Breakfast, lunch and dinner served

Reviews of HOTEL MYSTAYS Kagoshima Tenmonkan

3 out of 5
HOTEL MYSTAYS Kagoshima Tenmonkan
Yamanokuchi-cho 2-7, Kagoshima, Kagoshima

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1003 reviews" "
Rating 8 - Good. 391 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Wai Nga

Disliked: Cleanliness
Not clean
Stayed 1 night in Apr 2024
Response from Reception, HOTEL MYSTAYS KAGOSHIMA TENMONKAN on 12 Apr 2024
Dear. GuestThank you for staying at HOTEL MYSTAYS Kagoshima Tenmonkan.We are sorry that you felt uncomfortable staying here.

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sewer smell very strong in the bathroom, sink, toilet and shower has lot of stains. Staff couldn’t do anything about it, paid for two nights but left on the 2nd day.
Stayed 2 nights in Nov 2023
Response from Manager, HOTEL MYSTAYS KAGOSHIMA TENMONKAN on 5 Nov 2023
Dear. GuestWe deeply sorry that we could not offer you to change other rooms because of other rooms were same too. We feel shameful about it and try to clean the rooms harder.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Flexible staff accommodated my booking mistake
Stayed 4 nights in Oct 2023
Response from Reception, HOTEL MYSTAYS KAGOSHIMA TENMONKAN on 23 Oct 2023
Dear. GuestThank you for staying at HOTEL MYSTAYS Kagoshima Tenmonkan this time.We are glad you enjoyed your stay here.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back again
Spacious room with nice views. Really enjoyed our stay here.
Stayed 2 nights in Sep 2023
Response from ホテルマイステイズ鹿児島天文館 くちこみ担当 on 24 Sept 2023
Dear GuestThanks for staying at HOTEL MYSTAYS Kagoshima Tenmonkan this time.We are all glad that you enjoyed your stay in Kagoshima.Hope to see you again!Reception,HOTEL MYSTAYS Kagoshima Tenmonkan

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Tiny room
Stayed 1 night in Sep 2023
Response from Reception, HOTEL MYSTAYS KAGOSHIMA TENMONKAN on 10 Sept 2023
Thanks for staying at HOTEL MYSTAYS Kagoshima Tenmonkan.The room size is on the website, and we are sorry that you didn't see it.

8/10 Good

Fu Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close
Stayed 4 nights in Feb 2023
Response from ホテルマイステイズ鹿児島天文館 フロント on 27 Feb 2023
お客様へこの度はホテルマイステイズ鹿児島天文館をご利用頂き、誠に有難うございます。お忙しい中ご評価頂き重ねて御礼申し上げます。お客様のまたのお越しをお待ちしております。ホテルマイステイズ鹿児島天文館 フロント

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to streetcars and sightseeing
Response from Reception, HOTEL MYSTAYS KAGOSHIMA TENMONKAN on 7 Jan 2023
Dear GuestThanks for staying at HOTEL MYSTAYS KAGOSHIMA TENMONKAN this time.

4/10 Poor

Jia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room I stayed in wasn't very clean. This is the second time I've stayed in a hotel mystays in Japan (first time was in Osaka). The room was old and not properly cleaned both times
Stayed 1 night in May 2022
Response from ホテルマイステイズ鹿児島天文館支配人 杉本 on 4 May 2022
We deeply apologize for the unpleasant feelings caused by the poor cleaning. Despite your expectations, I am very sorry for making you feel uncomfortable. We will share your valuable opinions with the cleaning staff and strive to improve them.

10/10 Excellent

Lilia

Liked: Property conditions & facilities
Stayed 1 night in Feb 2022
Response from Hotel Mystays Kagoshima Tenmonkan Reception desk on 5 Mar 2022
Dear guests, Thank you for staying at Hotel Myastays Kagoshima Tenmonkan. Hope you have a safe and sound trip.

10/10 Excellent

Skyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of good dining options around and quick access to transportation. The bed was a little too firm and the pillows were flat.
Stayed 3 nights in Dec 2021
Response from Hotel Mystays Kagoshima Tenmonkan Reception desk on 31 Dec 2021
Dear guest, Thank you for staying at My Stays Kagosima Tenmonkan. We are honored to help you with your stay. Thank you for reviewing and we will take your opinion firmly. We will do our best to improve until the next time you come. We are looking forward to seeing you next time.

