards Shaherezada Khiva Hotel

10/10 Excellent

Rayan, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very friendly and welcoming staff. Spacious clean room. Ac worked very well. Excellent breakfast. Wi-Fi worked very well. Very good location in the old city. Small shop just on the other side of the street. I would definetely stay here again!
Stayed 2 nights in Aug 2018
Response from Shaherezada Khiva Hotel on 23 Sept 2018
Thank you very much for your best review.we are so happy. We will try to make our service better.and also we will be too happy see you again at the hotel. With best regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't have been better
The hotel is very well situated, withing the old historic part of Khiva, yet away from the main streets with all the tourists and shops, hence very quiet, I had some of my best sleep ever here! Nice views from the roof terrace, great service (the English spoken is quite minimal, but the attitude is wonderful, so no real problems of communication) and the room was spacious and clean. When there was a problem with the shower (*we* broke it), they fixed it the same day, no issues! I'd definitely stay nowhere else in Khiva.

10/10 Excellent

Olivia, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay disturbed and derogated by Expedia
After checking in, I was notified by a staff of Shaherezada that Expedia did not transfer my payment to the hotel. The following customer support was literally terrible. At last, I had no way but to do double payment. All Expedia's replies to my cancel request were off the point, which did not enable cancellation & refund before my leave from the hotel. What is worse, the staff said that this sort of non-payment by Expedia continues for one year. Moreover, according to her, despite the hotel's discontinuation to use Expedia, Expedia continues to receive reservations. I will never use Expedia. Require Expedia not to repeat this sort of problem.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfasts in delightful surroundings
Welcoming attentive and efficient staff. Wonderful breakfasts in a traditionally decorated area. Comfortable room.
Stayed 2 nights in Aug 2017
Response from Sevara on 14 Aug 2017
Thanks for the high score given to our hotel!We really appreciate your feedback! We hope to see you in our city and in our hotel again!

8/10 Good

Shiori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族経営？のアットホームなホテルでした。 みなさん親切にしてくださいました。 ヒヴァの城壁内の外れにありますが、 ヒヴァ自体が小さい街なので全く問題なかったです。 朝食が豪華で美味しかったです。 オススメです。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Shaherezada Khiva Hotel on 14 Oct 2019
Hi,Dear guests! Thanks for your best commantary for our Hotel! We are more than happy! We are waiting for you again in our ancient city and our hotel! We will be delighted to serve your guests like you! With best regards Makhsuda Shaherezada Khiva Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Shaherezada Khiva Hotel on 12 Sept 2019
Hi,Dear guests! Thanks for your commantary for our Hotel! We are more than happy! We are waiting for you again in our ancient city and our hotel! We will be delighted to serve your guests like you! With best regards Makhsuda Shaherezada Khiva Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원들이 성실하고 친절하며 룸도 매우 깨끗함. 조식도 준수하게 차려주어 레스트랑에서 내어주는 기분임 전반적으로 기분 좋게 머물 수 있는 곳임
Stayed 1 night in Aug 2019
Response from Shaherezada Khiva Hotel on 24 Aug 2019
Hi,Dear guests! Thanks for your best commantary for our Hotel! We are more than happy! We are waiting for you again in our ancient city and our hotel! We will be delighted to serve our guests like you! With best regards Makhsuda Shaherezada Khiva Hotel

