Studio Suite, 2 Queen Beds, Non Smoking | Desk, free cots/infant beds, free WiFi, bed sheets
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Reviews of Super 8 by Wyndham Kamloops On The Hill

2 out of 5
Super 8 by Wyndham Kamloops On The Hill
1521 Hugh Allan Dr, Trans-Can Hwy, Exit Pacific Way, Kamloops, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 1001 reviews" "
Rating 8 - Good. 409 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Rosemary

Liked: Staff & service
Stayed 4 nights in May 2024

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
There is nothing wrong with this hotel except the simple fact that it’s showing its age. But it was clean, check in was awesome, the front desk gal was pleasant and very helpful. It is priced reasonably and it’s in a great location.
Stayed 1 night in May 2024
Response from frontdesk on 27 May 2024
Thank you for staying with us. We appreciate your feedback and we will address your concern. Hopefully you will see some updates in the property during your next stay.

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy but a little dated. Nice staff. Pretty much a sound proof room. Comfy king bed.
Stayed 1 night in May 2024
Response from frontdesk on 27 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
I found the property run down and needs updating. White towels were off white ( needed changing)
Stayed 1 night in May 2024
Response from frontdesk on 27 May 2024
Thank you for your feedback and sorry for the inconvience you had.We will address your concern and hopefully, you will see some updates in the property during our next stay.

8/10 Good

Simon

Liked: Cleanliness, staff & service
Good place to stay when they don't overcharge.
Stayed 1 night in May 2024
Response from frontdesk on 27 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

6/10 Okay

Dez Robin

I liked the location though the road noise was a bit loud. There was a sports team there and I found them loud as well as the person in the room next to me watched tv all night. Next time I’ll bring ear plugs. Live and learn.
Stayed 2 nights in May 2024
Response from frontdesk on 27 May 2024
We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address the issues with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attentio

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
Not much dining options within walking distance.
Stayed 1 night in May 2024
Response from frontdesk on 27 May 2024
Thank you for staying with us. we appreciate your feedback.

4/10 Poor

Rena

Travelled with family
This property has no elevator, and no mention on their website
Stayed 1 night in May 2024
Response from frontdesk on 27 May 2024
Thank you for staying with us. Sorry for the inconvenience you had because of not having elevator. We will address your concern. Hopefully, ypu will get better experience during your next stay.

4/10 Poor

Denelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The shower did not work and it’s dingy
Stayed 1 night in May 2024
Response from Gikku on 22 May 2024
We are truly sorry to hear about your negative experience with the shower during your recent visit. Please accept our sincerest apologies for the inconvenience this has caused.Rest assured that we have already addressed the issue with the shower and have taken steps to ensure that it is in proper working condition for future guests. Additionally, we are continuously working to improve the overall cleanliness and maintenance of our facilities to meet the high standards that our guests expect and deserve.We would greatly appreciate the opportunity to make it up to you. If you would consider giving us another chance, please don't hesitate to reach out to us directly, and we will do our best to ensure that your next stay is nothing short of exceptional.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024
Response from Gikku on 22 May 2024
Thank you for your kind words! We're glad to hear that you found our staff to be friendly. We strive to provide excellent service to all our customers, and it's always wonderful to receive positive feedback. We hope to see you again soon!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team Front Desk on 22 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very accommodating.
Stayed 4 nights in May 2024
Response from Team Front Desk on 22 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the hospital
Stayed 1 night in May 2024
Response from Team Front Desk on 13 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Barry

Travelled with partner
Great place, super location.
Stayed 1 night in May 2024
Response from Team Front Desk on 13 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Na

Stayed 1 night in Apr 2024
Response from Team Front Desk on 13 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super 8 on the Hill is an affordable choice to stay. The rooms are kept clean and there have been lots of updates. It is walking distance to the casino and close to Costco.
Stayed 1 night in May 2024
Response from Team Front Desk on 22 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Neville, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from frontdesk on 9 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

4/10 Poor

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is pet friendly, the pet's can do whatever they want
Stayed 1 night in May 2024
Response from frontdesk on 9 May 2024
Sorry for the inconvience you had , this is the reason we cancelled your reservation without charging anything as its updated on all the websites as well that our property is pet friendly.

8/10 Good

Arra Mae

Stayed 1 night in Apr 2024
Response from frontdesk on 27 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice at a nice & clean breakfast room
Stayed 1 night in Apr 2024
Response from Gikku on 3 May 2024
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your breakfast at our clean and inviting breakfast room. We strive to provide a pleasant and comfortable experience for all of our guests, and we're thrilled that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff are super friendly. One of the few places left that actually serve breakfast and not “snacks”!
Stayed 1 night in Apr 2024
Response from Gikku on 28 Apr 2024
Thank you for taking the time to leave this positive feedback! We are thrilled to hear that you enjoyed your experience at our establishment. Our staff takes great pride in providing excellent customer service, and we are happy to hear that their efforts have not gone unnoticed. We agree that breakfast is an important meal of the day, and we are committed to serving delicious and satisfying breakfast options to our valued customers. We look forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception and staff. Quiet room and cleanliness. Nice breakfast selection.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. We showed up at 1am and the young man working the front was very accommodating. Breakfast room was spacious and well stocked probably could have used some fresh fruit. Rooms were clean but on the small side. Overall I would stay here again.
Stayed 3 nights in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for staying with us. We will address your concern and will try to bring a variety of fresh fruits into the breakfast room.

