Terrace/patio

Reviews of The Fontaine

4.5 out of 5
The Fontaine
901 W. 48th Place, Kansas City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 190 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service
Beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Dennis

Stayed 1 night in Apr 2024
Response from Fontaine on 26 May 2024
Thank you for the fantastic rating, we hope you come back to see us again soon!

10/10 Excellent

Di'Andria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly! The hotel was clean and gave a luxurious experience
Stayed 1 night in Feb 2024
Response from General Manager on 26 May 2024
Dear Di'Andria,We're always thrilled to hear that our guests have had an enjoyable experience! It's especially great to know that you appreciated our clean and comfortable accommodations, as well as the friendly hospitality our team provided. From all of us at The Fontaine, thank you for sharing your positive review, and we hope to have the pleasure of your company on another occasion.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as advertised and staff is very attentive!
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Francesca,Thank you for your outstanding review! We're thrilled that our property exceeded your expectations and that our staff made you feel right at home. Your positive feedback means a lot to us, and we look forward to welcoming you back for another excellent stay at The Fontaine in the future.

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fontaine on 22 May 2024
Thank you for the rating and please reach out if there is anything we could have done to better serve you.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again, super friendly staff, modern retro---EXCELLENT
Stayed 2 nights in Apr 2024
Response from General Manager on 19 May 2024
Dear Greg,Thank you for the kind review. We're glad our friendly staff and updated rooms impressed you. Please come stay at The Fontaine again the next time you're in the area.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness
Location and front desk staff are excellent. My room had plumbing issues two days out of my stay. Engineering took a while to respond both times. Room didn’t have drinking glasses or coffee creamer.
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Karen,Thank you for allowing The Fontaine to host your recent stay. We're happy to hear you appreciated our great location and the standard of service our team provided. However, please accept our apologies for the unexpected issues you encountered with the plumbing in your room and for the oversight with the lack of glasses and creamer; we will certainly address these internally to ensure improvements are made going forward. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Fontaine. The staff are friendly and helpful, the building is beautiful, rooms are comfortable and clean, and the restaurants are great!
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Jana,It was a pleasure to have you as our guest at The Fontaine. Thank you for highlighting our beautiful building, relaxing accommodations, and delicious food! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and room at a reasonable price. Large room and bathroom. Shower was amazing.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Patrick,We're delighted to know that our spacious accommodations and relaxing shower were the highlights of your visit! Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good proximity to the Plaza, in walking distance. Nice and clean. Unfortunately at 3 am, the room next to us, was having a party or just playing their music so loudly it woke us up and left us unable to sleep. We called the front desk and they promptly sent security upstairs and got the music and noise under control. We really appreciated that service.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Amy,Thank you for taking a moment to write a review. We are glad to learn you enjoyed our location. Although we're disappointed to hear about the inconvenience regarding the noise, it warms our hearts to know that our security was able to resolve the matter quickly for you. We appreciate you bringing this to our attention. Thank you for choosing to stay at The Fontaine, and we look forward to welcoming you back soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Anna,Thank you for choosing to stay with us at The Fontaine! We're glad you enjoyed your visit, and we hope you'll return for another terrific experience.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a good area. They have a shuttle to take you into the plaza with lots of restaurant and shopping options. Staff are really nice.
Stayed 3 nights in Apr 2024
Response from Fontaine on 3 May 2024
Thank you for the fantastic rating! Please come back to visit again soon.

4/10 Poor

Heather KW, Avon Lake

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2024
Response from Fontaine on 22 May 2024
Thank you for taking the time to rate your stay and we apologize you did not have a good experience. Please contact us directly so we can make it right.

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent mostly. I think the restaurant could stand improvement and the room service. Otherwise, fine. I would go back.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Judith,Thank you for staying with us and taking the time to share your thoughts. We're glad your overall stay was pleasant, and we appreciate your suggestions for improvement. Should you be in the area again, please come back to see us.

10/10 Excellent

Ashley, Madison

Stayed 1 night in Apr 2024
Response from Fontaine on 22 May 2024
Thank you for the kind rating, please come back to visit!

4/10 Poor

Cody

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is our second stay. The first stay was excellent but this one was poor. Staff was not friendly or particularly helpful. Our room amenities, like shower gel, were empty.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Cody,Thank you for taking the time to leave a review. We are disappointed to hear your stay with us did not meet the same standards as your prior experience, and we apologize for any inconvenience. Rest assured, we'll use your feedback to help us improve ourselves as a destination and remind our team of the importance of delivering exceptional customer service. It was a pleasure to welcome you here, and we hope you will consider staying with us again soon for the stay you were truly expecting.

