Exterior

Reviews of Hotel Indigo Kansas City - The Crossroads, an IHG Hotel

3.5 out of 5
Hotel Indigo Kansas City - The Crossroads, an IHG Hotel
2020 Grand Boulevard, Kansas City, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 834 reviews" "
Rating 8 - Good. 179 out of 834 reviews" "
Rating 6 - Okay. 46 out of 834 reviews" "
Rating 4 - Poor. 29 out of 834 reviews" "
Rating 2 - Terrible. 15 out of 834 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is extremely friendly and helpful. Always clean with tasteful decor
Stayed 2 nights in May 2024

10/10 Excellent

Orin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our time there was a short walking distance to a lot of the places I wanted to go.
Stayed 2 nights in May 2024
Response from Front Desk on 25 May 2024
Thanks for your feedback!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique contemporary property. It's best to valet park. Street parking is very limited with 2hr limit. No microwave in the suites however there is a microwave in the lobby. Property is filled with beautiful artwork. The property use to be a paint brush factory. Great stay. Great staff💋
Stayed 4 nights in May 2024
Response from Front Desk on 25 May 2024
Thanks for your feedback!

10/10 Excellent

Dr. Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for access to restaurants and galleries in crossroads area. Also easily walkable to Children’s Mercy Hospital.
Stayed 3 nights in May 2024
Response from Front Desk on 25 May 2024
Thanks for your feedback!

8/10 Good

Stephanie, Omaha, NE

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was and room was attractive, clean and in good repair. The room was so quiet! It is located close to the free train on Main Street, making getting around fantastic in that area! Staff checked us in no problem. I gave them the keys to my car at the desk for valet parking. Here is where the only hick up happened. I had driven in from out of state. My car windows were up. A little while later my car app alerted me that my passenger window was down. My car is brand new. This is the first time I had driven out of town. I had never received a notification like this before. I went to the desk and asked if they could check on the car. The woman who had parked my car was there and let me know that she had unrolled the window while parking and had rolled it back up. I refreshed the app and it still showed it was unrolled. She said she would check on it. She did offer that I could go with her, but I did need to leave for dinner reservations. My car kept sending me the alert about my window all night through dinner and the concert. When you receive a valet parking ticket that states the hotel is not responsible for any damage to your car or any items stolen from it, it’s concerning that staff leaves the window down. The next morning when the car was brought to me, the window was down a few inches. Car was fine, no harm done. I could have relaxed a bit more on my trip if the staff had gone with my key and ensured the window was up. That being said, I would stay here again.
Stayed 1 night in May 2024
Response from Front Desk on 25 May 2024
Thanks for your feedback!

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place- would definitely stay again.
Stayed 2 nights in May 2024
Response from Front Desk on 25 May 2024
Thanks for your feedback!

4/10 Poor

Harper

Stayed 3 nights in Feb 2024
Response from Front Desk on 25 May 2024
Thanks for your feedback!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice area
Stayed 2 nights in Jan 2024
Response from Front Desk on 5 May 2024
Thanks for your feedback!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 5 May 2024
Thanks for your feedback!

8/10 Good

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked the original lady that checked us in about parking and we got an answer of valet or nothing basically but realized there is more options available however it was out of her concern (inconvenience) to advise what we were asking. Lack of care and concern for a person in the front of the business.
Stayed 1 night in Apr 2024
Response from Front Desk on 5 May 2024
Thanks for your feedback!

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean and affordable!
Stayed 1 night in Mar 2024
Response from hotel staff on 9 Apr 2024
Thank you so much for taking the time to share your experience at our property. We are thrilled to hear you found our hotel to be clean and affordable, and that you enjoyed your stay with us.Our team takes great pride in offering our guests a welcoming and comfortable environment, so your feedback is especially rewarding. We strive to maintain high standards not just in cleanliness but also in value, and it’s wonderful to know that these efforts have made a positive impact on your stay.We hope to have the pleasure of welcoming you back in the near future. Should you have any requests or need assistance planning your next visit, please do not hesitate to reach out.Warm regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and stylish, the hotel staff was great, and the location was great. Used the valet parking since there was no self parking other than the street.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 9 Apr 2024
Thank you very much for your wonderful review! We are delighted to hear that you found the room comfortable and stylish, and that our staff's efforts and the hotel's location significantly enhanced your experience with us.We understand the importance of convenient parking while traveling, and we're glad to know that our valet service added to the ease of your stay, despite the limited self-parking options. We strive to ensure every aspect of our guests' experiences is seamless and enjoyable, from the ambiance of our rooms to the friendliness of our staff and the practicality of our services.Your feedback is invaluable to us as we continue to improve and provide our guests with the best possible experience. We look forward to welcoming you back soon for another memorable stay. If there’s anything specific you’d like us to arrange for your next visit, please feel free to let us know.Warmest regards,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Staff on 9 Apr 2024
Thank you so much for your 5-star review! We are absolutely delighted to hear that you had such a wonderful experience with us. Our team works hard to ensure every guest feels welcome and enjoys their stay, and your feedback is a testament to their dedication.We’re thrilled that we were able to meet your expectations and hope to have the pleasure of welcoming you back in the near future. Should you plan another visit, please don’t hesitate to reach out. We’d love to make your next stay just as memorable.Warmest regards,

