Airport Hotels, Juan Manuel Galvez Intl. (RTB)

"Amazing ocean view from second floor shared patio! The room is what you would expect for an island hotel. Access to beach takes 1 minute from room to beach. The staff is amazing and so helpful. Breakfast is great and included at Bean crazy. We will be back next year! "

"The front desk is the face of the Grand Roatan Kimpton resort. The receptionist's service was unacceptable for a hotel of this level. We arrived at the Kimpton on February 17 at noon, like many other guests, a line of almost two dozen guests was behind us. But, after a long talk that we hadn't booked a bungalow, we couldn't reach an agreement. We are 72 and 78 years old, and without any respect, were sent to a separate bungalow with a dangerous staircase inside, the unlit, with broken lighting and a crooked gravel approach. I have a video. We asked to speak to the manager, and one of the three young men suddenly told us he was the manager. We were treated as if we had done something bad and were being punished for it. The receptionist explained that we booked our vacation through Expedia, not through IGH, and chose the wrong room. We can't pay extra, and there are no available rooms for us! All the remaining guests stayed in the building; we could see them heading to the elevator. We met and focused on the money only, and we did not get any customer appreciation or empathy. The damage was done. The next morning, professional front desk supervisor Belkis quickly got the room that matched our reservation. Dear Belkis! Thank you very much. The hotel was not fully booked at all. This was our second visit to the Kimpton resort. This year we appreciate the breakfast waitress Jeidsi Valdez at Alera, the friendly Kianny waitress at the Sea Cat, beach guard Byron."

"Hotels.com never said anything about it not being a hotel that doesn’t have a front desk so you can check in easily when you get in. Didn’t say anything about that until I saw in the email the next morning you need 24 hr in advance to get code for lock box key and did not even give me the correct contact info to get ahold of the owner. It ended up working out but the communication was horrible and I wasn’t sure if we actually had a confirmed place to stay. I only figured it out by searching the internet for the correct what’s app number of the host of the place and they didn’t get back to me until 3 hours before check in. Needless to say it was stressful. Even hotels.com couldn’t get ahold of anyone for us and said they could only help us if the owner didn’t get in touch with us one hour before we were to check in. FYI The beach in front is not the one in the picture. It is the beach next door. "

"Absolutely Incredible resort! We were met at the airport by hotel staff. Took the shuttle and our bags were waiting for us at the cabin on the small island. Room was fantastic, right on the snorkeling beach. Very clean, comfortable bed. The resort has a fantastic dining area and exceptionally friendly staff. Food was delicious, fresh and quick. Perry, Steven, Erick and Marcos in the dining area were courteous and welcoming. Part of the resort has a separate island with the option to swim with the dolphins, and the boat drivers Connor and Kevin were great. Managers Yolanda and Melloney were awesome! Highly recommend!"

"This is our second time back to this place. It is such an incredible all inclusive resort at one of the best locations in all of Roatan. "

"Great room with amazing view"

"No complaints other than a coffee maker in the room would be nice. They will not drop you at the ferry, you will have to get a cab for $40. "

"Short walk to the beach, lot of places to eat, pizza, lobster ,Italian,burgers across the street we're great, quick store next door a lot of different foods there"

"If you are looking to get away from all the tourists and enjoy the quiet and beauty of the island this is the place to stay. The staff is wonderful. The owners are awesome. "