8/10 Good

Aimee

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Fontaine on 27 Apr 2024
Thank you for taking the time to rate your stay. Please do not hesitate to let us know how we can improve.

10/10 Excellent

Crystina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Really loved the atmosphere and esthetics.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Crystina,We're delighted you enjoyed your stay at The Fontaine! Please come see us again the next time you're in town.

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in sink despite multiple requests to fix. Furniture nicked and tired; no dresser or drawers for clothing; no adequate workspace. window curtains not connected to draw rods. Would not stay again or recommend. On plus side the staff was friendly and not worth the value.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear John,We're saddened to learn you did not enjoy your stay despite our friendly staff. Please accept our apologies for any concerns about the property's condition. We'll look into your comments further, and we'd be grateful for the chance to provide you with more suitable accommodations.

6/10 Okay

Joseph

Stayed 1 night in Apr 2024
Response from Fontaine on 3 May 2024
Thank you for taking the time to rate your stay and we are sorry we did not meet expectations. Please reach out if there is anything we can do.

10/10 Excellent

Mark, St Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Michael on 9 Apr 2024
Thank you for your response Mark! We appreciate you taking the time to recognize our amazing hotel and we look forward to hosting you again in the future!

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from Fontaine on 27 Apr 2024
Thank you for taking the time to rate your stay, please let us know if there is anything we can do to improve upon.

2/10 Terrible

Antonio

Stayed 3 nights in Mar 2024
Response from Fontaine on 30 Apr 2024
Thank you for taking the time to rate your stay and I apologize we did not meet expectations. Please reach out to us so we can make it right.

10/10 Excellent

Tamarra R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The beds were so comfortable. Just what we needed for a relaxing night.
Stayed 1 night in Mar 2024
Response from Michael on 9 Apr 2024
Tamarra I am so happy to hear that you enjoyed your stay! We appreciate you taking the time to recognize our hotel and we take a lot of pride in providing a comfortable clean experience for our guests. We look forward to our next opportunity to host you!

8/10 Good

Chad, O Fallon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great staff.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Chad,Thanks for staying at The Fontaine. Our team is pleased you had a great experience with us in Kansas City. We value you as our guest and look forward to your next visit.

6/10 Okay

rodrigo

Nice hotel … needs to improve details : phone not working, lack of toilette paper. Noise in the halls
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Rodrigo,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Your feedback will be shared with our internal team to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. We hope you will give us another chance to deliver a seamless visit worthy of a perfect rating.

10/10 Excellent

amy j

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Fontaine. The staff was extremely courteous and friendly. The rooms were large with a comfortable bed. It was in a great walkable location. We will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Michael on 16 Mar 2024
Amy Thank you for your review! We appreciate you taking the time to recognize us! We take a lot of pride in providing a welcoming experience for our guests and are happy to hear that you enjoyed your stay!

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fontaine was absolutely phenomenal. Our room was beautiful, the staff were excellent, and I can’t say enough good things about the entire experience overall. I am absolutely coming back!
Stayed 2 nights in Mar 2024
Response from Michael on 16 Mar 2024
Logan, thank you for your response! We appreciate you taking the time to recognize our hotel! We take a lot of pride in our hotel and are happy to hear when we are able to provide an excellent experience. We look forward to hosting you again!

10/10 Excellent

James, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and staff. Clean and quiet.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear James,Thank you so much for the high rating. We're so happy to know that our clean, quiet accommodations and friendly team members left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back.

10/10 Excellent

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly. I love that they offer shuttle rides to the near by shopping center. We did take some rides and other times we walk because it was beautiful out. I would stay there again
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Sadie,We are thrilled to have earned a perfect rating for your recent stay with us. It is wonderful to read that you appreciated our friendly team members and convenient shuttle rides. The best compliment is that you would stay with us again. We look forward to welcoming you back.

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice!
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Barry,Thank you for choosing The Fontaine and sharing your short, yet lovely review. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Thomas, Oklahoma City

Stayed 2 nights in Mar 2024
Response from Fontaine on 10 Apr 2024
Thank you for the rating, we greatly appreciate it!

