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I've stayed here several times in the past , this stay was definitely different. We checked in around 430 on Saturday I was staying at this location just for me and hubby to have. A night out away from the kids . Check in was fine no problem with the gentleman that checked us in got our room went upstairs the minute I walked through the door I can smell nothing but dog ! I'm a mama to a fur baby so I do get they accept animals and that might just happen but the smell just wouldn't leave expecially when I turned on the AC ....I never went and complained because I try not to do that I usually just won't return if I didn't have a good experience. The pool and hot tub was nice ! Breakfast wasn't very good hard biscs and water for gravy ! Honestly we payed 140 dollars I expected alittle more .
The staff were very helpful and accommodating. Hotel was close to the airport. The room was clean and had plenty of space. The only thing lacking was a closet or somewhere to hang clothes.
james
Stayed 1 night in Apr 2024
Response from Ramada KCI_Platte City on 11 Apr 2024
Response from Your Friends at Ramada KCI_Platte City on 10 Apr 2024
Thank you Felix for taking the time to leave us a review.
4/10 Poor
mark
Travelled with partner
6 Apr 2024
Liked: Cleanliness, staff & service
Room had ‘issues’. Toilet seat was loose, Floor was mushy in spots. Bed (on rollers!) would move when you sat on it. Mattress could have been more comfortable. Probably to be expected to a degree considering the attractive cost of the room.
mark
Stayed 1 night in Apr 2024
Response from Your Friends at Ramada KCI_Platte City on 6 Apr 2024
Thank you for bringing this to our attention. We strive to provide excellent customer service and have a wonderful engineering team. This will be addressed. We hope you enjoy your time in Platte City and hope to see you again.
4/10 Poor
Kyle
5 Apr 2024
Disliked: Property conditions & facilities
Very hard to get here from the airport. No shuttle like surrounding hotels
Kyle
Stayed 1 night in Apr 2024
Response from Ramada Management on 6 Apr 2024
Kyle, thank you for your feedback, we do have a shuttle service that is operational from 4am-midnight, with 24 hour reservation for shuttle pickup* (subject to 35.00 fee if booked through a third party.) We would be glad to accommodate you. We also have a park and fly package we offer guests who are wanting to rent a room and leave their vehicle on our lot during their travels.
Extremely convenient to the Kansas City International airport. Gas and fast food options in the immediate vicinity. Hotel is pretty well maintained but showing its age. Staff were friendly but while our reservation should have made clear need for bedding for sofa-sleeper and extra towels, we had to make multiple trips to the front desk to get everything needed.
Paul
Stayed 1 night in Mar 2024
Response from Your Friends at Ramada KCI_ Platte City on 3 Apr 2024
Paul, thank you for feedback. We will be glad to run you items as needed, just give us a call next time and we can bring them to you. We are glad you had an enjoyable experience at our property. Hope to see you again soon.
Response from Your Friends at Ramada KCIPlatte City on 3 Apr 2024
Deb, thanks for your feedback, we appreciate it.
10/10 Excellent
Christine
Travelled with partner
31 Mar 2024
Liked: Amenities
Management and staff were awesome, property was very clean. Would stay again!
Christine
Stayed 1 night in Mar 2024
Response from Your Friends at Ramada KCIPlatte City on 3 Apr 2024
Thank you for much for the kind words, and we will be passing this along to our team!
10/10 Excellent
Cheryl
29 Mar 2024
Disliked: Cleanliness, staff & service
Layout of suite was perfect.
- heater/a-c/fan unit in 202 was dirty.
- motel needs to hire a breakfast host, not have the front desk do dubble-duty
- no de-caf coffee, out of milk
Breakfast supplies should be reviewed and filled the day before.
Cheryl
Stayed 1 night in Mar 2024
Response from Your friends at Ramada KCI_ Platte City on 31 Mar 2024
Cheryl, thank you for taking the time to leave us a post stay review. We appreciate your business and feedback. We have new staff training this week and look forward to improving our guest experiences, each and every time.
Very nice staff, very clean, quiet, great price for the location.
Christina
Stayed 1 night in Mar 2024
Response from Your Friends at Ramada KCI_Platte City on 26 Mar 2024
Thank you for taking the time to complete this survey. We are glad that you enjoyed your stay with us. Your feedback is much appreciated. We hope to see you again.
Small TV with no tv channel guide. TV would frequently lose the signal. The room door was so misaligned with door frame that you could see into the hallway on the bottom half of the door. In short, this hotel is overdue for an update.
Thomas
Stayed 2 nights in Mar 2024
Response from Your Friends at Ramada KCI Platte City. on 17 Mar 2024
Thomas thank you for taking the time to complete this survey. We appreciate your business and look forward to making some changes to ensure that our guests are comfortable and have what they need to have a great stay. Your feedback is vital to our success. Thank you again.
Response from Your Friends at Ramada KCI on 12 Mar 2024
Landon, thank you for your feedback1 We appreciate your business and look forward to seeing you again soon.
6/10 Okay
Gary
19 Feb 2024
Liked: Staff & service
old furniture no dressers or closet
Gary
Stayed 4 nights in Feb 2024
Response from Your Friends at Ramada KCI on 22 Feb 2024
Thank you for taking the time to complete this survey. We appreciate your business and are continually looking for ways to improve. Your feedback allows us to take a look at these concerns and make improvements.
6/10 Okay
Kathy
19 Feb 2024
Liked: Cleanliness, staff & service
Kathy
Stayed 4 nights in Feb 2024
Response from Your Friends at Ramada KCI on 22 Feb 2024
Still have not got my deposit back suppose to have a full breakfast they had waffles pancakes oatmeal cereal but no milk.the refrigerator did not work an vending machines were coins only .said heated pool nope it was very cold
Elizabeth
Stayed 1 night in Feb 2024
Response from Your Friends at Ramada KCI on 15 Feb 2024
Thank you Elizabeth for your review.We strive to ensure that all of our guests can enjoy their selves at our property, if in the future something is concerning you please bring it to our attention. We love to have our guests inhouse feedback and strive to ensure everyone has a great and memorable experience. We have checked the pool, it is set to the correct temperature, and functioning properly. It is a heated pool, but it will not get as hot as our Hot Tub. We are sorry if the temperature did not suite your needs and felt cold. We have replied to your concerns via message and we do hope that you will give us another change to change your mind in the future.
The front desk was exceptionally sweet she made checking in after a very long drive very convenient and easy as well as check out! She offered me a receipt I didn’t need to give a deposit or have all my Identification ready she had everything ready for me the customer Wow where does this happen ever anymore? I would recommend this place always!
Lou
Stayed 1 night in Feb 2024
Response from Your Friends at Ramada KCI on 7 Feb 2024
Lou, thank you for taking the time to complete this survey. We appreciate your feedback and and look forward to having you back!