Jouala Trip

Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations.

Great charming hotel with excellent breakfast, comfortable bedding, friendly staff in a nice neighborhood

We had a wonderful stay and would definitely recommend this hotel. The staff were second to none extremely attentive and professional throughout our visit. A special mention to the Manager, Aissian, who went above and beyond to ensure everything was perfect. We initially had an issue with the air conditioning in our room and were upgraded to a suite. Although the suite wasn’t quite right for us, Aissian personally stepped in, handled the situation with genuine care, and made sure the matter was fully resolved to our satisfaction. Adam at the Sports Bar was also fantastic, especially impressive as it was only his second day on the job. He was attentive, friendly, and provided excellent service. We also enjoyed the spa facilities, which were absolutely lovely and added to the overall experience. Thank you to the entire team for making our stay so enjoyable. We will certainly be visiting again!

We've just returned from a lot Ng weekend and had an amazing time. The hotel is beautiful, the staff are such nice people and very attentive, very happy to cater to my partner who is coeliac offering him alternatives for breakfast. The location is a very quick 10-15 mins walk to the main square with lots to look at on the way. The palace is worth a visit just a few short steps f om the Riad. We didn't get chance to use the spa facilities. Highly recommend for a short stay.