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Reviews of Kandy City Hotel by Earl's

3 out of 5
Kandy City Hotel by Earl's
No.37 Yatinuwara Street, Kandy

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 128 reviews" "
Rating 8 - Good. 53 out of 128 reviews" "
Rating 6 - Okay. 35 out of 128 reviews" "
Rating 4 - Poor. 7 out of 128 reviews" "
Rating 2 - Terrible. 7 out of 128 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Chandima

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We booked this hotel from overseas based on pictures posted and the location. The location is fantastic and it is such a charming hotel but badly maintained. The standard of the property is very poor. The couches were dirty, the rooms were not properly cleaned, the appliances were broken and the air conditioner did not work properly. It is a shame that the hotel has been brought to this state. We will not be staying there again anytime soon.
Stayed 1 night in May 2024

6/10 Okay

David

Liked: Staff & service
Good location, decent breakfast, friendly staff. I would not recommend the street side rooms, it gets quiet later at night. Daytime is pretty noisy.
Stayed 4 nights in Jan 2024

10/10 Excellent

mr mason smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value place
Nice place,central and close to tourist attractions
Stayed 2 nights in Oct 2023

4/10 Poor

Kataraina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff here were lovely and the restaurant served nice food. However the hotel itself is quite dirty and looks very different in reality than in the photos. Although I do note this hotel was very cost effective.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
We only stayed for one night as a stop over in Kandy. Ideal location for the tooth relic, bus and train station
Stayed 1 night in May 2023
Response from sampath on 16 May 2023
Dear Michael,Greetings from Kandy city hotel !Thank you for staying at the Kandy city hotel and for taking the time to share your experience with us. we are delighted to read your feedback. the team will be thrilled to hear these kinds of words. It's truly our pleasure to be of service to you. The entire team will be looking forward to welcoming you back.Thanks and best regards,Sampath Vidyarathne,Manager.(Kandy city hotel)

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is only 10 minutes walk to the Temple of the Tooth which is perfect and it's in the middle of a multitude of shops. We stayed in the standard rooms and they suited our needs perfectly. Fabulously comfortable beds and rooms very quiet.
Stayed 1 night in Apr 2023

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Needs a good deep clean.
With some elbow grease and a bit more time taken by cleaning staff and management the rooms would be more comfortable. As it stands, they are quite grubby - grime all over the light switches, water stains on both the bedside lamp shades - not sure how that happened. Splash marks of coffee and food splattered on the wall behind the bin in the room and finally both pillows were so lumpy they should have been replaced years ago. Aircon didn't put out much coolness, but the ceiling fan worked well. Service from staff was excellent at check in and out. Location is good if you want to stay right in the city, and rooms are quiet. The adjoining bar has draft beer on tap, and does a selection of meals. Overall, there is potential for this to be a reasonable hotel, if its given a good clean once in awhile.
Stayed 2 nights in Mar 2023

10/10 Excellent

Princika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs bit of an upgrade to the building but value for what you’d pay for
Stayed 1 night in Mar 2023

8/10 Good

Rodrigo Otavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a gMy stay at the Kandy City Hotel was truly great. The staff went above and beyond to make me feel welcome, and their friendly attitude made my stay all the more enjoyable. The hotel's location was perfect, within walking distance to both the Temple of the Tooth and the lake. Despite its central location, my room was surprisingly quiet, providing a peaceful retreat after a day of exploring the city. The room itself was clean, comfortable, and well-equipped, with all the amenities I needed for a comfortable stay. Although the wifi was not the strongest, it worked well enough for my needs. Overall, I thoroughly enjoyed my time at the Kandy City Hotel and would highly recommend it to anyone looking for a comfortable and convenient stay in Kandy. From the friendly staff to the excellent location, this hotel truly exceeded my expectations.
Stayed 3 nights in Mar 2023