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were excellent. I did have some bleed through from the room next to me so bring ear plugs if you need quiet. Overall pleasant stay
Stayed 1 night in Mar 2024
Response from Hotel Staff on 9 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at our property. We're delighted to hear that you found both the property and our staff to be excellent. Our team strives to provide a welcoming and comfortable environment for all our guests, and it’s wonderful to know we met your expectations in these areas.We sincerely apologize for any inconvenience caused by noise from the neighboring room. We understand the importance of a good night’s rest and appreciate you bringing this to our attention. Rest assured, we are looking into ways to improve sound insulation in our rooms to enhance the comfort of our guests' experiences. Your suggestion regarding ear plugs is valuable, and we will consider providing them as an amenity for guests sensitive to noise.Thank you for your understanding and for your overall positive remarks. We are glad that, despite this issue, you had a pleasant stay with us. We hope to have the opportunity to welcome you back in the future, ensuring an even more enjoyable and restful visit.Warmest regards,

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel staff on 9 Apr 2024
We are overjoyed to receive your 5-star review! Thank you for taking the time to share your positive experience with us. It’s wonderful to know that we were able to exceed your expectations and provide you with a memorable stay.Our team is passionate about delivering exceptional service and ensuring our guests have everything they need for a comfortable visit. Your feedback is a valuable affirmation of our efforts, and we couldn't be happier to learn that we've succeeded in making your stay special.We look forward to the opportunity to welcome you back in the near future. If there’s anything specific you’d like us to prepare for your next visit, please don't hesitate to reach out. Thank you again for choosing us, and see you soon!Warm regards,

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional great staff!
Stayed 1 night in Mar 2024
Response from Hotel Staff on 9 Apr 2024
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our staff exceptional. Our team takes great pride in their work, aiming to provide the best possible service to our guests, and it’s heartening to know their efforts have made a positive impact on your visit.We will definitely share your compliments with our staff. Positive feedback like yours serves as a great motivator and affirms that we are on the right path. We look forward to welcoming you back soon for another outstanding experience.Thank you again for choosing us. Should you have any special requests for your next visit, please don't hesitate to let us know.Warmest regards,

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away the front desk team. Also, loved the available drinks and travel needs, medication and sanitary supplies in an emergency situation they helped.
Stayed 3 nights in Mar 2024
Response from Hotel Staff on 9 Apr 2024
Thank you for sharing such a wonderful review with us! We're absolutely thrilled to hear that our front desk team made such a positive impression on you. Our staff strives to go above and beyond to ensure our guests feel welcome and supported throughout their stay, and knowing we achieved this with you truly means the world to us.It's also great to know that our selection of drinks, travel necessities, medication, and sanitary supplies were helpful to you in your time of need. We understand how important it is to have access to such essentials, especially in unexpected situations, and we're glad we could assist.Your kind words will be shared with our team, who will be as encouraged as we are to hear your feedback. It’s guests like you that make our job so rewarding. We look forward to the opportunity to welcome you back, hopefully under less emergency-driven circumstances, for another exceptional experience.Warm regards,

10/10 Excellent

Stephen, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful artsy building and cool rooms.
Stayed 1 night in Feb 2024
Response from Hotel Staff on 9 Apr 2024
Thank you very much for your wonderful feedback! We're thrilled to hear that our building's artsy design and the cool ambiance of our rooms resonated with you. Our team has put a lot of effort into creating a unique and inviting space that reflects our love for art and design, aiming to offer guests an experience that stands out.Your appreciation truly means a lot to us, and it encourages us to continue enhancing our environment and services. We hope your stay was not only comfortable but also memorable, filled with moments that you’ll cherish.We look forward to the pleasure of welcoming you back in the future for another stay amidst our artistic surroundings. Should you have any requests or need assistance planning your next visit, please don’t hesitate to reach out.Warm regards,

