"The hotel had friendly and helpful employees. Drop off and pick up to and from the airport was easy. Room was spacious and well equipped. Beds were comfy. Used a Keurig for coffee we would definitely stay there again."
"The air conditioning in my room didn’t work when I first arrived. But it was fixed within an 1/2 hour. Comfortable rooms and very helpful friendly staff."
"Hi, the place was great and we would definitely stay again.
The only negative was communication.
After booking we were informed via Hotels.com that the desk is only manned until 4pm, and if we planned to arrive later we had to make prior arrangements with the hotel.
Despite a call, text and message we could not get a response.
However, we arrived at approximately midnight and was greeted at reception, so all was fine in the end. But it was stressful "not knowing""
"A very good option for downtown Juneau. Classic old-town feel. No air conditioning in the rooms except for a fan but I understand, AC days only happen a few times per year. Quiet and clean room."
"The staff was very friendly and helpful and the feeling was that it was more rustic as there is usually a lot of rain and the area around the hotel was more gravel and at the room window the weeds are a bit overgrown. Our room was downstairs from the lobby and although there was an elevator it didn't go down to the lower floor and with heavy bags this was a bit much. I did get help when we were leaving to haul my bags upstairs and that was a blessing! I also noticed a fairly strong aroma of pesticide in the stairwell. At breakfast the food was good but the wait staff was quite slow and inattentive. The bar closed about 9:00 pm which seemed a bit early for a bar."