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Reviews of Tropical Savannah Guesthouse

2.5 out of 5
Tropical Savannah Guesthouse
Mbarara - Kasese Road, 100m from Kasese Main Roundabout, Kasese

Reviews

3.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

6.0/10

Cleanliness

3.0/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Es una estafa preparada para cobrar dos veces el precio. Te dicen que ese no es su número de teléfono y que no han recibido el dinero a pesar de mostrarle el cargo en mi cuenta. Hay otros clientes que les ha pasado lo mismo. Nosotros buscamos otro hotel y nos trataron de maravilla. No aconsejo a nadie ir a este hotel.
Stayed 1 night in Sep 2019

4/10 Poor

Tim

Disliked: Staff & service, room comfort
Give it a miss unless you're out of cash
This is a very cheap place to stay. With that said they did not understand how a booking with hotels.com worked. The manager kept asking when they would be paid. I had to constantly tell him that I had paid hotels.com and he needed to follow up with them. We were there on a Sunday night and you could hear the music and bar crowd very clearly in the courtyard. If you stayed on a Fri or Sat night it may be even louder. Housekeeping and reception staff are very friendly but they seem in over there heads when trying to manage online bookings. The room is clean and very basic, but there are plenty of other places in Kasese to stay that are better options but cost a few more dollars.
Stayed 1 night in Mar 2019
Response from . on 13 Mar 2019
Thank you very much for taking your time to review our property. We sincerely apologize for the inconvenience and we are doing our best to correct on all that you mentioned above.