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The management went out of their way to correct a mistake made by Expedia who did not submit our reservation to the hotel. All worked out, thanks to the staff.
Keith
Stayed 2 nights in May 2024
Response from Sean on 22 May 2024
Thanks for the review! We're glad it all worked out!
We chose this hotel because of location. It had a nice large room, coffee in the room, but not much else. (No breakfast.) If you gamble, there is access to the casino.
Keith
Stayed 1 night in May 2024
Response from Hotel Operation Supervisor on 6 May 2024
Thank you for your positive review. We apologize for the lack of dining experience, and will forward this issues and concern to the appropriate department.
Property is run-down. We were warned to not smoke in the room or there would be a fine. When we arrived in the room, it was clear someone had been smoking heavily in the room. Reported it so we weren’t charged. We were told someone would ‘defog’ the room with a piece of equipment. A worked showed up with a spray bottle and essentially sprayed air freshener around. There was no ventilation, so the room smelled like smoke and heavy air freshener.
Dawn
Stayed 1 night in Apr 2024
Response from Sean on 23 Apr 2024
Thanks for the review. We appreciate the feedback.
The water comes out brown so I was unable to take a shower. Management refused to give me anything for the inconvenience but a cup of coffee. Unacceptable.
Richay
Stayed 1 night in Apr 2024
Response from Hotel Front Desk on 12 Apr 2024
Sorry for the inconvenience Joliet is currently updating water system. we will look into the matter and ensure guest will be notified when such situations occur. thanks
The hotel is close to the music venue The Forge. There are 2 restaurants nearby that we also like to frequent, Juliet's Tavern and Chicago Street pub. Parking is easy and free, there is a pedestrian bridge that goes from the parking garage to the hotel.
Charles
Stayed 1 night in Mar 2024
Response from Hotel Operation Supervisor on 29 Mar 2024
Thank you for your positive review. We look forward to seeing you on a return visit.
Large rooms. Walking distance to restaurants and bars. Easy parking.
Jennifer
Stayed 3 nights in Mar 2024
Response from Hotel Operation Supervisor on 14 Mar 2024
Thank you for your positive review. We look forward to seeing you on a return visit.
8/10 Good
Michael
29 Feb 2024
Liked: Cleanliness, staff & service
Staff was great, room was clean, bed soft.
No usb plug ins, restaurants in-house are only open thurs-Sun, Today is Wednesday:(
There is a small sandwich and wrap counter.
Michael
Stayed 1 night in Feb 2024
Response from Hotel Operation Supervisor on 3 Mar 2024
Thank you for your positive review. We look forward to seeing you on a return visit.
2/10 Terrible
Terry
Business traveller
21 Feb 2024
Disliked: Cleanliness, staff & service, amenities
Staff did a lot of complaining and not a lot of work I had problems with my remote and the internet the lines were terrible people didn't know what was going on I left the property yesterday cuz my key card didn't work for like a good time you guys still owe me $5 deposit because I had no amenities
Terry
Stayed 2 nights in Feb 2024
Response from Hotel Operation Supervisor on 25 Feb 2024
We apologize for your inconveniences, and will forward your issues and concerns to the appropriate departments.
6/10 Okay
Julie
19 Feb 2024
Julie
Stayed 1 night in Feb 2024
Response from Hotel Operation Supervisor on 25 Feb 2024
Thank you for your review. We look forward to seeing you again on a return visit
10/10 Excellent
Michelle, Estill Springs
11 Feb 2024
Michelle
Stayed 4 nights in Feb 2024
Response from Hotel Operation Supervisor on 24 Mar 2024
Thank you for your positive review. We look forward to seeing you on a return visit.
Nice clean hotel. Just wish they didn't charge so much for late check-out
Gina
Stayed 1 night in Feb 2024
Response from Hotel Operation Supervisor on 11 Feb 2024
Thank you for your positive review. We will forward your issues and concerns to the appropriate department, and we will look forward to seeing you on a return visit.
My wife enjoy this hotel because it's easy to park at, easy to go to the casino and close to local concert venues like the Forge & a handful of restaurants.
Charles
Stayed 1 night in Jan 2024
Response from Hotel Operation Supervisor on 10 Feb 2024
Thank you for your positive review. We look forward to seeing you on a return visit.
I love the hotel and the staff are great. I was not happy with the food options and hours for access to restaurants. The people were very kind and attentive.
Alexander
Stayed 1 night in Feb 2024
Response from Hotel Front Desk on 3 Feb 2024
thanks so much for your feedback hope to see you soon...
We had a midnight fire drill. Got down 4 flights before we heard it was a false alarm. So back to the room, but the alarm continued on for 10 more minutes. We had a hard time falling back to sleep. Staff
was unsympathetic. They waved a 17.50. Big deal! We gambled, plus paid over $100 for the room.
Susan
Stayed 1 night in Nov 2023
Response from Hotel Front Desk on 24 Nov 2023
We will forward your issues and concerns to the appropriate departments. thanks.