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Reviews of Turtle Bay Protea **ta-189367910401 1 Bedroom Condo by RedAwning

Turtle Bay Protea **ta-189367910401 1 Bedroom Condo by RedAwning
57101 Kuilima Drive, Unit #114, Kahuku, HI

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 3 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

6.4/10

Cleanliness

5.6/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

John Allan, White Rock

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very noisy neighbors. Lower apartments hear everything from the upstairs. Very nice location and amenities.
Stayed 10 nights in Oct 2023
Response from RedAwning on 31 Oct 2023
Aloha - We're sorry to hear about the noise disturbance during your stay. We appreciate your feedback and will work to improve this aspect of the guest experience. We're glad you enjoyed the location and amenities, and we'll strive to ensure a quieter environment for your future visits. Thank you for your understanding.

6/10 Okay

Melinda

Travelled with family
Liked: Room comfort
Manage expectations
Great location, but unit internet wasn’t working. Even after calling, still wouldn’t work (even TV). A/C unit in one room didn’t work.
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches and Poor communication
When we first arrived, we found that appliances were a little outdated with the exception of the microwave. The fridge barely kept things cold. The dishes all smelled like the cabinets, which was not pleasant and we ended up washing everything before we used them so our food didn't taste like the smell. We then found the start of cockroaches in our unit. We contacted the reservation company, as well as the property management, when we found out that they had professionally sprayed before we arrived (same day) and they said that sometimes that brings them out. They came and sprayed one other time while we were there, but this was of concern because we had a toddler with us, as well as me being 4 months pregnant. When we asked for a different remedy because overall there were 10 full size cockroaches that we encountered, we received no response either by phone or email. When I requested a refund or compensation for having to deal with this issue, I got no response.
Stayed 6 nights in Aug 2018

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turtle Bay #1
Great location. Fantastic area for walking, golf and family. Loved it.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
リゾート内が広くてゆったりしている。
Stayed 3 nights in Feb 2019
Response from RedAwning Guest Engagement on 20 Feb 2019
こんにちは、 私たちはあなたがあなたの滞在を楽しんだと聞いて喜んでいるし、プロパティは非常に広々としています。 私たちはあなたに別の素晴らしい休暇を与えるためにすぐにまたあなたをホストすることを願っています。