10/10 Excellent

Arief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from ホテルマイステイズ鹿児島天文館 フロント on 4 Nov 2021
お客様へ この度はホテルマイステイズ鹿児島天文館をご利用頂き、誠に有難うございます。 快適にお過ごしいただけたようで何よりでございます。 お客様のまたのお越しを心よりお待ちしております。 ホテルマイステイズ鹿児島天文館 フロント

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from ホテルマイステイズ鹿児島天文館 フロント on 25 Oct 2021
この度はホテルマイステイズ鹿児島天文館をご利用いただき誠にありがとうございました。 またのお越しをお待ちしております。

10/10 Excellent

Arief Puji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from ホテルマイステイズ鹿児島天文館 フロント on 18 Sept 2021
この度はホテルマイステイズ鹿児島天文館をご利用頂きまして、誠に有難うございます。 快適にお過ごしいただけたようで何よりでございます。 お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from ホテルマイステイズ鹿児島天文館 フロント on 24 Jul 2021
この度はホテルマイステイズ鹿児島天文館をご利用いただき、誠に有難うございます。 滞在中は快適にお過ごしいただけた様で、スタッフ一同安堵致しております。 お客様の又のお越しを心よりお待ちしております。 ホテルマイステイズ鹿児島天文館 フロント

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer discount ticket for parking lot at the front desk. Staffs can speak a little bit english but they are very nice and friendly.
Stayed 2 nights in Apr 2021
Response from Hotel Mystays Kagoshima Tenmonkan Reception desk on 8 Apr 2021
Thank you for staying at HOTEL MYSTAYS KAGOSHIMA TENMONKAN this time. We are all appreciate your sincere comment. We are looking forward to seeing you again sometime near future.

10/10 Excellent

Katy Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent affordable choice
Wonderful! This is hotel is comfortable and clean. It’s conveniently located and the staff is kind and helpful. The beds are fantastic, the blackout curtains do the job and the waffle pajama shirts are a delight.
Stayed 1 night in Mar 2021
Response from HOTEL MYSTAYS KAGOSHIMA TENMONKAN on 30 Mar 2021
Dear guests, Thank you for staying at our hotel and sending a review this time. We are very honored to see your satisfaction and very proud of being your good help during your stay. Under the damage of covid-19, there must be some really tough situations but we truly wish your health and safe and good sound trip. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった点 ・駅近(市電の高見馬場から徒歩5分くらいで着く) ・ファミマが繋がってる ・出前もフロントで預かってくれる ・
Stayed 2 nights in Mar 2021
Response from ホテルマイステイズ鹿児島天文館 フロント on 22 Mar 2021
この度はホテルマイステイズ鹿児島天文館をご利用いただきまして誠に有難うございます。 快適にお過ごしいただけたようで何よりでございます。 お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021
Response from ホテルマイステイズ鹿児島天文館 フロント on 6 Mar 2021
お客様へ この度はホテルマイステイズ鹿児島天文館にご宿泊いただき、誠にありがとうございます。 またのお越しをお待ちしております。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Nice and spacious hotel room !! Close to the stores, bars and restaurants.
Stayed 1 night in Jan 2021

10/10 Excellent

Tahmid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from ホテルマイステイズ鹿児島天文館 フロント on 11 Oct 2020
お客様へ この度はホテルマイステイズ鹿児島天文館をご利用いただき、まことにありがとうございます。ご好評の旨お寄せいただき、大変嬉しい限りでございます。 またのご利用を心よりお待ちしております。

10/10 Excellent

IVAN B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Hotel Mystays Kagoshima Tenmonkan on 3 Jul 2020
Dear guests, Thank you for staying at our hotel and sending a review this time. We truly appreciate it and hope your safe and sound trip.

