Kapaklı Trip

This hotel had an excellent staff and a nice terrace restaurant. The housekeeping staff was excellent and very attentive. Front desk, staff and doorman were always there to help you. The view from the terrace it’s wonderful taking in a lot of of the local landmarks. We stayed here for five days. I really enjoyed it.

Great experience from arrival to departure. Staff was very kind, generous and helpful. Room was beautiful with plenty of space for myself and 2 kids. Wish we would have been able to spend more than 1 night there. Location was great as well. Thoroughly enjoyed our time here and would stay here again if in Istanbul in the future.

My wife and I spent several days here. I like to start out with the good stuff. The location, in old town is great. Walking distance to everything. The hotel. To start, its not a 5 star hotel in any stretch of the imagination. Maybe 3 star at best. Rooms are tiny, nothing fancy here.. No space for any of your personal items in the bathroom on the vanity in the deluxe rooms. switched to a family room (2 beds) and it had much more room.. or as much as you were going to get at this hotel. The rooms were clean. The breakfast was just OK. Nothing special, cold creamy eggs, no sausage, bacon, etc. YES the view is nice! So, in the end, set your expectations down to a 3 star hotel, with some of the smallest rooms you've ever stayed in, and you will be just fine!

Everything was perfect, especially the reception manager. He is the best.

The Hotel was remodeled. Nice building but the front desk staff have no customer service skills, they definitely need a lot of training. I was in room 113, the room had plumbing issues, one day the electricity turned off and the had to send someone to spend 30 minutes to fix it. The only staff member I think she went above and beyond to make sure that guests are happy is Salma.