Exterior

Reviews of Best Western Plus Flathead Lake Inn And Suites

2.5 out of 5
Best Western Plus Flathead Lake Inn And Suites
4824 US Highway 93 South, Kalispell, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 395 out of 644 reviews" "
Rating 8 - Good. 176 out of 644 reviews" "
Rating 6 - Okay. 44 out of 644 reviews" "
Rating 4 - Poor. 10 out of 644 reviews" "
Rating 2 - Terrible. 19 out of 644 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice beds chose of pillows it was a little loud being right next to the highway but not that big of deal. The breakfast was good also
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Greetings Lee, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business.We are delighted to see you enjoyed your stay.All the best, SuZanne

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities and the breakfast was stellar. Staff were super attentive and helpful.
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback.Thank you for staying with us!Happy Summer, SuZanne

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with amazing views. Loved the 24 hr hot tub option. Comfortable beds and great breakfast.
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Greetings Kimberly, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites.We appreciate your feedback and value your business.Have a great summer!SuZanne

10/10 Excellent

Cassey, Pocatello

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean rooms!
Stayed 2 nights in May 2024
Response from General Manager on 5 May 2024
Greetings Casey,Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are delighted to hear you loved our location. We think it’s pretty special being situated one mile from the beautiful Flathead Lake and between two adorable lakeside villages. We hope to have you stay with us again. Best regards,SuZanne

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you, Dawn,For taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business. All the best,SuZanne

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Thank you, Michael, for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are delighted to see that you enjoyed your stay. All the best, SuZanne

2/10 Terrible

Celia

Disliked: Property conditions & facilities
On the Expedia app there was no word about an additional 200$ fee upon check in it should be in fine print on every way of checking in not just when you get here
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Greetings Celia, Our desk is very diligent about communicating this at the time of placing your reservations. Your reservation was booked 3rd party so you were not informed. This is not a charge by the hotel, it is a pending authorization. A credit check per say to make sure the funds are available for the room night as well for any damages that might incur during ones stay. It is immediately released upon departure. If you are traveling and using your debit card your funds will be held by your bank. A credit card is best so your cash is free for you to access. Some incidentals could be 50 per day, others may charge a flat rate upfront. This is pretty standard across all hoteliers. Respectfully, SuZanne

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the easy parking The room had enough towels and wash cloths and the front staff was happy on greeting me
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Greetings William, Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We hope to have you return for another stay.All the best, SuZanne

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Greetings Edward, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and are delighted to see you enjoyed your stay with us. All the best, SuZanne

2/10 Terrible

Michelle, Walford

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Please note that this guest did not stay at our hotel. Dear Michelle, We are very sorry that you are disappointed that you were not refunded for a pre-paid reservation that you made through Expedia. As a travel partner with a third party booking site we are not allowed to cancel or alter their bookings for any reason when they are pre-paid. We were not contacted by Expedia until Monday being made aware of your request for cancellation or a refund. The reservation was made for Saturday and we held your room as a guarantee. Per our phone conversation on Wednesday you mentioned that you drove to the other BW Plus in our area and decided to just book there as you did not want to drive to our hotel. They are 9.4 miles from us. Expedia has a call log for your booking and the customer service rep noted that no calls for a cancellation request were made on 4/6. To rate your stay with us a 1 out 5 without staying at our hotel is unfair to say the least. We are simply following our booking guidelines. For flexibility with your reservations it is best to pay directly at the hotel. Otherwise, the hotels cannot help you should you need to modify or make a change. All the best to you when you travel.

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Greetings Rebecca, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay with us again. All the best, SuZanne

2/10 Terrible

Perth

Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give this - stars I would, who ever the photographer for the photos was did an amazing jibe because it looks nothing like that in person, the hot tub was filthy, the night was terrible very loud between the highway and lack of any sound proofing in the room we could hardly sleep, the breakfast was horrid. And when checking out no one asked how the stay was or anything, horrible experience for almost $200 will never go here again.
Response from General Manager on 25 Mar 2024
Greetings Perth, Thank you for completing a review regarding your recent stay at our property. However, we do not show a reservation for you in our system for your profile. I am not quite sure you are reviewing the correct hotel as our hot tub is immaculate and our breakfast receives excellent reviews. Our front desk also conversates with each and every guest upon their departure. If I can provide any assistance, please don't hesitate to contact me directly.Respectfully,SuZanne OlesenBest Western Plus Flathead Lake Inn and Suites

