Kapan Trip

The room was big and beautiful. I have no real complaints about the room. The check-in process was not good though. I couldn’t do online check-in and I couldn’t check in at the kiosks because my reservation did not have my name the same as on my ID. So because I didn’t make a reservation with my middle name in it, which is ridiculous who does that, I had to wait in line nearly 40 minutes at 1:30 in the morning to be able to check into my room.

Fun place, nice room, great location.

Amazing place , the people are very friendly, it would have gotten 5 stars if the ventilation system was better, smoking really bothersome

Helpful staff everywhere. Didn't matter who we talked to or who answered our questions, they always had a smile and were helpfull. The casino is like a maze. HUGE. They need better signage to elevators because it's just impossible. Everyone is lost all around the halls! That being said, the rooms were super clean anf cleaned every day, which is amazing post-Covid. Also, you can't go wrong with The Grand Luxe restaurant. Such good food, for every meal. I think The Palazzo (attached and related) is better appointed as far as decor, but our king room with a Sphere view was top notch! One other note, The Venetian is one of the most environmentally clean businesses in the world.

Hotel had lots of nice restaurants, great activities to do, the location was good, staff was friendly and I had a good run on the Pai Gow & Craps Table. We arrived when the flood happened but other than that and the rain, everything was fine. Keith A.