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Reviews of Best Western Independence Kansas City

2.5 out of 5
Best Western Independence Kansas City
18700 E 37th Ter S, Independence, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 765 reviews" "
Rating 8 - Good. 176 out of 765 reviews" "
Rating 6 - Okay. 46 out of 765 reviews" "
Rating 4 - Poor. 38 out of 765 reviews" "
Rating 2 - Terrible. 21 out of 765 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it. From.check in to check out. Price was just under 100.00 dollars (USD) Loved they allowed our chijuajua dog for no extra charge. Just need to sign a damage responsibility form. Not just one of those so called continental breakfasts, but a solid breakfast of eggs, bacon, sausage biscuits and gravy or ceral with bagels or toast. They even have convenient items at the host.counter of sundries like sodas and snacks for those arriving late in the evening. Rooms are immaculate and the beds are the perfect match of softness and firmness and just calling your name to lull you into relaxing nights sleep. Best Westerns are on par with or equal to any so called Hilton hotels. In this mans opinion is superior to any famous high end Hotel. It even had a well taken care of swimming pool to be used at your leisure. It is worth it. First ti.e i haven't been disappointed by a stay, even when ive stayed in Hiltons or Embassy Suites. Thanks to Best Western. This is an actual customer, my name is Kerry and they also recieved my wifes Stacy seal of approval. Oh, as well, our dog zues approved too. First time ive ever seen him totally relax in a hotel. As well the Best Western in Sydney Nebraska was just as welcoming and relaxing. They are the home of Cabelas outdoors equipment stores. Keep up the good work. My only suggestion is advertise total price, taxes and fees included. Nobody likes a surprise when it comes to hotel cost. Not that i was disappointed, i just like knowing
Stayed 1 night in May 2024
Response from Bishal on 26 May 2024
Hello Kerry,Thank you for the wonderful review. I apologize for any inconvenience that may have caused by the total price. We will do our best to properly advertise our prices in the future.

10/10 Excellent

Carolyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Good location. Clean.
Stayed 1 night in May 2024
Response from Bishal on 26 May 2024
Thank You for the review.

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and staff was nice but at 3 am someone was in and out I could hear doors opening. Even till 4 am. Not sure what was going on but mad me feel uncontrollable.
Stayed 1 night in May 2024
Response from Bishal on 26 May 2024
Thank you for the review. I apologize for any inconvenience.

4/10 Poor

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is no toilet seat cover thus no place to sit down. We were in a handicapped rm due to O2 use & such. Rm was OK. Maybe Rm.102 or 103.
Stayed 1 night in May 2024
Response from Vision on 13 May 2024
Thank you for sharing your feedback about your recent stay at Best Western Independence KC. We appreciate your insights as they help us improve our services.Regarding the absence of toilet seat covers in the room, I want to assure you that we take cleanliness and sanitation very seriously. Our housekeeping team thoroughly cleans and sanitizes each room, including the toilet, after every checkout to ensure a hygienic environment for our guests. As a result, we do not keep toilet seat covers in the rooms.However, we understand your concern and apologize for any inconvenience caused. Your feedback is valuable, and we will consider it as we continue to enhance our guest experience.

8/10 Good

Janella

Stayed 1 night in May 2024
Response from Bishal on 26 May 2024
Thank you for the review.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bishal on 17 May 2024
Thank you.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spot. I recommend
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

6/10 Okay

John, Pico Rivera

Stayed 3 nights in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

8/10 Good

Misun

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel for a reasonable price.
Stayed 2 nights in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

brandy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

8/10 Good

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

4/10 Poor

Janie

Travelled with family
Disliked: Staff & service, amenities
TV volume set low and could not be adjusted. Staff not helpful or concerned. Beds were very uncomfortable, microwave did not work correctly. Bathroom slide door very loud offers limited privacy and difficult to control. No plugs around any mirrors outside of bathroom to assist with hair styling one someone else is showering. The beds were the smallest double beds ever encountered. Staff not easily seen or accessed.
Stayed 2 nights in Apr 2024
Response from Bishal on 2 May 2024
I do apologize for the inconvenience. I hope to make your stay wonderful the next time you are here.

4/10 Poor

Tyler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
I do apologize for the inconvenience.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

8/10 Good

Peggy

Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is disappointing. Smelled like pets. Hair all over the shower. Power in the outlets didn’t work. Door to bathroom horribly loud and rooms are not sound proof. How ever the breakfast in the morning seemed clean and sufficient if you don’t require much.
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us. I do apologize for the inconvenience.

10/10 Excellent

Natusha

Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

2/10 Terrible

Shira

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Guests were loud and ghetto. Someone pulled the fire alarm at midnight that went on for 30 mins. I had to be to work at 430am. Didnt get any sleep. Wasted 130 on a room. Never again.
Stayed 1 night in Apr 2024
Response from Bishal on 2 May 2024
Thank you for staying with us. I do apologize for inconvenience.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,
Stayed 2 nights in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and was very clean.
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

8/10 Good

Yasmin, Chesrerfield

Travelled with family
Liked: Staff & service, amenities
The property is clean and the staff was friendly. We had a pleasant stay.
Stayed 1 night in Feb 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

8/10 Good

Jeremy

Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Polly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. I wish they all could be this great. Great value and had lots to offer. Kid friendly place. Nice pool. Super clean. Excellent staff. Fulfilling breakfast bar. What more do you need?! Book you stay today!
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

8/10 Good

Star

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it’s clean and safe dog friendly.
Stayed 2 nights in Mar 2024
Response from Bishal. on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Elly

Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Ann, Marietta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased how quiet my room was. All sounds were muffled and not disturbing.
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

ROXANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel / clean / nice breakfast.
Stayed 2 nights in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were very nice and allowed me to checkin early. The rooms was very clean and comfortable. The breakfast was very good and dining area was well kept.
Stayed 1 night in Mar 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Sally

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Feb 2024

8/10 Good

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in.. Room was not far from the pool so kids were loud but its expected.. Breakfast options were good.. Id stay again
Stayed 1 night in Feb 2024

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Good breakfast. Good value.
Stayed 1 night in Feb 2024

10/10 Excellent

Geralyn

Stayed 1 night in Feb 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Stayed 1 night in Feb 2024
Response from Bishal on 2 May 2024
Thank you for staying with us.

10/10 Excellent

roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Just proficient and good staff. As well as the surrounding areas
Stayed 1 night in Feb 2024

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has been newly remodeled and looks good.
Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for four nights with my dog the beginning of February 2024 and the facilities are in great shape, friendly staff and parking was available by my room. I would definitely stay here again. I didn't take advantage of the pool nor gym. The gym was being used by Silver Gloves boxers and I was there to support a family member so I let them workout and I took my dog to Blue Springs Dog Park.
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing Would stay again, for sure
Stayed 7 nights in Feb 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair for off season
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Independence Stay
Our stay in Independence was comfortable and the staff were friendly and helpful. We had to leave before our original expected date and the staff were helpful in making that change.
Stayed 3 nights in Jan 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Richard G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly m!
Stayed 3 nights in Jan 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our hotel of choice for the area.
We have stayed at the hotel a number of times while visiting our daughter and family. It's our hotel of choice now. always good service, always helpful. We have no complaints. Great value for the price.
Stayed 1 night in Dec 2023

6/10 Okay

Russell

Travelled with partner
Stayed 4 nights in Dec 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023