Outdoor pool

Reviews of American Motel Kansas City, Kansas

2 out of 5
American Motel Kansas City, Kansas
7949 Splitlog Ave, Kansas City, KS

Reviews

6.4
Rating 10 - Excellent. 208 out of 916 reviews" "
Rating 8 - Good. 233 out of 916 reviews" "
Rating 6 - Okay. 183 out of 916 reviews" "
Rating 4 - Poor. 116 out of 916 reviews" "
Rating 2 - Terrible. 176 out of 916 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and decent price
Stayed 1 night in May 2024

6/10 Okay

Lindsay

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I guess I never realized I had a smoking room selected for our stay. But regardless. The check in area was awful w the smoke smell, so was the room. The bedding. The pillows. - the pillows were the smallest, not good quality at all. Maybe I didn’t know the area well when booking, but really made me question my stay when 3 officers are standing guard at night for the weekend. Internet/wifi did not work at all, bad phone service as well. Good thing nothing happened to need to use our phones. Only was there long enough to sleep. But probably won’t re book.
Stayed 1 night in May 2024
Response from Hadley W. on 20 May 2024
Lindsay,We would have been happy to change your smoking reservation to a non-smoking room. We also have additional pillows and are happy to contact our IT department regarding the Wifi if there is an issue in your room getting connection. Please let our front desk staff know anytime you have a complaint so we may assist you accordingly. We do have off duty officers who work for us as security. A property of our size requires security for the safety of our staff and guests. We hope you travel home safely and appreciate your business.

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities
The staff was very helpful! The room was ready when I showed up, and the temperature in the room was just right. Would recommend staying here again!!!
Stayed 1 night in May 2024
Response from Hadley W. on 20 May 2024
Mike,Thank you for taking the time to leave us a positive rating about your stay! We love to hear from our satisfied customers. Safe travels home!

10/10 Excellent

Levi

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hadley W. on 20 May 2024
Levi,Thank you for taking the time to leave us a positive rating about your stay! We love to hear from our satisfied customers. Safe travels home!

10/10 Excellent

Sherri

Liked: Staff & service
Disliked: Cleanliness
The area was, in my opinion, very unsafe. A resident warnes me to secure my new car very well because people come in and steal them. She had hers stolen the week prior. Also alot of what appeared to be gang activity. The hotel staff was very friendly and helpful. We ended up not staying as we wanted to be in a safer neighborhood
Stayed 1 night in May 2024
Response from Hadley W. on 20 May 2024
Sherri,I am very sorry someone alarmed you about your vehicle. We have off duty police as our security each night and they keep a very close watch on the parking lot. I'm glad our front desk staff was friendly and helpful during your time there. Safe travels home!

10/10 Excellent

Michael, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hadley W. on 17 May 2024
Michael,Thank you for taking the time to leave us a positive rating about your stay! We appreciate your business and hope you will stay with us again in the future. Safe travels home!

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the bathrooms in the lobby are locked after a certain time and the staff doesn’t have a key to open them. Luckily the lady working the desk was sweet and works quickly as possible to let me in my room so that I could at least use the restroom and then complete the check in process. The first thing I saw when I walked into the room was a bug crawling across the table that the tv sits on, and the whole room smelled of stale smoke even though I booked a non smoking room. The sheets appeared clean but the first night I was there I had a hard time sleeping just because I was paranoid about bugs because of the one I saw when I first arrived. Lots of foot traffic in the area around the hotel.
Stayed 3 nights in May 2024
Response from Hadley W. on 8 May 2024
Heather, I'm sorry for the issues you experienced during your stay with us. We will work hard to fix them for the future. Safe travels home.

10/10 Excellent

steven

Stayed 1 night in May 2024
Response from Hadley W. on 23 May 2024
Steven,Thank you for taking the time to leave us a positive rating regarding your stay! We love to hear from our satisfied customers. Safe travels home.

8/10 Good

Helder

Business traveller
Liked: Cleanliness, staff & service
Good to rest and sleep some nights
Stayed 1 night in Apr 2024
Response from Hadley W. on 6 May 2024
Helder,Thank you for taking the time to leave us positive feedback about your stay with us. Safe travels home!