8/10 Good

AKIRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one in Tenmonkan
Clean and calm, very good
Stayed 1 night in Apr 2020
Response from Receptionist, Hotel Mystays Kagoshima Tenmonkan on 9 Apr 2020
Dear guests, Thank you for staying at our hotel and sending a review this time. We are very honored to hear that you were satisfied with ours. It is very tough situation now, however we believe that we can get back the time spending time with friends without any fear or anxious by individual efforts. It would be a great pleasure if you can visit here then. We truly appreciate your coming and wish your happiness and health. Hope you have a safe and sound trip.

10/10 Excellent

TAK CHUEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Waki, Hotel Mystays Kagoshima Tenmonkan on 5 Feb 2020
Thank you for staying at our hotel and sending a review this time. We are truly honored to hear that you were satisfied with staying here. Those compliments motivate us to improve our service and we really appreciate them. Hope you have a safe and sound trip.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality breakfast and a lot of varieties are offered.Great value for money.
Stayed 3 nights in Jan 2020
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 5 Feb 2020
Thank you for staying at HOTEL MYSTAYS KAGOSHIMA TENMONKAN this time. We are glad that you enjoyed our place. Hope to see you again!

10/10 Excellent

TAK CHUEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in good location, comfortable and clean in reasonable price
Stayed 1 night in Feb 2020
Response from HOTEL MYSTAYS KAGOSHIMA TENMONKAN ARIMA on 7 Feb 2020
Thanks for stayig at HOTEL MYSTAYS KAGOSHIMA TENMONKAN this time. It sounds like you could enjoy our place, and we are happy for it. Hope you had a good trip.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good Location
This hotel is perfect for late shoppers. The Kagoshima main shopping district are within walking distance. The hotel is well decorated with all standard hotel facilities you need. However, I think the cleaning of this hotel is ok, but not yet up to the Japanese standard.
Stayed 3 nights in Jan 2020
Response from Waki, Hotel Mystays Kagoshima Tenmonkan on 21 Jan 2020
Dear guests, Thank you for staying at our hotel and sending a review this time.We are very honored to hear such compliments. As you mentioned about cleaning, there is possibly room for improvement of cleanliness and we will immediately tackle with this problem. All the staff here will put as much effort as we can to live up guest's expectations. Hope your safe and sound trip. Sincerely.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and Good service
Stayed 1 night in Dec 2019
Response from Hotel Mystays Kagoshinma Tenmonkan on 12 Jan 2020
"Dear Guest, Thank you for the great review of our hotel! We are glad to hear that you enjoyed a comfortable stay at our hotel. We sincerely hope to welcome you again at our hotel. Sincerely,"

8/10 Good

Hong TIng

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the stay
The location around the hotel is fine during day but be careful at night. Lots of bars and late night drinking around the place, the crowds we saw were questionable by Japanese standards. The room we got was very run down in particular the bathroom, lots of stains in bath tub and around tapware not sure if just not cleaned properly or permanent stains, either way it felt disgusting to shower there.
Stayed 1 night in Dec 2019
Response from Waki, Hotel Mystyas Kagoshima Tenmonakan on 6 Jan 2020
Dear guests, Thank you for staying at our hotel and sending a review this time. We deeply apologize that we could not provide the best service and made you unpleasant by poor facility and not very good cleanliness. Although we renewed some points 2 years ago, building has been here for decades and it is unfortunately a bit hard to keep them immaculate due to the ageing. Based on those reviews an requests, we are planing extra maintenance but it was a real shame of us that cleaning was not very enough even if it can not be perfect. Also, we regret that we should have told you a guide at night around here when you checked in. As you mentioned, there are lots of points we need to reflect on, and certainly we immediately tackle with them. We are truly sorry that we could not provided pleasing staying. Hope you have a safe and sound trip. Sincerely.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Love the breakfast. Only bad thing is the walking distance from the shopping center
Stayed 3 nights in Dec 2019
Response from Waki, Hotel Mystays Kagoshima Tenmonkan on 2 Jan 2020
Dear guests, Thank you for staying at our hotel and sending a review this time. We are very glad to your satisfaction. Hope you have a safe and sound trip. Sincerely.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mystays accommodation never fails is Maintaining it’s quality and service. Very nice bed and pillow
Stayed 3 nights in Dec 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 29 Dec 2019
Thanks for staying at HOTEL MYSTAYS KAGOSHIMA TENMONKAN this time. We are all glad that you enjoyed your stay here. Hope you had a safe and fun trip!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the breakfast is excellent. Our daughter left her stuffed animal at the hotel, the staff helped us promptly to find it and ship it back to us. Excellent service. Will definitely stay there again when visit Kagoshima next time.
Stayed 2 nights in Dec 2019
Response from Hotel Mystays Kagoshima Tenmonkan on 26 Dec 2019
"Dear Guest, Thank you for the great review of our hotel! We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,"

