The spa, gym and restaurant are all closed. With all the closures they're effectively a 2* hotel, but ati charging 5* prices. Terrible level of service since Covid 19, when other comparable hotels are operating as normal.
The outdoor pool was only open from 10am until 6pm, despite it being 30 degrees and the pool area being busy at 6pm. When I queried it with the receptionist, she couldn't care less. No information provided on services or the local area. Very poor customer service for a supposed 5* hotel.
On the booking it stated we would have a bath and a shower, but our room only contained a shower. Breakfast was mediocre and the room was so dark and dingy we struggled to get ready in the evening. All in all a disappointing experience and the hotel just didn't care.