6/10 Okay

Yixin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is a very old one. The room was also much smaller than the the picture shown on the Expedia. However, that is not the point. The ceiling was leaking water to the floor on the night before we left. Maybe water from AC unit? The floor was wet all night. The staff were friendly most of time. But when we asked if we could reheat the leftovers food we had using their microwave, the front desk man said no giving the reason that we didn’t buy the food directly from their own restaurant. We picked the hotel because it is close to the train station. Now we knew the concern was not necessary as the tuktuk is dirt cheap there. One dollar or two could go very long way. Next time we will know better.
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
city center comfort
if you want to be based in the city, the location is great...a few minutes walking of the temple of the tooth and the lake. while the reception area is quite small, the hotel has about 30 rooms in the back. Our was quiet since overlooking a back street. The room was clean although they might wanna water wipe the dark floor after each customer. The room and bathroom fits the pictures. Shower system is quite modern which is not always the case in similar hotels in Sri Lanka. The bellboy took me to my room but I have no idea why...since I was carrying my 2 bags...AND the key... He did open the door though.. I'd stay again gladly.
Stayed 3 nights in Feb 2020
Response from Sales on 20 Feb 2020
Dear Valued Guest, Greetings from Kandy City Hotel by Earl's! Thank you very much for your stay and for the compliments you have mentioned. We are looking forward to welcoming you back and have a safe flight back.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Sales on 20 Feb 2020
Dear Valued Guest, Thank you very much for your perfect rating on Expedia and looking forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In one work it was great to stay at this remarkable hotel
Stayed 3 nights in Jan 2020
Response from Sales on 20 Jan 2020
Dear Valued Guest, Thank you very much for your review and for the compliments. Looking forward to welcoming you back.

6/10 Okay

Meg

Stayed 2 nights in Jan 2020

10/10 Excellent

Eranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sales on 5 Dec 2019
Dear Eranga, Greetings from Kandy City Hotel! Thank you very much for your perfect review and looking forward to welcoming you back.

2/10 Terrible

ZuzarThanawals, Mumbai India

Travelled with family
Room was small bathroom small and congested Horel not maintained
Stayed 1 night in Sep 2019
Response from Sales on 14 Sept 2019
Dear Valued Guest, Greetings from Kandy City Hotel! Thank you for your feed back and we are regret to see that rating is only 1. Room sizes we mentioned and the photos are also correct. Anyway looking forward to welcome you back if you are travelling to Kandy again.

8/10 Good

Maghimmadass

Liked: Cleanliness, property conditions & facilities, room comfort
It's nice place to stay as it's within the city ce
Stayed 1 night in Sep 2019
Response from Sales on 14 Sept 2019
Dear Valued Guest, Greetings from Kandy City Hotel! Thank you very much for your perfect rating and hope had a good stay with us. Thank you very much for your compliments regarding regarding the location. Looking forward to welcome you back.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Location is prefect, right in city centre. Could be cleaner.
Stayed 3 nights in Sep 2019
Response from Sales on 14 Sept 2019
Dear Valued Guest, Greetings from Kandy City Hotel! Thank you very much for your feed back appreciate your compliments regarding the location. Hope had a great stay with us. Looking forward to welcome you back.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Sales on 14 Sept 2019
Dear Nicholas, Greetings from Kandy City Hotel! Thank you very much for your review on Expedia and hope had a good stay with us. Looking forward to welcome you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is located at middle of the kandy city.clean and comfortable rooms, friendly staff.
Stayed 1 night in Jul 2019
Response from Ronny on 21 Jul 2019
Dear Sir/Madam, Thank you for your positive response and wish to see you again in due time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Sales on 28 May 2019
Dear Michael, Thank you very much for your perfect rating and for your stay. Hope you had a wonderful stay with us and looking forward to welcome you back if you visit Kandy again.

8/10 Good

Rangeesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Overall good place to stay if you are look to stay middle of the Kandy town. City centre, temple of tooth, other eateries are within walking distance. Room is ok value for money. Wash rooms are clean. Very good shower with hot water.
Stayed 1 night in Apr 2019
Response from Sales on 11 Apr 2019
Dear Valued Guest, Thank you very much for your candid review about your stay. Appreciate your compliments regarding the hotel and looking forward to welcome you back.

10/10 Excellent

JRanawaka

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and hassle-free check-in. Neat and tidy room. Located in the heart of the city. Very convenient place to stay at Kandy.
Stayed 1 night in Apr 2019
Response from Sales on 9 Apr 2019
Dear Valued Guest, Thank you very much for your positive feed back and for compliments. Looking forward to welcome you back.

