Exterior
Check availability

Reviews of Kochi Marriott Hotel

5 out of 5
Kochi Marriott Hotel
Lulu International Shopping Mall, 34/1111 N.H. 47, Kanayannur, Kerala

Reviews

9.2

Wonderful

Rating 10 - Excellent. 323 out of 463 reviews" "
Rating 8 - Good. 96 out of 463 reviews" "
Rating 6 - Okay. 20 out of 463 reviews" "
Rating 4 - Poor. 13 out of 463 reviews" "
Rating 2 - Terrible. 11 out of 463 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Subhankar Bose on 20 May 2024
Dear guest,Namaskaram From Kochi Marriott!Thank you for your review! We’re pleased to know you had a good experience with us. We look forward to welcoming you back to Kochi Marriott for another enjoyable stay.Warm regards,Subhankar BoseGeneral Manager

8/10 Good

Sandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro and lulu mall, loved the varities available in dining
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear guest,Namaskaram From Kochi Marriott! We're delighted that you enjoyed the convenient access to the metro and Lulu Mall, as well as the variety of dining options available during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable visit.Warm regards,Subhankar BoseGeneral Manager

10/10 Excellent

Geetha

Liked: Amenities
Near to Lulu mall, so convenient for shopping
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear guest,Namaskaram From Kochi Marriott!We're delighted to hear that you found our location near Lulu Mall convenient for your shopping needs. It's always a pleasure to offer our guests both convenience and comfort during their visit. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.Warm regards,Subhankar BoseGeneral Manager

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Very good customer service and excellent Chef details.
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Guest,Namaskaram From Kochi Marriott!Thank you so much for your kind words! We're thrilled to hear that you enjoyed our exceptional customer service and the culinary creations crafted by our talented chef. Your satisfaction means the world to us, and we can't wait to welcome you back for another memorable experience soon.Warm RegardsSubhankar Bose,General Manager

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Guest,Namaskaram From Kochi Marriott!Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your feedback is invaluable, and we look forward to welcoming you back for another excellent stay in the future.Warm regards,Subhankar Bose,General Manager

10/10 Excellent

Sarimala Devi

Stayed 2 nights in Feb 2024
Response from General Manager on 27 Mar 2024
Dear Guest,Namaskram From Kochi Marriott!Thank you immensely for your perfect 5 out of 5 rating! Your satisfaction is our ultimate goal, and we're thrilled to have exceeded your expectations. We can't wait to have the pleasure of serving you again soon for another outstanding experience.Warm Regards,Subhankar Bose,General Manager

10/10 Excellent

Sarimala Devi

Stayed 1 night in Feb 2024
Response from General Manager on 27 Mar 2024
Dear Guest,Namaskaram From Kochi Marriott!Thank you immensely for your glowing 5/5 rating! We are overjoyed to know that you thoroughly enjoyed your experience with us. Your satisfaction is our utmost priority, and we can't wait to exceed your expectations on your next visit.Warm RegardsSubhankar Bose,General Manager

10/10 Excellent

SARIMALA DEVI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & good customer service.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Guest,Namaskaram from Kochi Marriott! Thank you for your kind words regarding our excellent service and commitment to customer satisfaction. Your feedback is truly appreciated, and we're delighted to have exceeded your expectations. We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Subhankar BoseGeneral Manager

10/10 Excellent

Ajith

Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Guest,Namaskaram From Kochi Marriott!Thank you for your perfect 10/10 rating on Kochi Marriott. Our team works hard to ensure every guest feels valued and cared for. We can't wait to welcome you back for another memorable stay!Warm Regards,Subhankar Bose,General Manager

10/10 Excellent

Shakeela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Mar 2024
Dear Guest,Namaskaram From Kochi Marriott!Thankyou for giving 5/5 rating on Kochi Marriott Hotel. We trust you will consider us for your next visit.Warm Regards,Subhankar Bose,General Manager

10/10 Excellent

Anish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel and excellent staff
The hotel was maintained very well and the staff provided top notch service at all levels. Right from Parth at the front desk who checked us in and went above and beyond accommodating all our requests to Rose and Aswathy who helped us with checkout. The staff at the restaurant at the lobby (Abhishek and Masud- I hope I got their names right) and the maestro bartender at the poolside bar. If I had one qualm, it would be the door stoppers in two of our rooms were broken and were rolling around the floor by the front door. Minor detail however. I definitely look forward to staying here in my future travels.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Dear Guest,Namaskaram from Kochi Marriott! We're thrilled to hear about your wonderful experience with our well-maintained property and top-notch service from Parth, Rose, Aswathy, Abhishek, Masud, and our talented bartender. Your feedback about the broken door stoppers is duly noted, and we apologize for any inconvenience. We eagerly await your return on your future travels.Warm regards,Subhankar Bose,General Manager