8/10 Good

EMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
到着後すぐお茶をいただける！
ホスピタリティにあふれるやさしいスタッフでした。小さい町なので、観光に出かけて帰ってきて休んで、夕ごはん食べに行って夜景見て帰ってきて、と動きやすかったです。アメニティは石けんくらいしかありません。ベッドも少しヘタっていましたが、窓から砂漠の町の風景が少し垣間見えるのも風情があってよかった。冷房も完備、バスタブつきのお部屋で満足でした。
Stayed 1 night in Aug 2019
Response from Shaherezada Khiva Hotel on 22 Aug 2019
Hi,Dear guests! Thanks for your best commantary for our Hotel! We are more than happy! We are waiting for you again in our ancient city and our hotel! We will be delighted to serve our guests like you! With best regards Makhsuda Shaherezada Khiva Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最初使用した部屋で、すぐトイレが壊れてしまったが、事情を話すと部屋を変えてくれました。テレビが付かなかったり、シャワーのお湯が出なかったり、冷蔵庫が無かったりと不便はありましたが、何よりスタッフが皆とても親切に対応してくださったので、不満はありません。ホテル自体は新しくはありませんが、木製の彫刻が施されたお洒落なホテルです。部屋はとても清潔でした。フロントの方は英語を話せますし、朝食時も簡単な英語なら通じます。なお、ホテル向かいに小さな商店がありますが、相場よりとても高かったので、こちらはあまりオススメしません。
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バスタブがあってうれしか
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
バス付きのお部屋は嬉しかった。出来れば、シャワーの温度がもう少し高い設定が出来る方が日本人的に嬉しいです。落ち着いた部屋の雰囲気と食堂の豪華さは素晴らしい。最後に贅沢を言えば共用でもいいので、冷蔵庫があればなお良し。個人的な意見なので参考にしなくていいです。
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Alessandro, Florence Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location. It is at walking distance from major Khiva touristic sites. Staff quite available. May be the price appears a bit higher respect to thte services provided.
Stayed 2 nights in Oct 2018
Response from Shaherezada Khiva Hotel on 10 Oct 2018
Dear Alessandro! Thank you for your feedback! we are so happy! we look forward to coming to our hotel and to our city . We are glad to serve you better in the future! With best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service Great Breakfast
Stayed 1 night in Aug 2018
Response from Shaherezada Khiva Hotel on 23 Sept 2018
Thanks for your very great mark! We are so happy. We hope to see you in our city and of course in our hotel again soon! With best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アットホームな雰囲気でスタッフも親切でした。
Stayed 1 night in Aug 2018
Response from Shaherezada Khiva Hotel on 23 Sept 2018
Thanks for your warm commentary. We will be happy to meet you again at our hotel. With best regards

10/10 Excellent

Erik, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with perfect location and good service
We stayed at the hotel for two nights in July 2018 and were very happy. The hotel i situated just inside the city wall and with close walking distance to everything there is too see in Khiva. The room was spacious and clean. You feel very welcomed by the hotel staff and the whole place really has a personal feeling. Service was absolutely fabulous! Breakfast very nice and served in a beautiful hall. Just outside the hotel is a small convenience shop were you can buy food, snacks or water.
Stayed 2 nights in Jul 2018
Response from Shaherezada Khiva Hotel on 23 Sept 2018
Thanks for your kind words and the time you took to share them with us .it is great to hear that,we are so happy come again.We are always waiting for you! With best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018
Response from Shaherezada Khiva Hotel on 31 Jul 2018
Thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wifiとシャワーが弱点
「木彫り職人のホテル」という触れ込みに違わない趣で、ドラクエの宿の実写版みたい。玄関の扉の彫刻からして見事。3階屋上からの旧市街の眺望も絶品。スタッフたちは概ね親切で、フロントを仕切る若い兄ちゃんは英語堪能。朝食は簡素で、パンとオムレツ、チーズ、ハム、キュウリ、トマト、リンゴ、ミカンといったところ。極めて残念なのはwifi。この国では全体的に遅くて不安定なのだが、ここは悪いほうで、ブラウジングもままならない。さらに、私は端の部屋だったせいで、自室ではネットを全く使えなかった。シャワーも超弱く、ロングヘアーの女性は多分まともに洗髪できないと思う。ただし、値段が設備相応に安いので、私としてはギリギリ許容範囲。なお、洗濯はぼったくり価格。
Stayed 3 nights in Mar 2018