Keramas Trip

Service in dining took over 40 minutes for a drink. Had breakfast twice. First time forgot to serve the fruit. Second time forgot to give orange juice. Lots of laughter but very bad service.

Beautiful quiet property, good food, friendly staff...you won't be disappointed.

I chose this hotel for my honeymoon stay after I saw a stunning video of the location on YouTube. I walked in with very high expectations and they delivered well over and beyond. Everything - from the warmest hospitality to superb rooms, amenities and special arrangements was perfect. We had the Riverside Pool Villa and it was stunning! We tried out their Spa and felt super refreshed after. I even secretly worked with the hotel and staff to set up a candlelight dinner as a surprise for my wife and they executed it beautifully while very skillfully keeping all communication about it on a hush so my wifey wouldn't be spoiled about it before the surprise. Some special mentions of staff members who made our stay ever so special - Meisha, Mirah, Komang Ayu, and Sugik from the front desk who were always so amiable and always took care of our requests. Sang Ayu, Rahma, Martin and Dewi from the restaurant for their spectacular service as well as so beautifully setting up our candlelight dinners. And Deemus who assisted us at checkin and showed us our villa and the amenities that came with it. Thank you for your efforts. We appreciate it all. 100/10 recommend this place. I will be back here someday to relive the memories of my honeymoon experience.

Staff was amazing villa is beautiful staff is very helpful only down side is the bugs outside mosquitos lizards but that is the nature in Indonesia staff is helpful with that but yea Indonesia is one of the countries with one of the most bugs in the world but not much stiff can do about it you just have to deal with the nature there but again staff is amazing super nice and helpful Sui and Sonia thank you guys so much all of them beautiful villa will highly recommend just bring bug spray:)

Beautiful location, excellent massage, outstanding staff ! Clean space with so many activities to do free of charge during your stay. I only stayed for one night but wish I could have extended my stay to do the free activities they offered.