6/10 Okay

RADHAKRISHNAN, Gilbertsville

Liked: Staff & service
Disliked: Property conditions & facilities
limited menu after 11 pm room service. no alcohol served at coffee shop. does not have a feeling of 5 star property.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Feb 2024
Dear Guest,Namaskaram from Kochi Marriott! Your feedback regarding our late-night room service menu and alcohol availability at the coffee shop is duly noted. We apologize for any inconvenience this may have caused and assure you that we are continuously working to improve our offerings to better meet the needs and expectations of our valued guests. Your insights are invaluable to us as we strive to provide a true 5-star experience. Thank you for sharing your thoughts, and we hope to have the opportunity to exceed your expectations in the future.Warm regards,Subhankar BoseGeneral Manager

10/10 Excellent

Nilang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, needs better cafe as it is right next ro reception and it stays very busy and noisy all the time due to corporate functions and other guests.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Dear Guest,Namaskaram from Kochi Marriott! Thank you for your kind words about our property. We appreciate your feedback regarding the café, and we will certainly take it into consideration as we strive to enhance our guests' experiences. Your satisfaction is important to us, and we will work diligently to address any noise concerns and create a more serene atmosphere. We hope to have the pleasure of welcoming you back for an even more enjoyable stay.Warm regards,Subhankar BoseGeneral Manager

10/10 Excellent

AJIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Dec 2023
Response from General Manager on 26 Feb 2024
Dear Guest,Namaskaram from Kochi Marriott!We are delighted to hear that you found our rooms to be clean during your stay. Maintaining a pristine environment is paramount to us, and we're thrilled that our efforts met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience.Warm regards,Subhankar BoseGeneral Manager

8/10 Good

Abdallah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Abdallah

Stayed 7 nights in Dec 2023

10/10 Excellent

Veeravanallur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a very good job in spite of a large number of guests at the breakfast area.
Stayed 1 night in Dec 2023

10/10 Excellent

Siddharth

Stayed 1 night in Dec 2023

10/10 Excellent

Sankar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t happy that I had to pay twice the going rate. Even then the staff did not waive the fee for an extra bed. Special mention to Rose who was very pleasing to chat with.
Stayed 1 night in Nov 2023

8/10 Good

Munglarespery

Stayed 1 night in Nov 2023

4/10 Poor

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay for another week, called down to the front desk, was told the will call us back with details. Gave staff 45 minutes and writer called again. Writer was told to expect a call back within a few minutes. Writer waited until 12:25 Am, no call back. I’ve stayed at this property numerous times per year. We checked out and went to another property. Marriott dropped the ball, big time!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Oommen

Stayed 1 night in Oct 2023

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect as always
Stayed 3 nights in Oct 2023

10/10 Excellent

Jivin

Stayed 4 nights in Oct 2023

10/10 Excellent

Reji

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff. Good food in Cassava restaurant. Nice sports bar
Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sanghpreey

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

kurian

Very good. Dependable
Stayed 1 night in Sep 2023

10/10 Excellent

Sherli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what made this stay so enjoyable. They are courteous and very accommodating. The food was also amazing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Reeja

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good really. The members of staff are all good. Overall service was excellent
Stayed 1 night in Sep 2023

6/10 Okay

Christopher Beng Tee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night reception was informative. F&B staffs from waiters to chefs were providing their best service and very attentive.
Stayed 2 nights in Aug 2023

10/10 Excellent

Uday

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, Hospitality at it's best. Complimentary breakfast is a like a buffet, with Indian and Continental varieties. Indian breakfast is freshly made.
Stayed 1 night in Aug 2023

10/10 Excellent

Swagata, Frankfort

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you like shopping or being in a crowd. More vegetarian options in the area would be nicer.
Stayed 3 nights in Jul 2023