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Sales on 2 Apr 2019
Dear Joseph, Thank you for your feed back and looking forward to welcome you back.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Closest proximity to Temple Truth and KCC. Car parked within limited space and hard to found.
Stayed 1 night in Mar 2019
Response from Sales on 14 Mar 2019
Dear Valued Guest, Greetings from Kandy City Hotel by Earl's! Thank you very much for your compliments and for you stay. Looking forward to welcome you back.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the city. Close to almost everything. The breakfast was the only buffet style meal we had. Was expecting more choices. Very bad selection of food. However, the room and everything else was quite great.
Stayed 1 night in Feb 2019
Response from Manager on 27 Feb 2019
Dear Valued Guest, Thank you very much for your feed back and for the compliments. We always try or level best to add more variety to buffet and we believe we provide the best we can with rates we are selling the rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Kandy. Close to lake market temple and fabulous cafes and shopping. Comfortable room with all amenities. Good shower. Good breakfast. Highly recommended for a central akandy stay.
Stayed 2 nights in Dec 2018
Response from Manager on 11 Dec 2018
Dear Valued Guest, Thank you very much for your feed back and perfect rating. Looking forward to welcome you back.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This place is a warren of stairs. I was given a room on the first floor. To get there I had to take the lift to the second floor and walk down 3 flights of stairs. To get anywhere you had to go up or down 3 flights of stairs. The room was tiny and located looking over a restaurant, so noisy till late. I could not get the room to a reasonable temperature. The fan and air conditioner worked but unable to make them function to give me a nice temperature. Result was a cold and cough. Not good when travelling. I would not advise anyone to go there
Stayed 2 nights in Nov 2018
Response from Manager on 11 Dec 2018
Dear Valued Guest, We are sorry for the inconvenience you faced. We are always willing to help with any technical difficulties guests face. Anyway city hotels will not have great views from the rooms. Thank you very much for your stay.

8/10 Good

Sarah

Liked: Staff & service
Stayed 3 nights in Oct 2018
Response from Manager on 15 Oct 2018
Dear Valued Guest, Thank you very much for your stay and for the positive feedback. Looking forward to welcome you back at Kandy City Hotel!

10/10 Excellent

Azra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Manager on 15 Oct 2018
Dear Valued Guest, Thank you very much for your stay and for the positive feedback. Looking forward to welcome you back at Kandy City Hotel!

6/10 Okay

Lilo

Liked: Property conditions & facilities
Disliked: Room comfort
Good location Room clean a lot of sounds Not bad breakfast
Stayed 2 nights in Sep 2018
Response from Manager on 25 Sept 2018
Dear Valued Guest, Appreciate you compliments and sorry for the sound disturbance came from the road. Hope to see you soon.

4/10 Poor

Emmet

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Room had cockroaches, a lot of them. Was woken up at 4:30 am with one of them in my ear... Killed a few of them but couldn't really sleep after. Bathroom had pools of water on the floor as the shower leaked out into the bathroom. Staff were friendly and helpful but that didn't save the stay unfortunately.
Stayed 1 night in Sep 2018
Response from Manager on 23 Sept 2018
Dear Valued Guest, Extremely sorry for inconvenience caused during your stay. I would like to personally apologise for the incidents you faced. Also glad to hear the compliments about staff.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
the hotel lobby is very small. but the price and location is really reasonable.
Stayed 1 night in Aug 2018
Response from Manager on 3 Sept 2018
Dear Valued Guest, Thank you for all your compliments and thank you very much for your stay.

8/10 Good

Shariff, Global

Liked: Cleanliness, staff & service
Nice
Nice hotel, good location, just a bit dated. Room lights flashed on all night had to ask technician to remove light bulb. Service good. Breakfast a little bit average for price. No easy parking for drop off and pick up or driver accommodation if traveling around with one.
Stayed 1 night in Jul 2018
Response from Sales on 31 Jul 2018
Dear Shariff, Thank you for your feedback. Appreciate you comments and looking forward to welcome you back at Kandy City Hotel again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Right in the city centre. Not fancy but vslue for money. Will recommend .
Stayed 1 night in Jul 2018
Response from Sales on 18 Jul 2018
Dear Traveler, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Allison

Liked: Cleanliness, property conditions & facilities
So so
Kandy city hotel was not my favorite. The woman checking me in was rude and unfriendly. However, the other staff were nice. The room was small and looked nothing like any of the photos (I had a single twin bed) the location is nice though as it’s in the middle of the city center and convenient, it’s just really busy. Also, for breakfast I didn’t have time as I needed to catch my train and they wouldn’t let me take away bc it’s a buffet. That was rather annoying since it was very early and I didn’t have a lot of time, I found that to be very unaccomodating
Stayed 1 night in Jun 2018
Response from Sales on 29 Jun 2018
Dear Guest. Thank you for taking the time to review your stay with us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

8/10 Good

Arvid

Liked: Cleanliness, staff & service
Labyrinth!
Straightforward no frills hotel in the centre of Kandy. Good but dark restaurant. Good basic western breakfast. Comfortable rooms. Labyrinthine layout of the building! Friendly and serviceminded staff.
Stayed 1 night in May 2018
Response from Sales on 6 Jun 2018
Dear Valued Guest, Thank you very much for your review and looking forward to welcome you back.