10/10 Excellent

Randi

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Greetings Randi, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and are grateful for your business.All the best, SuZanne

8/10 Good

Paige

Liked: Staff & service, property conditions & facilities
It was a nice stay, I did find a lot of random hairs in the bathroom and one of our light bulbs was out, but otherwise it felt clean and safe, friendly staff and good breakfast! Would stay again :)
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Greetings Paige, Thank you for taking the time to review your stay with us. We really appreciate our guests feedback as this helps us stay on top of our housekeeping team. It is not the norm for our rooms to not to be spotless. I do apologize. We are happy to hear that you would return for another stay in the future. All the best, SuZanne

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy rooms . We stay here often. Love rooms , have nice beds, great pillows for watching TV, big comfy chair most hotels do not have. Convenient location, very quiet. to
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Greetings Barbara, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business. We do hope that you will stay with us again if you are in the area. All the best, SuZanne

10/10 Excellent

Garrett

Stayed 3 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and are grateful for your business. All the best, SuZanne

2/10 Terrible

Michelle

Walls must be made of paper. Could hear every single thing. People partying in room above us. Called from desk at midnight. Nothing happened. Persisted till 4am. Brutal no sleep. Very noisy place. No one seemed to care
Stayed 4 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Michelle Volk,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our front desk agent did go up and knock on the room door above your room and had a discussion with the couple staying. They were older and respectful. There was no alcohol nor was there any inappropriate behavior occurring that she could detect. She said that she could hear them talking outside the room as she listened for a few minutes before knocking. They were taken back when she addressed the noise complaint as they said they were just catching up. We do understand that it can be very inconvenient when others do not turn in at the same time others are trying to rest. But there was most certainly no partying going on.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. You might ask for a top floor room when staying at a hotel. We would have also been happy to move you into another room away from the chatter. If I can provide any assistance, please don't hesitate to contact me directly at 1-406-857-2400 or 1-888-226-1003.Respectfully,SuZanne Best Western Plus Flathead Lake Inn and Suites

10/10 Excellent

Tanella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Hotel staff was very friendly. Nice quite place for a getaway.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Greetings Tanella, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay with us again. All the best, SuZanne

10/10 Excellent

Curt, Shepherd

Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Greetings Curt, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you return for another stay. All the best, SuZanne

8/10 Good

Gavin

Response from General Manager on 14 Feb 2024
Greetings Gavin, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate you choosing our hotel for your overnight accommodations. All the best, SuZanne

10/10 Excellent

James, Hartline

Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Greetings James, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are delighted to hear you enjoyed your stay with us.Happy Holidays to you & yours,SuZanne

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Greetings Joe, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business. We do hope that you will stay with us again in the future. All the best, SuZanne

10/10 Excellent

Zdravko

Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and your feedback is very important. We hope to have you stay again in the future.All the best, SuZanne

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice! Great stay! Lovely town
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Greetings Cynthia, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and hope to have you stay with us again. All the best,

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very clean and nice and the staff was very friendly. The hotel is right next to the highway so you do hear the traffic.
Stayed 3 nights in Oct 2023
Response from General Manager on 25 Oct 2023
Greetings Keri, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and value your business.All the best, SuZanne

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Hi Mary, Thank you for sharing your experience regarding your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay again.All the best, SuZanne

8/10 Good

Aundrea

Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Hi Aundrea, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and hope to have you stay again.All the best, SuZanne

8/10 Good

Kip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept.
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Oct 2023
Greetings Kip, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and hope to have you stay with us again in the future.All the best, SuZanne

10/10 Excellent

Laurel, Edson

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice property between Kalispell and Lakeside
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Hi Laurel, Thank you for taking the time to review your stay with us. We appreciate your feedback. All the best, SuZanne

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Definitely Recommend
Clean, comfortable and convenient.
Stayed 3 nights in Sep 2023
Response from General Manager on 30 Sept 2023
Greetings Mark, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your business and are delighted to hear you enjoyed your stay with us.All the best, SuZanne