10/10 Excellent

karen

Stayed 1 night in Jul 2023

10/10 Excellent

Prem

Stayed 1 night in Jul 2023

8/10 Good

Aminath

Stayed 10 nights in Jul 2023

10/10 Excellent

Sarath, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ibrahim

Stayed 2 nights in Jun 2023

10/10 Excellent

Jenny

Stayed 1 night in May 2023

10/10 Excellent

Sob

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Conveniently located near Lulu Mall and the Kochi Metro Edapally stop. Had a great experience here. Great rooms, great breakfast menu, hotel looks splendid and staff were courteous and friendly. Staff provided excellent customer service. This hotel is one of the best I have ever stayed at and I will definitely stay again in the future. Special thanks to the following hotel staff for making our stay wonderful: Swetha, Achu, Rachel, Linsa, Siljo, Rahul, Daniel and a few others whose names I did not catch. If any criticism can be given, the only problem I can see is that the taste of the meat items in the dinner menu can be improved. For instance, I had dinner there one day and the beef curry was not great.
Stayed 7 nights in Apr 2023
Response from Michelle John on 12 May 2023
Dear Guest, thank you for sharing excellent rating on this forum. We wish to welcome you back soon to the Marriott Kochi Hotel for yet another brilliant stay. Warm Regards, Subhankar Bose, General Manager.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I have ever had. The staff were excellent, from the moment We got picked up from the airport. To the checkin and every meal I had in the hotel. It was absolutely amazing. Front Office staff were so nice and friendly, They always greet you with a smile and trust me, it is very refreshing. The security staff and the concierge staff is always there to help you. Whatever you may need they will go out of their way to help you. Food is absolutely amazing, and the spread is excellent. Food tastes authentic and no flavor is over powering the other. Just a heads up, meal times could get the restaurant staff running an uphill marathon, so patience is important if you ordered anything. But its worth every minute, dollar and rupee. I highly recomment Kochi Marriot and definitely not my last stay here.
Stayed 7 nights in Apr 2023
Response from Michelle John on 2 May 2023
Dear Guest, thank you for sharing excellent rating on this forum. We wish to welcome you back soon to the Marriott Kochi Hotel for yet another brilliant stay. Warm Regards, Subhankar Bose, General Manager.

10/10 Excellent

sarimala devi

Stayed 2 nights in Apr 2023
Response from Michelle John on 23 May 2023
Dear Guest, thank you for sharing excellent rating on this forum. We wish to welcome you back soon to the Marriott Kochi Hotel for yet another brilliant stay. Warm Regards, Subhankar Bose, General Manager.

10/10 Excellent

Pravin

Liked: Staff & service, amenities, property conditions & facilities
Great customer service .. special call out to Poonam at front desk - she was fantastic ! Also great thanks to Suneer who took care of all transportation needs with utmost diligence. Overall very good staff and service !
Stayed 9 nights in Apr 2023
Response from Michelle John on 22 Apr 2023
Dear Guest, thank you for sharing excellent rating on this forum. We wish to welcome you back soon to the Marriott Kochi Hotel for yet another brilliant stay. Warm Regards, Subhankar Bose General Manager

10/10 Excellent

sandthesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing is quite high for the facility offered
Stayed 2 nights in Apr 2023
Response from Michelle John on 22 Apr 2023
Dear Guest, thank you for sharing excellent rating on this forum. We wish to welcome you back soon to the Marriott Kochi Hotel for yet another brilliant stay. Warm Regards, Subhankar Bose General Manager

10/10 Excellent

BIJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tu

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Subhankar Bose on 21 Mar 2023
Dear Guest, thank you for sharing excellent rating on this forum. We wish to welcome you back soon to Marriott Kochi Hotel for yet another brilliant stay. Warm Regards, Subhankar Bose General Manager

10/10 Excellent

Shashikant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Marriott at Kochi, friendly staff, hospitality, amazing food, great service, this place just has an amazing vibe and vibrant energy. O would recommend it to anyone who is traveling to Kerela.
Stayed 3 nights in Feb 2023
Response from Subhankar Bose on 24 Feb 2023
Dear Guest,We are happy to know that you had a wonderful stay at Marriott Kochi hotel. We are glad that you had a pleasant time experiencing our warm hospitality. We appreciate your compliments regarding our services. We await the pleasure of welcoming you soon for yet another brilliant stay.Warm RegardsSubhankar BoseGeneral Manager

8/10 Good

Prasuna, Calgary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not a bad place to stay and very close to a large mall
Stayed 4 nights in Feb 2023
Response from Subhankar Bose on 24 Feb 2023
Dear Guest,Thank you for choosing to stay at Marriott Kochi Hotel. We wish to welcome you back soon to the hotel for yet another brilliant stay.Warm RegardsSubhankar BoseGeneral Manager

10/10 Excellent

rani

Stayed 1 night in Feb 2023
Response from Subhankar Bose on 12 Mar 2023
Dear Guest,Thank you for choosing to stay at Marriott Kochi Hotel. We wish to welcome you back soon to the hotel for yet another brilliant stay Warm RegardsSubhankar BoseGeneral Manager

10/10 Excellent

Boby

Stayed 1 night in Feb 2023
Response from Subhankar Bose on 24 Feb 2023
Dear Guest,Thank you for your excellent rating on this forum. We wish to welcome you back soon to Marriott Kochi hotel for yet another brilliant stay Warm RegardsSubhankar BoseGeneral Manager