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Reviews of Staybridge Suites By Holiday Inn Johnson City, an IHG Hotel

3 out of 5
Staybridge Suites By Holiday Inn Johnson City, an IHG Hotel
10 Mark Twain Court, Johnson City, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 166 out of 235 reviews" "
Rating 8 - Good. 37 out of 235 reviews" "
Rating 6 - Okay. 11 out of 235 reviews" "
Rating 4 - Poor. 7 out of 235 reviews" "
Rating 2 - Terrible. 14 out of 235 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carol, Acworth

A/C is great. I like it cold when I sleep. The room was clean. Pool is nice. Breakfast is better than the average hotel’s offering. The bed is comfortable, and the linens are acceptable. TV is large enough. There is a couch that is firm, and our 3 year old granddaughter slept well on it. I don’t like all the smokers at the front door. Can’t really avoid them there.
Stayed 2 nights in May 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent, the only thing I would suggest is an oven or convection microwave in the room.
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean hotel convent to everything
Stayed 2 nights in May 2024

8/10 Good

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean, friendly. And the family had a great time
Stayed 1 night in May 2024

10/10 Excellent

Brian, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located very conveniently close to I-26 and the Mall. Very clean property and comfortable beds!
Stayed 1 night in May 2024

10/10 Excellent

James, South Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing large suite for 3 people and all the luggage
Stayed 5 nights in Mar 2024

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Leslie, Fairfield

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice room! Very friendly staff at check in!
Stayed 1 night in Mar 2024

4/10 Poor

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon checking in we received keys for 3 different rooms that were either not cleaned or already occupied! Terrible! Isn’t this info in their computer?? We finally got a room that was vacant and they upgraded for free. I just hope no one gets a key to our room while we are gone.
Stayed 1 night in Mar 2024

8/10 Good

Carol, Acworth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and common areas were very clean. The breakfast was good, especially compared with other hotel buffets. The pool and workout room were fine. The hotel is non smoking, but it smells of cigarettes. The entrance is the smoking area.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, relaxing and plenty of space and the employees were so nice
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel for job so I spend a lot of time in Holiday inns and Staybridges. So I planned a romantic get away for the night. The hotel was a complete let down.First we checked in at 3 was told come back at 4 room not clean. Go to our room and still not clean. 5:00 finally go to our room. Learn our fridge is missing the components to make ice we are told no ice machines and nothing they can do about it. Get up this morning head down to breakfast (9am) breakfast they say is until 10:30. All the paperplates are gone, they are out of juice, and the hot food displays are empty except the eggs. I am very disappointed in a place ran by Holiday Inn. I have had better service at Days Inn. I asked for a receipt and I got someone else's bill. Angela Garber as the manager you might want to talk with your staff
Stayed 1 night in Feb 2024

4/10 Poor

Justin

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room size was great!
Stayed 2 nights in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved the kitchen and being able to close off the bedroom
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Staff & service
Staff was kinda unprofessional. They had their spouses there they was on their phones and their kids was just running around in the lobby into people and such. Overall it was clean but the beds were terrible!!
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Almost everything about our stay was excellent. The only thing i would complain about is that we had to ask for towels, kleenex, toilet paper and more trash bags. The breakfast was fresh and good. The amentities were excellent including free laundry, which i was pleasantly surprised by! I would absolutely stay here again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Laurie

Stayed 2 nights in Dec 2023

2/10 Terrible

Steven

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Upon arrival in our room it smelled like cigarette smoke. We were given another room of which I found some sort of bug that resembled a bed bug (unsure). We were then given a third room of which we found peeling paint outside of the entrance door and ceiling tiles in the hallway that you could tell had water damage.
Stayed 1 night in Dec 2023

10/10 Excellent

Monazza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it!!!
Everything was amazing. Clean, comfy and free breakfast was yummy too. Highly recommend it.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 2 nights in Dec 2023

4/10 Poor

Elizabeth

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this Staybridge was less than satisfactory. We were required to take our towels to the laundry ourselves instead of the customary cleaning service expected. Our other room, must have had a dog or other animal before our party arrived and animal hair was all over the room and bedding. We moved to another room. All of this for a Holiday Inn was not expected.
Stayed 4 nights in Nov 2023

