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Reviews of SureStay Plus Hotel by Best Western Kearney Liberty North

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 461 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristi, Rice Lake

Liked: Property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Sophia CSR on 27 May 2024
Hi Kristi,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Sophia

Stayed 1 night in Apr 2024
Response from Sophia CSR on 20 May 2024
Hi Sophia,It is disheartening to hear about your experience. Please accept our regrets for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Hi Evan,Thank you for taking the time to share your wonderful 4-star rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Staff was very friendly
Stayed 4 nights in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,Thank you for the incredible rating and for complimenting our staff. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cheryl, Chandler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well maintained, friendly staff. Bed was super comfortable and the hotel is pet friendly.
Stayed 2 nights in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,Glad that you recognised us as nice and clean. We always strive to make our guests stay superior. Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. We are looking forward to hosting you again soon.

6/10 Okay

joe

Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Hi Joe,Thank you for your feedback! We appreciate you taking the time to share your thoughts. If there's anything specific you think we could improve on to earn a higher rating next time, please feel free to let us know. We value your business and hope to see you again.

8/10 Good

Kent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly I was there to attend my brothers funeral so that perhaps tempered my visit. Only problem we had in room 109 was the television. First time desk came down a replaced remote batteries. The next day I had to call the back and this time they replaced the whole remote but it never had good functions. Staff tried hard but I think it was the box in the room.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,We appreciate you sharing your experience and 4-star rating with us. We apologize for the inconvenience you faced with the television in room 109. We appreciate your patience and understanding as our staff worked to address the problem. We'll definitely look into the box in the room to ensure it's functioning properly for future guests. Thank you for your feedback, and we hope to provide you with a better experience in the future.

8/10 Good

Janyce

Travelled with family
Liked: Cleanliness, staff & service
There was a huge leak from the bathroom above us into our walk in shower, reported it immediately to front desk, some of the ceiling had started to peel. Staff took photos with her phone. No one seemed to check on the breakfast or lack of. Totally out of sausage patties and the biscuits were hard as hockey pucks. Milk or creamer was spilled on floor, I reported it to front desk. Someone needs to check on breakfast area.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this 4-star rating. However, we are sorry for the inconvenience caused by your room's leak and breakfast issues. Your concerns have been acknowledged, and we will swiftly address them with our maintenance and breakfast service teams to ensure that such situations do not occur again. Our team appreciates your patience and we aim to exceed your expectations during your future visit with us.

10/10 Excellent

Scott, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated facility. Nice breakfast area. Only drawback was shower ceiling was pealing back from water damage.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for sharing your experience and leaving a 5-star rating! We're glad to hear you appreciated our new facilities and breakfast area. Your comment about the shower ceiling is important to us, and we regret any inconvenience. Rest assured that we will swiftly address the issue to guarantee that our guests enjoy a pleasant stay. We appreciate your business and hope to see you again for an even better experience in the future!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciayed the call from the front desk to let me know i had left my car trunk open! Comfortable, quiet room. Right off the highway. Would stay there again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Dear Guest,Many thanks for the 5-star rating! We are pleased to hear about your great stay at our hotel! It is our priority to make our visitors feel comfortable, and we appreciate that our team went above and beyond to warn you regarding your car trunk. We are happy to hear that you found your room to be quiet and comfortable and that our handy location away from the freeway met your expectations. We are looking forward to seeing you again!

2/10 Terrible

Darrell

Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 May 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Roseann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff when we checked in. Room was very clean, spacious and bed was comfortable. Lots of dining options and gas near the interstate. Breakfast was nice too.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,We're truly grateful for your generous review! It brings us immense joy to hear about your fantastic experience during your stay, and we're thrilled that you found our welcoming staff, pristine and spacious rooms, comfortable beds, convenient dining options, and close proximity to gas stations and the highway to be highlights of your visit. It's wonderful to know that our breakfast also met your expectations. Your 5-star rating means a lot to us, and we eagerly anticipate the opportunity to host you again soon for another exceptional stay!

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a mild odor to it
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,Many thanks for your 4-star rating and for staying with us. We're glad you enjoyed your time here and apologize for any inconvenience caused by the slight odor in your room. We'll look into this promptly to ensure it doesn't affect future guests. Your input is valuable, and we look forward to welcoming you back for an even better experience next time.