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Dec 2019
Response from ホテルマイステイズ鹿児島天文館 フロント有馬 on 23 Dec 2019
この度はホテルマイステイズ鹿児島天文館をご利用いただき誠にありがとうございます。 またのご利用スタッフ一同お待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great except the noise from the above or next room...
Stayed 5 nights in Nov 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 13 Dec 2019
Thank you for staying at HOTEL MYSTAYS Kagoshima Tenmonkan. We are sorry that you felt uncomfortable while your staying. We will try to improve our service via your comment.

10/10 Excellent

Tang Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Waki, Hotel Mystays Kagoshima Tenmonkan on 18 Dec 2019
Thank you for staying at our hotel this time. Hope you have a safe and sound trip. Sincerely.

6/10 Okay

Shu Ping

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean, bed sheets dirty and bathroom bad smelling. Noisy and surrounded by people drinking, even in the lobby.
Stayed 2 nights in Nov 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 13 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,

6/10 Okay

Meme, San Diego

Travelled with family
Liked: Amenities
Room was small. Food was good. Location was very good.
Stayed 2 nights in Nov 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 13 Dec 2019
Thank you for staying at HOTEL MYSTAYS KAGOSHIMA TENMONKAN. We appreciate you taking the time to write to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Waki, Hotel Mystays Kagoshima Tenmonkan on 18 Dec 2019
Thank you for staying at our hotel this time. Hope you have a safe and sound trip. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
U enjoyed staying here. The Public areas are smart and the staff professionals. My room was comfortable but the bathroom shows signs of previous hard use which have not been repaired. This is a good location.
Stayed 2 nights in Oct 2019
Response from Hotel Mystays Kagoshima Tenmonkan ARIMA on 13 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon. Sincerely,

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Modern and clean room. Impressed with them providing charging cables. Great breakfast spread.
Stayed 1 night in Oct 2019
Response from Hotel Mystays Kagoshima Tenmonkan on 1 Dec 2019
Thanks for staying at HOTEL MYSTAYS KAGOSHIMA TENMONKAN this time. We are all glad you enjoyed our breakfast here.

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Kagoshima
Very good location in the centre of central Kagoshima half way between the station and the port, (about 15 minutes walk each way). Modern, clean and friendly staff. However, because relatively few people venture down here, their English was equal to my limited Japanese. Kagoshima is well worth the visit. The Volcano can be seen from anywhere in the port are and is a short, 15 minute, Ferry journey across the bay Costs around £1.60/$2 each way. The national park walk across the 1914 lava flow, turn right from the ferry terminal, is incredibly scenic, tranquill and well laid out with hot spring water to bath your feet in. The bus stop at the end, about 3km either takes you back, or you can travel up to the observatory, (about $2)
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

John Kam Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Not clean as well friendly staff Donki at surrounding
Stayed 1 night in Sep 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 6 Oct 2019
Thank you for staying at HOTEL MYSTAYS Kagoshima Tenmonkan this time. Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.

6/10 Okay

Yoshitomo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast quality is very good and choice is so many.
Stayed 2 nights in Aug 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 26 Aug 2019
Thanks for staying at HOTEL MYSTAYS Kagoshima Tenmonkan this time. We are glad that you enjoyed breakfast at our restaurant. We are all looking forward to seeing you here again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. You have to pay roughly 1500 yen for parking though, which was unexpected and sucked.
Stayed 1 night in Aug 2019
Response from Hotel Mystays Kagoshima Tenmonkan Arima on 6 Oct 2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019