Search Spa Hotels in Key Biscayne

"Tub was not cleaned and the loud crowd with music blaring all night long with our little ones trying to sleep was very frustrating. Felt like the staff was afraid to be in control, they were even taking food and drinks right out of the snack room instead of paying. Not to mention NO PARKING!! The parking lot was so full with visitors/friends of the people staying...they didn't even have a room but just there to hang out. It was definitely out of control! "

"The room we stayed in was in disrepair. Carpet was worn, ceiling had an unsuccessful repair to a leak from the roof. A complete failure compared to a stay at any holiday inn express. As an IHG member I was provided with complimentary water so that was a plus. Staff were polite and professional at the lobby. The cafe is less than desirable and should be properly cleaned. Paying $4 for cold coffee and no real creamer is not what I call hospitality."

"Room was runned down. Damaged and dirty doors, towel hooks falling apart, carpet floor transitions pocking thru. Showers not cleaned after cleaning crew was done. Overall impression. I am not sure how is this facility labeled as 5 star hotel. "

"While the lobby and bars make a stunning first impression, the guest rooms are a massive disappointment. The accommodations feel stuck in 2010, appearing dated and dingy rather than upscale. Housekeeping standards are severely lacking; our shower curtain was covered in mold and mildew, which is unacceptable. Furthermore, the balcony was in terrible condition and lacked quality seating. The service at the pool area was equally frustrating expecting one staff member to serve hundreds of guests is unrealistic. Consequently, our food was delivered to the wrong table, and we endured a two-hour wait for basic beach snacks. This property has potential, but the guest experience currently fails to meet even basic expectations."

"Good"

"This place was excellent, the location is perfectly centered next to Southpoint and Lincoln Avenue, along with Whole Foods right across the street. Everything was fantastic other than the 3 day fire alarm, that was miserable 3 out of the 10 days I stayed. I wish I was informed before."

"Excellent location. Great staff!"

"Loved the pool"