10/10 Excellent

James, Naples

Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Room and hotel were clean and inviting. Staff was very nice too!
Stayed 1 night in Nov 2023

6/10 Okay

keith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loved the size of the room. Bed was very comfortable. Kitchenette included which was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicolay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were staying only for 2 nights while visiting family. The hotel is very nice. It doesn’t look like it’s falling apart and staff was working hard to keep it clean. Our room was very clean and the beds were super comfortable. Breakfast didn’t seem to have that many options but what was available was good enough for us. I would recommend this hotel and I’d stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
We completely enjoyed this hotel. Everyone was very kind accommodating. We’ve decided that this will be where we stay every time we come up.
Stayed 10 nights in Oct 2023

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was that the beds were not made when I got to the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so high that I had to use a chair to help me get into it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Caireen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and double room were amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious
Stayed 1 night in Oct 2023

10/10 Excellent

Brian, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room in a good location in Johnson City. Very clean, although the previous occupants must have been eating a lot of onions - the room smelled like a whopper!
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice grounds - nice staff
The hotel was very comfortable and the grounds were beautiful. The smell was a little off putting in our room, but we bought some Febreze and it helped a bit. Since they allow pets, I'm assuming that was why. I also noticed a very strong marijuana smell in our hallway, but fortunately not in our room. We loved the two bedroom suite for our family and hope to stay here again when we come back and visit. The breakfast was very good as well and had a nice variety. I loved the free washer and dryers as we had to extend our stay and needed to wash our clothes.
Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a dog that barked constantly in a room next to ours. The hotel should have rooms in a different area of the hotel for guests who have pets. Otherwise the rooms were nice and the staff was helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for long stay, full kitchen, quality mattress. I will stay here when money is not an option or when I have a female guest.
Stayed 4 nights in Oct 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Front desk was welcoming and pleasant. Room was exceptional and clean. And it was pet friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

efosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Antavious

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

10/10 Excellent

Amber, Waxhaw

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Stayed 1 night in Aug 2023

8/10 Good

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great over experience!
Excellent hotel and excellent service. Room was comfortable and spaced well. We would use Staybridge again and would recommend it to others. Only thing I wish is they would have the appetizer/drink deals more than just Monday - Wednesday as I happened to have to leave for a few days due to a work issue and it happened to be mon-Wed. My wife and kids did get to enjoy it though. Overall very good experience!
Stayed 7 nights in Aug 2023

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was great for my family of 6. Three king size beds plus a sofa bed. The kids were thrilled.
Stayed 1 night in Jul 2023

8/10 Good

MILA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
Staybridge is our usual place to stay along our travel route to Georgia. We rented a larger suite on this recent visit. There were 2 adults, 3 children and 2 dogs. The beds were clean and comfortable. We used the pool and enjoyed grilling dinner. Breakfast was adequate (poorly staffed);. However, there was plenty of hot coffee. This is a nice property - Family Friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Johnson City.
Comfortable stay for our 3rd overnight trip at this location. We like the suite layout with kitchen area and seating area for watching tv in the evening. Plenty of outlets for charging devices. Room was clean and quiet, good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

NORA

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was dog friendly. Our large dog travels with us, so to be able to stay somewhere nice with him accompanying us is important. Hotel very clean, relaxing, enjoyed being able to sit on back patio in evening. Would definitely recommend this hotel.
Stayed 2 nights in Jul 2023

2/10 Terrible

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We arrived at the property with a reservation paid advance, and I had to wait an extra 30 minutes before a room could be “ cleaned” after 7:00 pm. we got checked in and their their meat and greet was out of food. 45 minutes after it started so we didn’t get anything but the front desk personnel were eating, we got to the room there was stuff on the floor. The sheets were dirty no paper, pencil desk accoutrements no travel block no information on TV channels when it’s a bathroom and soaps were locked up in a Despenser case, I don’t pay for that kind of service but I paid over $270 a night for this hotel and when I pulled the sheets down to get in the bed they were Sandy we had to sleep on top of the comforter and when we went down to breakfast the next morning the eggs were burned and coffee cold.
Stayed 1 night in Jun 2023