10/10 Excellent

Von

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Good Location
Stayed 2 nights in Apr 2024
Response from Keri on 22 Apr 2024
Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
All good except I about slipped in the shower. Be careful!
Stayed 1 night in Apr 2024
Response from Keri on 22 Apr 2024
Good day, we appreciate your review and are pleased to hear that you had a positive experience during your stay. Your feedback regarding the shower is concerning, and we will make sure to investigate and take appropriate measures to prevent such incidents in the future. Thank you for bringing this to our attention and we look forward to hosting you again.

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking lot was overfull, so i and 15 or so others had to double park along the outside. Door to my room was leas than 100 yards from and faced the interstate, i 70, so it was quite noisy. Somewhat last minute trip, and had very limited options in my price range. Get what you pay for, i guess. Definitely will not stay again.
Stayed 2 nights in Apr 2024
Response from Keri on 20 Apr 2024
Dear guest, we appreciate you taking the time to review your recent stay with us. We apologize for the challenges you faced with the parking and noise near your room. Your feedback is important to us and we will use it to make necessary improvements. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Scott

Business traveller, Travelled with partner
Our room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Keri on 20 Apr 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

RAY, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keri on 10 Apr 2024
2.Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keri on 3 Apr 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

6/10 Okay

Ryan

Travelled with group
Disliked: Cleanliness, amenities
It was aight
Stayed 1 night in Mar 2024
Response from Keri on 26 Mar 2024
We’re so sorry that your experience did not match your expectations. This is on us.”

2/10 Terrible

Gayle

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It looked like the doors had been bashed in multiple times. There was a gaping gap at the bottom corner of our door, at least our grandkids and kids had a slightly better door. Someone yelled through their door to slap that b**ch, when my nonverbal autistic grandson was having a fit. You could hear everyone yelling around you, through the walls.
Stayed 1 night in Mar 2024
Response from Keri on 26 Mar 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.”

4/10 Poor

ERIC

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The entire place had tons of shady people around, there were more than a few drug transactions going on there. There were also tons of people running around in the middle of the night keeping me up, and this was every night not just a single night. The maintenance is not kept up, my door handle barely engaged, then you had to push the door hard to get in, the bathroom fan had rolled up tissues keeping it from making noise. Other than that the staff was friendly and very helpful.
Stayed 3 nights in Mar 2024
Response from Keri Malone on 12 Mar 2024
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.

10/10 Excellent

Benton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Malone on 7 Mar 2024
2.Thank you for taking the time to rate our hotel 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Andreana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms great front desk
Stayed 5 nights in Feb 2024
Response from Keri Malone on 29 Feb 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Andrea

Bugs in rolm
Stayed 1 night in Jan 2024
Response from Keri on 21 Feb 2024
Thank you for taking the time to provide us with feedback. We apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.”

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty stay away
People fighting all night long and extremely dirty and nasty
Stayed 2 nights in Feb 2024
Response from Keri Malone on 19 Feb 2024
I 'am so sorry you did not have a good stay with us. Anytime you have noise issues or issues with your room please let the front desk know. Feel free to give me a call at the hotel.

8/10 Good

Diamond

Stayed 1 night in Feb 2024
Response from Keri Malone on 9 Feb 2024
Thank you for the positive review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Keri Malone on 9 Feb 2024
Thank you for the positive review Bruce.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS OK
Stayed 2 nights in Jan 2024
Response from Keri Malone on 9 Feb 2024
Thank you for your positive review

2/10 Terrible

Kari

Stayed 7 nights in Jan 2024
Response from Keri Malone on 20 Mar 2024
Dear guest, we appreciate you reviewing your recent stay at our hotel. We apologize for any shortcomings you experienced during your time with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Traquida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price to stay, exceptionable staff and
Excellent service, friendly staff rooms were very clean and stocked. Overslept a little, it was not a problem; checked out a few minutes late, they never said one word except safe travels.
Stayed 1 night in Jan 2024
Response from Keri Malone on 9 Feb 2024
I am so glad you had a great stay, with us our goal to make sure everyone has a pleasant stay.