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The room was really cool, and the valet was really nice, as well as the front desk. It was conveniently located form the places we wanted to see. Also easy to find!!
Stayed 1 night in Mar 2024
Response from Hotel staff on 9 Apr 2024
Thank you so much for taking the time to leave such an amazing review! We are absolutely delighted to hear that you enjoyed your stay with us, from the cool ambiance of our rooms to the warm hospitality offered by our valet and front desk teams. Our staff strives to provide exceptional service and make every guest feel welcome, so it’s wonderful to know we’ve succeeded with you.We’re also thrilled to hear you found our location convenient and easy to find, allowing you to explore the nearby attractions with ease. We aim to be a perfect base for our guests as they discover what the area has to offer, and it sounds like we were able to accomplish that for you.We look forward to the opportunity to welcome you back in the near future. Should you have any special requests for your next visit or need recommendations on places to visit, please don't hesitate to let us know. We’re here to ensure your next stay is just as enjoyable, if not more!Warm regards,

8/10 Good

Mike, des moines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. It was a nice area perfect distance from power and light in the plaza worked out to be a perfect little weekend.
Stayed 1 night in Feb 2024
Response from Hotel Staff on 9 Apr 2024
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that our staff made a great impression on you and that you enjoyed the area around our property. Our location's proximity to Power and Light as well as the Plaza is something we're quite proud of, and we're delighted it contributed to making your weekend getaway perfect.Creating a welcoming atmosphere and ensuring our guests have a memorable stay is what we strive for, and it’s rewarding to know we achieved this with you. Your feedback is greatly appreciated and will be shared with our team, who will be encouraged to hear of their impact on your visit.We hope to have the pleasure of welcoming you back for another wonderful weekend or perhaps even a longer stay. If there’s anything specific you’d like us to arrange for your next visit, please feel free to reach out.Warmest regards,

6/10 Okay

Keith

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel itself is a nice property. The problem is their staff. Despite pointing out our room had not been cleaned, it was still only cleaned once in our 4 nights there. We certainly do not want our towels replaced in a short stay, however, when you are spending so much, we do expect bins to be emptied, bed made, coffee replenished, etc. There was a payment issue with our stay and the staff were dismissive and unwilling to deal with the issue. They just kept fobbing us off and saying to speak to someone else another time. It did not get resolved and we have been overcharged approx. $500 to date, with no resolution. Expedia are blaming the hotel, the hotel are blaming Expedia. Neither seem willing to check their own records to resolve the issue, I have to do all of the work to resolve the matter. Also, we checked out early on our day of departure. The member of staff was unable and/or incapable of properly dealing with this.
Stayed 4 nights in Feb 2024
Response from Hotel Staff on 9 Apr 2024
First and foremost, I would like to extend my sincerest apologies for the issues you encountered during your stay with us. It is disheartening to hear that your experience did not meet the high standards we set for our property and staff. We truly appreciate you bringing these matters to our attention.Regarding the cleanliness of your room, please know that it is our policy to maintain the highest levels of hygiene and service. It is clear we fell short in this instance, and for that, we are truly sorry. Your feedback has been shared with our housekeeping team to ensure such oversights do not occur in the future.As for the payment issue and the lack of resolution provided by our team, I understand how frustrating this must be for you. It is never our intention to make our guests feel dismissed or to pass the responsibility onto others. I am personally looking into this matter to understand where our process failed and to ensure it is resolved promptly and correctly. We will be in direct contact with Expedia to clarify the confusion and work diligently to rectify the overcharge.Our guests' satisfaction and trust are paramount, and we are committed to resolving this situation to your satisfaction.Thank you for your patience and for providing us with the opportunity to improve. We hope to have the chance to welcome you back under better circumstances and demonstrate the high standard of service we are known for.Warm regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Heather