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Scott

It was rated as a 4 star property and should have been rated a 2 star property. It wasn’t great.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

Ernie

Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Jaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place for the price, no elevators ( i need the exercise anyway) but still for totoing up have bags would've been nice. Bathrooms are pretty small. Overall nice, clean, lady at the desk was friendly.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We value your generous praise and 5-star rating! It's rewarding to know that you found our establishment to offer excellent value. We regret any inconvenience caused by the absence of elevators and the compact bathrooms, but we commend your positive outlook, viewing it as an opportunity for exercise and empathy. Your compliments regarding the cleanliness and amiability of our staff are truly appreciated, and we eagerly anticipate the pleasure of hosting you again during your future visits.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great folks
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We're glad to hear you had a nice experience with us. Our team takes pleasure in providing outstanding service, and we are delighted to hear that we met your expectations. If there is anything else we can do to make your experience better, please let us know. We appreciate your support and hope to serve you again in the future.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff ! And comfortable bed.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for your 5-star review! We're delighted to hear that you found our staff welcoming and enjoyed a comfortable night's rest in our beds. We strive to deliver outstanding service and accommodations to all of our visitors, and we're glad to hear that we succeeded during your stay. We look forward to having you back for another fantastic experience!

8/10 Good

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent area. Beds were meh but i also just had shoulder surgery. Typical hotel breakfast but overall nice experience.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We appreciate you sharing your experience with us and giving us a 4-star rating. We value your opinions and are happy to learn that you had a positive overall experience. Regarding the beds and breakfast, we'll consider your feedback and work to improve our services. We hope to have the pleasure of having you stay with us once more soon!

10/10 Excellent

Breanna

Travelled with family and small children, Travelled with partner
Great stay with great staff. Bathrooms were a bit outdated and not very clean, but I didn’t have high expectations considering the price of the room. We only stayed one night though!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,It's heartwarming to see such a positive 5-star rating. We are glad you found our staff to be excellent throughout your stay. We regret any inconvenience caused by the restrooms and cleanliness issues you experienced. Your feedback is vital to us as we strive for ongoing improvement. We hope to welcome you back for an even better visit in the future!

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The big king bed was nice and the tv was properly placed on the wall.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We are delighted to hear that you loved the comfort of our large king bed and found the TV positioning to your satisfaction. We strive to provide a peaceful and pleasurable experience for all of our guests, and we are pleased that we were able to exceed your expectations. We hope to see you again soon for another amazing stay!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can definitely tell there have been making updates to the property, and nice furniture in the room. Our room was clean and comfy. The staff was friendly and breakfast was fresh and yummy!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Many thanks for your excellent review! We're glad you appreciated our upgraded property, comfy rooms, helpful staff, and wonderful breakfast. We appreciate your 5-star rating and look forward to welcoming you back soon!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet location with clean rooms and friendly staff. I’ve stayed twice and would return again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,We appreciate it very much for your nice words and 5-star rating! We are delighted to hear that you loved our pleasant and quiet location, clean rooms, and helpful staff during your stay with us. Our team sincerely appreciate your commitment and look forward to welcoming you back soon!

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy. The toilet had hairs and urine all over it and had obviously not been cleaned in quite some time. The bathroom was just disgusting. We booked this room because it had 3 queen beds and it suited our needs. We were passing through and just wanted a good night's sleep. We realized that this was a local party hotel with loud drunk people. Early in the morning there was a loud commotion in the hallway as a group of these party people had found a rodent in their room. I wouldn't stay here again if it was free.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,I would like to express my heartfelt apologies for the several problems you had throughout your stay. This is not the quality of service we strive for, and I apologize for any difficulty or discomfort it caused you. Your detailed input is appreciated, and I guarantee you that we will address each of your concerns as soon as possible. Rest assured that this is not typical of the quality we strive to give. We appreciate your patience and understanding, and I hope you will consider giving us another opportunity to meet your expectations in the future.