2/10 Terrible

Nohemi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri on 17 Feb 2024
Nohemi I am so sorry you didn't enjoy your stay with us. I'd love to hear your feedback, so I can better serve out guest

10/10 Excellent

Robert, Kansas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Malone on 9 Feb 2024
Thank you Robert for your review. I hope to see again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keri Malone on 9 Feb 2024
Thank you for the positive review safe travels

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was not great and i would like to request a credit for a free night
Stayed 3 nights in Jan 2024
Response from Keri on 17 Feb 2024
Jordan feel free to reach out to us at the Hotel I 'd love to speak with you.

6/10 Okay

Melinda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No breakfast, no soap, shampoo or conditioner.
Stayed 1 night in Jan 2024
Response from Keri on 17 Feb 2024
All of the rooms have soap and shampoo in them. I am so sorry we do not serve breakfast. Anytime you stay with us and you have questions or need anything come down to the front desk. So we can better service you

2/10 Terrible

Amber

I booked this room for a homeless woman. Do to know fault of her own she and her children were removed from the property by the police and I haven’t received a refund.
Stayed 1 night in Jan 2024
Response from Keri on 21 Feb 2024
Please share with me some of the details from your stay so that we may better serve you in the future.

6/10 Okay

Julio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Keri on 21 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Good

Srin

Stayed 1 night in Oct 2023
Response from Keri on 21 Feb 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Eddie

Stayed 1 night in Dec 2023
Response from Keri on 21 Feb 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

David

Response from Keri on 17 Feb 2024
Thank you for the positive review, David!!! So glad you enjoyed your stay

8/10 Good

Romero

Liked: Cleanliness
It's nice
Response from Keri Malone on 9 Feb 2024
Thank you for the positive review! So happy hear you had a great stay with us, safe travels

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Nov 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Berit E. on 5 Dec 2023
Hi Carmen. Thank you so much for your 5-star rating. We appreciate your business and hope to see you again very soon!

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't have towels. Didn't have bucket for ice. No shampoo and conditioner.
Stayed 1 night in Dec 2023
Response from Berit E. on 5 Dec 2023
Hi Kevin. We are sorry to hear that you did not enjoy your stay at our motel. You can always check with the front desk if you did not receive items in your room. We will address your issues with our house keeping team right away. We appreciate your feedback as it helps us to do better.

10/10 Excellent

Tiffany

Stayed 1 night in Nov 2023

10/10 Excellent

BioLife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is Great
Stayed 1 night in Nov 2023
Response from Berit E. on 30 Nov 2023
Hi Trequida. We appreciate you taking the time to leave us a review and we are happy to hear that our staff is great. Thank you for your feedback. We hope to see you again soon.

6/10 Okay

James

It was ok
Stayed 1 night in Nov 2023
Response from Berit E. on 30 Nov 2023
Hi James. We appreciate your review and would love to know what we could have done to make your stay more enjoyable. Thank you for taking the time to give us your feedback.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I was nice on get a extra night when got stuck in snow storm
Stayed 1 night in Nov 2023
Response from Berit E. on 30 Nov 2023
Hi Donald. Thank you for your review. We are happy to hear you had a nice place to stay when you were stuck in the snow storm. Safe travels!

10/10 Excellent

Traquida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Julius

Disliked: Cleanliness, staff & service, property conditions & facilities
No face towels the entire time I stayed
Stayed 2 nights in Nov 2023
Response from Berit E. on 30 Nov 2023
Hi Julius. We are sorry you did not have any face towels during your stay. We experienced a shipping delay. We will also address your concerns with the housekeeping team. Thank you for taking the time to leave us a review.

10/10 Excellent

Latrice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS FABULOUS
Stayed 2 nights in Nov 2023
Response from Berit E. on 30 Nov 2023
Hi Latrice. Thank you very much for your 5-star review. We are happy to hear you loved your room. We hope to see you again very soon.