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to accommodate our needs. Friendly and top notch! The parking was not ideal. We used Valet and were parked in an alleyway behind the building. The rooms were comfortable and very clean. Area is walkable. If unable to walk longer distances the rail car provides an alternative option. Overall, we were pleased with our stay and would stay again. 4/5 stars
Stayed 1 night in Feb 2024
Response from Hotel Staff on 9 Apr 2024
Thank you for taking the time to leave us a detailed review of your recent stay. We're thrilled to hear that our staff's efforts to accommodate your needs were appreciated and met with friendly, top-notch service. Our team takes great pride in providing a welcoming and helpful environment for all our guests, and your kind words truly mean a lot to us.We understand that the parking situation was not ideal, and we apologize for any inconvenience this may have caused. We continuously strive to improve our services, including parking, and your feedback is invaluable in this process. Rest assured, we are exploring better solutions to enhance our valet service and ensure more convenient parking options for our guests.It's wonderful to know that you found the rooms comfortable and very clean, and that our location facilitated an enjoyable and walkable experience in the area. The availability of the rail car as an alternative means of transportation is indeed a great option for exploring further, and we're glad you highlighted this feature.Your overall satisfaction and willingness to stay with us again is the highest compliment we can receive. We are grateful for your feedback and look forward to welcoming you back for another pleasant stay. Please don't hesitate to reach out to us before your next visit if there's anything we can do to make it even more enjoyable.Warm regards,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Dane

Stayed 2 nights in Feb 2024
Response from Front Desk on 5 May 2024
Thanks for your feedback!

10/10 Excellent

Sugiry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always so helpful and friendly!
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Feb 2024
Thanks for your feedback! We love to hear that you enjoyed your stay.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-maintained and the staff was very nice. They were very accommodating as the property was having issues with their parking garage and their phones. Would recommend this facility to others.
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Feb 2024
Thanks for your feedback. We love to hear you enjoyed your stay.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the very warm and friendly welcome and ease of check in and valet parking!
Stayed 1 night in Jan 2024
Response from Front Desk on 10 Feb 2024
Thanks for your feedback! We love to hear that you enjoyed your stay with us.

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

melinda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and helpful. I had a few requests while I was there on a work trip and they were very accommodating.
Stayed 3 nights in Jan 2024
Response from Hotel Staff on 9 Apr 2024
Thank you so much for sharing your experience with us! We're delighted to hear that our staff were able to contribute positively to your stay, especially while you were here on a work trip. Understanding the unique needs of our business travelers is something we take very seriously, and it's heartening to know we were able to accommodate your requests effectively.Our team is committed to providing the highest level of service and support, and your feedback serves as a wonderful encouragement to all of us. We aim to create a welcoming and supportive environment for all our guests, and it's great to know we succeeded with you.Should your travels bring you back to our area, we would be honored to welcome you again. Please don't hesitate to reach out if there's anything specific we can do to make your next stay even more comfortable and productive.Warm regards,

4/10 Poor

Charles, Wilmette

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think I'll be back.
I liked this property. The decor was nice. The rooms were comfortable. The window over the street was interesting. The staff was very friendly and helpful. The only thing I didn't care for was the parking. The choice between valet and street was disconcerting to me. And it seemed like after we paid for valet the car should have been moved more quickly to the garage.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was here was great. Room was nice, clean, and updated.
Stayed 1 night in Dec 2023

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Super Easy Vintage Getaway
Best and easiest valet check-in ive uad in Kansas City. The hotel itself is gorgeous and the staff is very friendly. The only downside I didn't consider was the proximity to Union Station and railroad tracks. We could hear trains passing by all through the night. The walls all also paper thin... our neighbors gave us quite a show (and vice versa).
Stayed 1 night in Dec 2023

10/10 Excellent

Jimmy Lee

Stayed 2 nights in Dec 2023

8/10 Good

Angela, Overland Park

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany T

Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking was absent, you parked on the street which was limited. If there were no spots, it wasn't clear where to park beyond that. Lastly, it is the end of 2023, why is there still cable TV in hotels. I pay hundreds of dollars a month on streaming services. Every room should have a smart TV and let me log into my accounts. Cable TV is dead, no need to hold out any longer.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

Travelled with family
The decor is stunning. The hotel is very near Union Station, which is convenient to train travel.
Stayed 1 night in Nov 2023

10/10 Excellent

Patti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. The staff go above & beyond to make sure you have a wonderful stay. The rooms are beautiful with high windows for an awesome view. The shower is to die for, I didn't want to get out! Had the best water pressure of any hotel I have stayed at. We went to a concert. Called a taxi for the trip there due to rain but we were able to walk back to the hotel afterwards, only six blocks. I love downtown KC! Can't wait to stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy, LUBBOCK

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in the perfect spot for the events we attended.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie, Sherman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. The hotel was clean and decor was updated and great!
Stayed 2 nights in Oct 2023

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love hotel
It was great.
Stayed 1 night in Oct 2023

8/10 Good

Leota

Stayed 1 night in Oct 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023