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Best Western Plus Hotel Kassel City

Guests enjoy access to both indoor and outdoor pools at this relaxing retreat, where rejuvenating sauna treatments provide the perfect end to an active day

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The Best Western Plus Hotel Kassel City welcomes travelers to the heart of Mitte. Guests unwind by the fireplace, enjoy the sauna, or take refreshing dips in either pool. The property offers high-speed WiFi while multilingual staff and concierge services assist with any needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

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5 Jun - 6 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Plus Hotel Kassel City have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Best Western Plus Hotel Kassel City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 16 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Plus Hotel Kassel City?

Self-parking is free at this property.

What time is check-in at Best Western Plus Hotel Kassel City?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Best Western Plus Hotel Kassel City?

Checkout is at noon.

Where is Best Western Plus Hotel Kassel City located?

Located in Mitte, this hotel is within a 10-minute walk of Druselturm, Fridericianum and Martinskirche Kassel. Town Hall Kassel and Kassel State Theater are also within 10 minutes. Rathaus-Fünffensterstraße Tram Stop is 9 minutes by foot and Kassel (KWQ-Kassel Train Station) is 7 minutes.

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Reviews

Reviews

8.2

Very good

8.8

Cleanliness

8.4

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 103 out of 309 reviews
Rating 8 - Good. 137 out of 309 reviews
Rating 6 - Okay. 47 out of 309 reviews
Rating 4 - Poor. 16 out of 309 reviews
Rating 2 - Terrible. 6 out of 309 reviews

Reviews

Verified

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, kind staff, good breakfast, located in the middle of the city.
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Thorsten/Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist gut gelegen. Öffentliche Verkehrsmittel, Einkaufen und Sehenswürdigkeiten Fußnah zu erreichen. Das Frühstück super Auswahl und Qualität. Die Mitarbeiter sind sehr Freundlich und Hilfsbereit. Ein Urlaub an dem es nicjts zu meckern gab. Nach Corona gerne wieder zu den Wasserspielen.
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kassel tur

Pænt og rent
Stayed 1 night in Sep 2020
Verified

4/10 Poor

Oliver

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Zu Hause ist es am Schönsten

"Coronafrühstück" (kein Buffet) für 18 € p.P. ; Dankend abgelehnt, Matratze durchgelegen - zwei Tage Rückenschmerzen, da mir ein Wirbel rausgesprungen ist. Enttäuschend. Tiefgaragenstellplatz für 13 €
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Elisabeth

Older rooms but good for the price

The hotel was in a great location and parking was easy. The room was dated and could use a freshen up to bring it into the 21st century. The room was hot but staff brought us a fan and used their key to allow us to open the window.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was man für eine Übernachtung während eines geschäftlichen Aufenthalts benötigt, gutes Bett, ordentliche Dusche, geräumiges Zimmer.
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Haare im Bad, schlechte Hotelmanagerin

An sich ein schönes Hotel aber der Service bei begründeten Reklamationen ist grottenschlecht!!! Haben im Bad überall verteilt schwarze lange Haare gehabt, haben an der Rezeption Bescheid gegeben. Housekeeping Dame war da, das Problem auch bestätigt, nur wurde das Problem bis zu unserer Abreise nicht behoben!!! Beim Checkout nochmal darauf hingewiesen und ein Gespräch gesucht mit der Hotelmanagerin (Frau Knieling) Frech teilt diese uns mit das Problem wurde behoben um dann im nächsten Satz zu sagen "Sie wisse nicht ob es endgültig behoben wurde". Mehrmals wiederholte Sie diesen Satz ohne zu merken das Sie sich selbst verrät. Irgendwann ist mir und meinem Geschäftspartner der Kragen geplatzt und wir sind ohne eine Entschuldigung bzw. Entschädigung wutentbrannt aus dem Hotel. Tut mir leid das die anderen Gäste in der Lobby unseren lautstarken Streit mitgekriegt haben aber euer Beschwerdemanagement ist mit dieser Hotelmanagerin eine einzige Katastrophe, die ich bisher in keinem anderen Hotel so in der Form erlebt habe und es sei angemerkt, ich habe ca. 35-40 Hotelbuchungen pro Jahr.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Kassel

Nice place in Kassel city. I think.. Very close point with downtown. It's very comportable to shopping,diner, whatever especially, the reception managers are kindly and give to helpful information for visitors. however, this hotel parking lot has share with shopping center, that place is little bit a crowed.
Stayed 5 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Kassel

Nice place in Kassel city. I think.. Very close point with downtown. It's very comportable to shopping,diner, whatever especially, the reception managers are kindly and give to helpful information for visitors. however, this hotel parking lot has share with shopping center, that place is little bit a crowed.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel liegt Mitten in der Innenstadt. Es ist gut von der Bahn zu erreichen. Die Zimmer sind groß und sauber, die Mitarbeiter sind sehr freundlich. Ich kann das Hotel nur empfehlen.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhig, sauber ,bequem. Würde ich jederzeit wieder buchen.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Everything was fine, very good location. The room was clean and the staff nice. I didn't have the breakfast so I can't say anything about it. No complaints.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Sehr zentral. Keine Haltemöglichkeit zum entladen am Eingang.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Lage ganz gut für meine Zwecke. Leider ist die Einrichtung etwas aus der Zeit gefallen und wirkt bisweilen altbacken.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Zafer

Liked: Cleanliness, staff & service, room comfort

Preis-Leistung stimmt!

Gute Lage
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Staff is very nice. The hotel is clean. Great location. The room was beautiful. Then we went to sleep it tried. The bed was horrible. It was an “upgraded” room. The mattress is unforgiving and did not allow us to sleep. We are now tired and awake at 330am considering leaving.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Lage war sehr gut. Alle sehr freundlich. Das späte Auschecken fand ich auch selbst freundlich.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft hat uns sehr gut gefallen. Alles war wie angegeben. Vor allem die zentrale Lage in Kassel hat überzeugt. Einiziger Kritikpunkt war das Fitnessstudio im selben Gebäude, dass mitten in der Nacht die Musikanlage so laut aufgedreht hat, dass ich im Zimmer mitsingen konnte. Das ist natürlich nicht wünschenswert, wenn man mit Baby verreist.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vänlig och tillmötesgående personal/ bra rum - tråkigt läge och avsaknaden av frukostmatsal och restaurang inne på hotellet drar ner betyget liksom en miljö med mycket stekos i frukostmatsalen- ligger i ett närliggande köpcentra.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Ok hotell i Kassel

Lite slitet intryck, men trevlig och bra service.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Eckart

Disliked: Cleanliness, property conditions & facilities
Das zimmer war geräumig, die betten gut. allerdings war keine duschkabine vorhanden, so dass man in der wanne duschen musste, was schlichtweg für meinen mann als körperbehindeter unmöglich war. auf den ersten Blick war das zimmer zwar gereinigt, aber es lagen gut sichtbar auf dem fußboden papierverpackungen.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Exceloebt
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Geen airconditioning terwijl die wel stond vermeld op de website. Ook de normale luchtcirculatie deed het niet. Geen pretje op een warme zomerdag. Het was veel te warm in de kamer.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux escapade au Best Western Kassel

Un agréable séjour dans cet Hotel avec des personnels accueillants et à votre écoute, prêt à le renouveler dans l’établissement.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Good but there is no air-conditioning...

여름에 더운데 에어컨이 없어서 불편함. 다른 것들은 괜찮았음.
Stayed 1 night in Jun 2019