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"Our timings happened to match with the shuttle service and we were able to make full use of it. The location is convenient and the room is nice and spacious. Only issue is the pillows. They were a little too flat for us."

"Excellent stay."

"The Shilla Jeju is a truly excellent hotel, but what impressed me most wasn’t the design or the facilities it was the staff. Every single team member was outstanding. Polite, attentive, and genuinely warm in a way that went well beyond what I’d expect. I travel often to Europe and the US and have stayed at many hotels along the way, but honestly the service here was better than anything I’ve experienced at hotels in either region. The management really should look after these people they absolutely deserve a raise. Hotels like this are only as good as the team running them, and Shilla Jeju has clearly got something special. Would happily return."

"The property is kind of small"

"Four nights here. Very central if your wanting to stay close to cafes, public transport and shops. 15 mins by public bus from airport. Room was spacious but dated and clean. My only issue was the aircon which on first night did not work, reported to front desk as I had no sleep due to stuffy hot room. Filters were cleaned but I would say still not 100% we had to have it on 15c at all times and that was not even cold. Hate to stay there in summer if they can’t fix their aircon."

"Poolside using an umbrella in street clothes with 6 family members, only 2 swimming, we were told to stop using the umbrella. It could have been wind or it could have been not wanting non swimmers in the area. "

"Great stay at the Shilla Hotel and a perfect start after a long journey to the island. "

"Great stay overall, but Veronica at the front desk truly made the experience exceptional. She gave me a very warm and pleasant welcome, helped upgrade my room, and provided high-quality customer service throughout my stay. Professional, kind, and very helpful. Thank you, Veronica!"

"Room was spacious and clean. Have living room with Nespresso coffee maker, bar fridge, electric kettle. Had a large balcony with view of ocean which was nice and the a/c was nice and cool. Had a 3rd floor room (highest) which was nice but no elevator to get up there - especially with luggage. Didn’t have the hotel breakfast so cannot comment on it. Dislikes: light switch combo did not separate sleep area with living area (either all on or off) - maybe had to reprogram the remote(?). Could have refilled the coffee pods daily. Had and paid for 3 people but only got 2 large bath towel daily. Minor issues and would not stop me from staying here again. "