8/10 Good

William, Fayetteville

Travelled with group
Liked: Cleanliness, staff & service, amenities
We have stayed at The Fontaine over the years. The lobby is OK, but the rooms, and especially the restaurant and bar are dated and don’t work well. We ate breakfast there both mornings, and the blinds could not block the intense sun light from the East. Same for the rooms. Example - the shower knob fell off the shower wall.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear William,We would like to express our gratitude for your ongoing patronage at The Fontaine. Your feedback is highly appreciated, and we are taking action to address the issues you have raised, including the bathroom fixture and the blinds in our restaurant. We thank you for bringing these matters to our attention and look forward to showing you improvements during your next visit.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and they staff was helpful and friendly
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Gina,We are delighted to hear about the pleasant atmosphere and the warm hospitality provided by our friendly team during your stay at The Fontaine. It is great to know that our team had a positive impact on your experience, and we look forward to having you back with us in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a place where you can safely say that you want you and your partner to feel like they can get away from it all then this is probably a really good place for you. While the parking is a bit of a pain, its definitely worth it knowing your car is safe
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Richard,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your respite from the day to day, and we appreciate your kind words. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a one night stay when I was passing through! Beautiful hotel
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Cassandra,Thank you for taking the time to leave a five-star review. Our team is happy to hear that you enjoyed your stay at The Fontaine. We are glad we were able to host you for a cozy night during your travels. We look forward to seeing you again.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was right next to the freight elevator; pretty loud thru out the night.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Mary,Guest satisfaction means everything to our team, so while we hope you enjoyed our accommodations, we're sorry you dealt with some noise issues from the elevator. It's always our recommendation to reach out to the front desk so we may have the opportunity to rectify the situation and return you to a more restful stay. We look forward to welcoming you back and impressing you even further.

10/10 Excellent

john

Stayed 2 nights in Feb 2024
Response from Fontaine on 11 Mar 2024
Thank you for your kind rating, we hope to see you again!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fontaine very nice
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Lisa,Thank you for choosing The Fontaine! We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable experience!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fontaine on 6 Mar 2024
Thank you for your rating and we hope to see you again!

10/10 Excellent

Quintanique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and quiet, the atmosphere is so relaxing and upscale. When you walk in the smell of the hotel is amazing the rooms are so lovely, and the showers are the best part! The rain shower is lovely the breakfast is nice
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Quintanique, Your experience is one that we work hard to provide, so thank you for taking the time to leave us a review. It was a pleasure having you as our guest at The Fontaine and we're thrilled that you had such a lovely stay. The next time you're looking for a relaxing experience in a beautiful atmosphere, we hope you will think of us.

10/10 Excellent

Koralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Koralee,It's fantastic to hear you had an awesome experience at The Fontaine. Your satisfaction is our priority, and we're glad we could deliver. We look forward to your next visit for even more special moments!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fontaine on 29 Feb 2024
Thank you for the rating, we are thrilled you enjoyed your stay with us!

10/10 Excellent

Svetlana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, quiet hotel with a spacious room and comfortable bed. Great Location!
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Svetlana,We're so happy to know that our spacious, comfortable accommodations and prime location were the highlights of your time with us. Thank you so much for the five-star rating and we hope to see you again soon.

10/10 Excellent

jette

Liked: Cleanliness, staff & service, property conditions & facilities
The Fontaine is a great hotel for a decent price on the country club Plaza. They’re upstairs bar is well-versed with drinks and food options. The staff is nothing but friendly and accommodating.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Jette,Thank you for taking a moment to share your experience at The Fontaine. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our hospitable team and fantastic be is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

10/10 Excellent

Thayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fontaine on 29 Feb 2024
Thank you for your rating and we are so happy to see that you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and hip.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Elizabeth, Thank you for your cheerful feedback! We're thrilled to know you got to enjoy our ambiance. We can't wait to welcome you back for more memorable moments.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael on 9 Apr 2024
Susan, thank you so much for your response! We appreciate you taking the time to recognize our amazing hotel!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Patrick,Thank you for sharing your short, yet delightful, five-star review. It was a pleasure to welcome you to The Fontaine and we're thrilled you were impressed. We look forward to welcoming you back again soon.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. Staff is friendly, it is quiet and walking distance to shops and restaurants. Good value.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Valerie,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at The Fontaine once again! Thank you so much for your perfect rating and for highlighting our hospitable team, fantastic location, and excellent value. Take care, and know we are delighted to welcome you back anytime your plans bring you this way.