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service
The staff was so incredibly loud in the morning! About 5 am we were awoken by the front desk clerk shouting at the top of her lungs. We could hear every conversation in the lobby. Unbelievable .
Stayed 1 night in Mar 2024
Response from Sophia CSR on 8 Mar 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Roger

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Samantha

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Okay

KAREN

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Dear Guest,Our team appreciates the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Nickole, Aurora

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is nothing special - and seemed to repeat the same sausage patties/biscuits/gravy every day. Along with the standard pancake/cereal/continental items. I wish the warm items would have been switched each day for something different; they could offer bacon/eggs on alternate days. Also, the walls are very thin - we could hear every conversation in the rooms around us, especially the lady staying in the 'attached' room, who spoke on the phone until all hours of the night. So be sure to use the heater/AC fan and the dehumidifier in the room, it helps drown out the neighbor's voices.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Dear Guest,We're grateful for your valuable feedback and the 4-star rating. Your input on the breakfast variety is duly noted, and we apologize for any inconvenience caused by the noise. Rest assured, we are actively addressing these concerns to improve the overall guest experience. We look forward to welcoming you back and ensuring a more enjoyable stay in the future.

6/10 Okay

david

Liked: Cleanliness
Ok
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Our team appreciates your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Sylvia

Liked: Staff & service, property conditions & facilities, room comfort
Nice for the price
The hotel was nice and the room was very clean however the carpet throughout the hotel needs major updating since it looks stained and dirty. I realized during my stay that it is a pet friendly hotel, which is very nice. Although our room was very clean when we arrived, it was not serviced at all in the 3 nights that we were there. When I asked downstairs, I was told they only service the rooms if we were staying more than 3 nights….? The trash in our room accumulated and even though we kept everything neat it just needed to be kept up. I also had to go downstairs to request clean towels. Overall nice stay for the price, just wish they would’ve cleaned the room during our stay.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,We are sincerely grateful for your 8-star rating and the valuable insights you shared. It brings us joy to know that you had a positive experience in our clean and pet-friendly hotel. Your observation about the carpet is duly noted, and we are actively exploring options for updates. We apologize for any inconvenience related to room servicing and are in the process of reassessing our policies to ensure a more seamless experience for our guests. Your comments are invaluable to us, and we look forward to the opportunity of welcoming you back for an even more enjoyable stay.

8/10 Good

Richard or Janice

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Tina Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice hotel and very affordable. The only thing I didn’t necessarily care for was the Buddha statue they had in the lobby. But overall a great place to stay.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,Thank you for your fantastic 10-star rating and positive feedback! We're thrilled to hear that you found our hotel very nice and affordable. We appreciate your input regarding the Buddha statue in the lobby and will certainly consider all perspectives. We hope to welcome you back for another great stay in the future!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Danny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The checkin went well, office clean, and the person checking me in was very nice and friendly. But that is where the good ends. We found a roach in our room, the room had a musty dirty smell to it, and the shower base was rusty. I would not return to this hotel.
Response from Sophia CSR on 13 Feb 2024
Dear Guest,We're grateful for your feedback, especially regarding the smooth check-in process and the cleanliness of our office. However, we sincerely apologize for the challenges you encountered in your room, including the cleanliness issues and maintenance concerns. Your observations have been duly noted, and we are committed to addressing them swiftly. We regret any inconvenience caused and look forward to the chance to enhance your experience during future stays.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean
Beautiful hotel. Very nice and clean room. Staff was very friendly. Would stay here again.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Dear Guest,We can't thank you enough for your positive feedback and 10-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

KC

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access to interstate
Stayed 1 night in Jan 2024
Response from Sophia CSR on 3 Feb 2024
Dear Guest,Thank you for the fantastic 5-star review! We're thrilled to hear that you found our location clean and enjoyed the easy access to the interstate. We appreciate your positive feedback and look forward to welcoming you again in the future!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Lisa

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Service was great and the beds were very comfortable
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were reading lights next to the bed but neither worked. There was no way to take a bath, only shower. otherwise it was clean and quite with a friendly staff.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,Thank you for your positive feedback and 8-star rating! We're delighted you enjoyed our clean and quiet atmosphere, along with our friendly staff. We appreciate your observation about the reading lights and apologize for any inconvenience. We'll address the issue promptly. Regarding the lack of a bath option, we hope the refreshing shower made up for it. We look forward to welcoming you back soon!