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"The owner was not responsive to multiple messages or phone calls for several hours the day of our arrival, which was very stressful not knowing if we would even be able to access the rental when arriving late in the evening with children. I made the reservation several weeks ago. It would have been very easy to simply give me a different number to contact on the day of our arrival, or provide the access code in advance. The pictures on the listing did not match the property. I chose this rental...