Karaöz Trip

Great place to stay, Clean room. wonderful staff, speak English, Russian and Turkish.

Room was very spacious, comfortable and well appointed, good sound proofing too. Most staff friendly and helpful

Excellent hotel. Five star service. When we did have concerns regarding something, guest relations were always quick to help and rectify. The spread of restaurants and exterior food vans were second to none. I'd recommend all my friends to go here. Thank you Concorde team

Everything was perfect! The rooms were superb, with great attention paid to every single detail. The pools were warm and very clean. There were plenty of different dishes to try, offering a wonderful variety of food. The kids’ club had lots of fun activities for children, and my family absolutely loved this resort.

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.