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The pool an hot tub was open 24 hours. So after working a 12 hour day for a wedding, it was so nice to soak
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
So very happy to hear you enjoyed your stay.Thank you for your review. Best regards, SuZanne

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful motel. Great breakfast friidtaff.
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Sept 2023
Hi Judy, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We are so delighted to see you enjoyed your stay with us.All the best, SuZanne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to review your stay with us. We appreciate your business and hope to have you stay again. All the best,

6/10 Okay

Sheila B

Liked: Cleanliness, staff & service
Isolated from restaurants & retail.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to review your stay with us. We appreciate your business. We understand that we are located south of Kalispell but our hotel sits conveniently between two adorable lakeside towns on the water just minutes from the hotel. We have some wonderful dining options just one mile from the property. Bigfork has great shopping as well.All the best,

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel value for the area - one of the best stays
What a pleasant surprise. Hotel had great reviews . The reviews exceeded my expectations Very rustic and fits in perfectly with the area. Who would have thought a Best Western Great staff too. Dinner recommendations were excellent !
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Greetings Joseph, Thank you for the wonderful review and for taking the time to let us know how you stay went at our hotel. The Best Western Plus Flathead Lake Inn & Suites. We greatly appreciate your feedback and hope to have you stay with us in the future. All the best, SuZanne

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was great.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to review your stay with us. We appreciate your business and hope to have you stay again. All the best,

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was clean, comfortable bed, the breakfast was excellent
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Greetings Jamie, Thank you for taking the time to review your stay with us. Your feedback and business is greatly appreciated. If you are ever back in the Flathead Valley we would love for you to stay with us again. Take care, SuZanne

10/10 Excellent

Terry

Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Hi Terry, Thank you for the wonderful review regarding your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We really appreciate your business and hope to have you return for another visit. All the best, SuZanne

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! Highly recommend!
Stayed 2 nights in Sep 2023
Response from General Manager on 23 Sept 2023
Hi Derrick, Your positive review is so very appreciated. We are delighted to hear you enjoyed your stay with us at the Best Western Plus Flathead Lake Inn & Suites. Should you find yourself back in the valley we welcome you to stay with us again. Take care, SuZanne

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 17 Sept 2023
Greetings John, Thank you for the wonderful review of your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We appreciate your feedback and are very grateful for your business. We hope to have you stay again in the future. All the best, SuZanne

8/10 Good

Penny

The breakfast was very good.
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Hi Penny, Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to have you stay with us again in the future. All the best, SuZanne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel
Nice hotel. Very clean. Great breakfast!
Stayed 4 nights in Sep 2023
Response from General Manager on 2 Nov 2023
Thank you for taking the time to review your stay with us. Your opinion is important and we are grateful for your business. We hope to have you stay again in the future. All the best, SuZanne

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on 15 Sept 2023
Hi Alan,Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to have you stay with us again in the future. All the best, SuZanne

10/10 Excellent

Tara

Stayed 2 nights in Sep 2023
Response from General Manager on 15 Sept 2023
Hi Tara,Thank you for taking the time to review your stay with us. We appreciate your feedback and hope to have you stay with us again in the future. All the best, SuZanne

10/10 Excellent

Danette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly.
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Greetings Danette, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. Take care, SuZanne

6/10 Okay

Brittany

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Greetings Brittany, Thank you for taking the time to review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. All the best,

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the positives the staff was pleasant and the room clean. The room set up was small but served it’s purpose. The negatives I would think by the name it would be close to the lake not so just off the highway. Which was noisy next to a gas station also noisy. The price was ridiculous felt very gouged as a tired traveler. Would not stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Greetings Denise, Thank you for taking the time tor review your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We can understand the price point but please know that you are traveling during the height of tourism season for the Flathead Valley & Glacier National Park area. We are just one minute away for the shores of Flathead Lake and the only full sized hotel near the lake therefore we make sure to market ourselves as so. Please know that our rates are actually sitting 50-75 below our comp set in the area. We are happy to hear that you were treated pleasantly during your time with us. Again, your feedback is important and appreciated. All the best,

10/10 Excellent

Habib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location minutes to flathead lake and marina.
Stayed 2 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Thank you for taking the time to leave a review regarding your stay with us at the Best Western Plus Flathead Lake Inn & Suites. We hope to have you stay with us again. All the best, SuZanne