8/10 Good

Vicente, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in downtown
Its a very comfortable hotel and with excellent location
Stayed 1 night in Jan 2018
Response from Sales Dep. on 30 Jan 2018
Dear Vicente, Thank you very much for your review and appreciate your compliments you have mentioned about the location and facilities. Looking forward to welcome you back at Kandy City Hotel!

10/10 Excellent

Ardelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place at a convenient location
My boyfriend and I had a great stay at Kandy City Hotel. We enjoy the location of the hotel, not in the middle of a tourist area but among the hustle and bustle of the city. The Temple of the Sacred Tooth is only a walk away and there are delicious eateries that are very accessible by foot. The room was comfortable, however, wifi connection had some hiccups but it wasn't a big deal at all as it was easy (and so cheap!) to buy a data pack from a shop near the hotel. Breakfast was disappointing but the service was great. The pub next door has the best vegetable tempura we've ever had. I would definitely go back to stay here because of the convenient location.
Stayed 2 nights in Nov 2017
Response from Sales on 11 Dec 2017
Dear Ardelia, Greetings from Kandy City Hotel! Thank you very much for your candid review on our property and appreciate your compliments you have mentioned. Please do not hesitate to contact us for your next visit.

8/10 Good

Verified traveller

Liked: Staff & service
very good location, near railway and town centre
Stayed 1 night in Nov 2017
Response from Sales on 11 Dec 2017
Dear Valued Guest, Greetings from Kandy Hotel! Your feedback is extremely valuable to us and I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 Okay

Mohamad Hafeez

Disliked: Room comfort
Improvement to foods provided, shall be certified halal and with less price.
Stayed 2 nights in Nov 2017
Response from Sales on 17 Nov 2017
Dear Hafeez, Thank you very much for the review. Appreciate your compliments you have mentioned and will take to a consideration your suggestions. Looking forward to welcome you back at Kandy City Hotel!

8/10 Good

Sheri, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Tooth temple & Candy lake
Good economic hotel. Clean according to Sri Lanka standards and very nice breakfast
Stayed 1 night in Sep 2017
Response from Manager on 6 Nov 2017
Dear Sheri, Thank you very much for your stay and for the kind review you have posted. Appreciate your compliments regarding pricing, cleanliness and breakfast. Looking forward to welcome you back at Kandy City Hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The bathroom flooded. Took several calls before anyone came to fix it.
Stayed 1 night in Aug 2017

6/10 Okay

Doreen

Liked: Staff & service
Ok not great
Location is good. Hotel is old and rooms are small. Staff was accommodating, breakfast was poor.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great. Just what we needed for a one night stay

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
nice hotel walk to town and temple of the tooth
peaceful 2 days spent. Draw backs are they dont provide accomodation or food to the driver. Parking is also a problem.

8/10 Good

kez

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the main attractions
Really comfortable hotel in the centre of Kandy, close to the Temple and train station. We had a room with a balcony which over looked the street which was great. Breakfast was served next door and was ok but not the best we had on our holiday Staff where friendly enough, although there was some confusion over room service. Room was tidy and clear, apart from waking up to the worlds largest cockroach in our bathroom Recommend and very convenient for sightseeing

2/10 Terrible

Verified traveller

Liked: Room comfort
Budget hotel for short stay
Compact room good wifi connection No car parking Center of the city walking distance to major attractions shower area not very clean but OK for the price you pay

8/10 Good

gaurav, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for leisure and business travelers both

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel but Poor Service
We arrived and found that we had accidentally booked in for one rather than two. We agreed to pay more for the room to make up for the mistake. A short time after 10pm the Manager called us in our room and demanded extra money. We refused to pay and the Manager backed down. We then cancelled our accomodation for our next night in Kandy. The bathroom flooded.