8/10 Good

Ninoy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were thin but everyone using the facility was quiet. Rooms were clean but had a smell, realized after that the smell was from the shower curtain; I am sure once they replace the shower curtain the smell will go with it. Breakfast was meh, it would have been nice to have some sort of protein, but everything in the breakfast room was clean. Beds were comfortable, rooms were clean, and front desk staff was pleasant. Hotel is located next door to the DQ, and across the street to a gas station. It was a good place to spend the next before getting back on the highway to our final destination.
Stayed 1 night in Apr 2024
Response from Gikku on 24 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Amenities
.
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

6/10 Okay

Glynis

Liked: Staff & service
Super 8 conveniently located. Main floor room had a very clean and comfortable bed, room was definitely clean but a bit dated. I don't like the carpeted floors as they seem less hygienic. Breakfast included was the usual fair - fresh fruit would be a better choice than fruit cocktail. Very accommodating staff. Parking was right out front with convenient side doors that locked later at night. As a solo traveller I felt very safe. Would use again.
Stayed 1 night in Apr 2024
Response from Gikku on 28 Apr 2024
Thank you for sharing your experience at Super 8. It sounds like you had a comfortable stay, with a clean and cozy bed. I understand your concerns about carpeted floors, and it's good to know that the staff was accommodating and made you feel safe as a solo traveler. Regarding breakfast, I appreciate your suggestion for fresh fruit and will pass that along to the management.Thank you for your feedback!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, nice pillows and a nice deep tub
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine for our one night’s stay. Beds were comfortable and bathroom was exceptionally clean.
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Cameron

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, quiet, clean lots of parking,
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

MD Noor Gani

Liked: Staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

4/10 Poor

Lana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was over a Denny's restaurant and it stinks. I will not be returning to this motel. The staff at the front desk were friendly.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Sorry for the inconvience you had while staying here. We will address your concern. Hopefully you will give us another chance to make your staying experience better.

6/10 Okay

Simon

Stayed 2 nights in Apr 2024
Response from Gikku on 7 May 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, decent continental breakfast, nice stay
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Limited dining options in area.
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very kind and accommodating. Despite having been yelled at by another guest who made her cry. I would have asked gues to leave and flagged the name to NEVER stay at the chain again. Drunk is NEVER an e cuse for being belligerent. Staff member handled it exceptionally well .
Stayed 1 night in Apr 2024
Response from Team Front Desk on 15 Apr 2024
Thank you for your concern and kind review.

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Noni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Rahul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Lynn

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the quiet and private dog area, and the pet friendly motel. We have been customers of this Super 8 for almost 25 years. Only motel we use in Kamloops thank you
Stayed 1 night in Apr 2024
Response from Gikku on 12 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Kai

Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

4/10 Poor

ALI

Disliked: Cleanliness, property conditions & facilities
An old rooms, bad odor and tiny room
Stayed 1 night in Apr 2024
Response from Gikku on 12 Apr 2024
I'm sorry to hear that you had a negative experience with the room you stayed in. We understand that the condition of a room can greatly impact a guest's overall experience. We want to assure you that we take all feedback seriously and will work to address any issues with the room. Thank you for bringing this to our attention.

8/10 Good

Ruth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Team Front Desk on 9 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Terrence, Comox

Liked: Cleanliness, staff & service, property conditions & facilities
Worked for us and nice to have quiet night.
Stayed 1 night in Apr 2024
Response from Gikku on 12 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Bill

Stayed 1 night in Mar 2024
Response from Gikku on 5 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Edgar

Liked: Cleanliness, staff & service
The staff was very friendly and helpful 😀
Stayed 1 night in Apr 2024
Response from Gikku on 5 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

Martha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had booked the motel thinking the kids could go swimming, but the pools are not available. Everything else was good.
Stayed 4 nights in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

6/10 Okay

Lynette

Liked: Staff & service
Disliked: Cleanliness
Our suite was spacious but hadn’t been cleaned properly. There was garbage (and medication!) along the base of the bed. There was hair in the bathtub and the closet had bits of garbage on the shelves. Also, the one closet door was broken and barely hanging on. The carpet was so stained I had to leave my socks in as I didn’t want my feet touching the floor!
Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for bringing this to our attention. We are deeply sorry to hear about the condition of your suite. This certainly does not reflect the high standards we strive to uphold. Please know that we are taking immediate action to address these issues with our housekeeping and maintenance teams to ensure this does not happen again in the future.We genuinely appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,

4/10 Poor

Kwei Fung

Stayed 1 night in Mar 2024
Response from Gikku on 24 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Siu Bik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback