All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Pamela,Thank you for your five-star review! Our team will be thrilled to hear your appreciation for their wonderful service, and we're happy you enjoyed our clean, comfortable accommodations. We hope to see you again soon!
10/10 Excellent
Katherine
Travelled with family and small children, Travelled with group
Convenient check in but was charged for an obscure reason after we left the property.
Katherine
Stayed 1 night in Apr 2024
Response from General Manager on 22 May 2024
Dear Katherine,Thank you for your feedback. We're pleased you found the check-in process convenient but concerned about the unexpected charge. Please contact Expedia so they can investigate the charge since it appears you booked through them. We appreciate your patience and hope to welcome you back to Fairfield Inn & Suites by Marriott Johnson City for a more seamless experience.
Dear Laurel,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our fantastic location was a highlight of your stay, and we hope you took full advantage of the convenience it affords our guests. It was truly a pleasure having you here, and we hope you return soon!
The hotel was clean and convenient However some of the details came up short. Small things like rather than nice mugs and glasses in the room for water and coffee, flimsy paper ones. The free breakfast was low quality and unappetising. If I had been staying in a Motel 6, that is what I would have expected but when one night is almost $200, I expect a little more.
The location is good. We enjoyed the nearby Mad Greek restaurant.
John
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear John,Thank you for your recent feedback regarding your stay with us. It's good to hear our location was convenient. However, we sincerely apologize for amenities that didn't provide the value you expected, and your comments will help us as we continue making improvements. That said, we're glad our attention to cleanliness was satisfactory. Your input is appreciated and we hope for an opportunity to make your next visit a better one.
Dear Eric,Thank you for choosing Fairfield Inn & Suites by Marriott Johnson City! We're thrilled that you enjoyed our aesthetic and atmosphere, and we can't wait to welcome you back in the future for another five-star visit.
Very clean with friendly staff, walking distance to restaurants.
Hollie
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Hollie,Thank you for sharing your experience at Fairfield Inn & Suites by Marriott Johnson City. We're delighted you found our establishment well-kept and our team friendly. It's also wonderful that you appreciated the convenience of our proximity to dining establishments. We are grateful for your review and look forward to welcoming you back for another enjoyable visit.
Dear Drew,Thank you so much for the five stars! We know you have several options to choose from when booking your stay, and we thank you for Fairfield Inn & Suites by Marriott Johnson City. We look forward to welcoming you back for another unforgettable, refreshing stay.
10/10 Excellent
KENNETH
Travelled with partner
20 Apr 2024
The room was clean and comfortable and the hotel was well located. The staff was pleasant and helpful. We enjoyed our stay.
KENNETH
Stayed 2 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Kenneth,Thank you so much for the five-star review. We're so pleased you enjoyed our convenient location and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope we'll see you again soon.
8/10 Good
Chandra
Travelled with family
19 Apr 2024
It was a nice place to stay.
Chandra
Stayed 2 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Chandra, Thank you for taking the time to leave us a review. We at Fairfield Inn & Suites by Marriott Johnson City enjoyed hosting you and look forward to doing so again.
10/10 Excellent
Lillian
Travelled with partner
15 Apr 2024
Friendly staff and very comfortable. We will definitely stay again when we are in the area.
Lillian
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Lillian,Thank you for your kind comments. We are pleased to hear you experienced our warm, friendly staff and enjoyed our comfortable accommodations. We look forward to seeing you again soon at Fairfield Inn & Suites by Marriott Johnson City.
Dear Adam,It was such a pleasure to welcome you to Fairfield Inn & Suites by Marriott Johnson City! We are delighted you had an enjoyable experience. Thank you for your perfect rating, and we hope you return soon!
4/10 Poor
Sean
Travelled with family
7 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were there for a four day stay. 3 bath towels for two people for 4 days. No housekeeping services unless you requested housekeeping 24 hours in advance of needing it. When you requested housekeeping, it was another 24 hours before the room would be serviced. We had to ask for extra towels twice. Very convenient location, clean facilities (except for the fact that you had to empty your own trash in the communal trashcans near the elevator or in the outside bins). Also somehow could not mesh with Expedia so upon arrival had to put a deposit on the room even though it was already paid (as in February) Will be looking for a different place to stay next time.
Sean
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Sean,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our convenient location, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience caused by our current housekeeping policies. Also, we're very sorry for any miscommunications you experienced at check-in. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.
Dear Bobby,Thank you for choosing our hotel. We hope you had a comfortable night's sleep and we appreciate your thoughts on breakfast. Although it was our pleasure to offer you a convenient option in the morning, please know our team is happy to recommend nearby restaurants. We value you as our guest and hope you return to Fairfield Inn & Suites by Marriott Johnson City.
Dear Olivia,Thank you for choosing Fairfield Inn & Suites by Marriott Johnson City and for sharing your lovely, five-star review. Our team truly is one of the best in the business, so we are thrilled you enjoyed our wonderful service. We look forward to welcoming you back for another memorable visit.
Dear Jaime,Thanks so much for your review of Fairfield Inn & Suites by Marriott Johnson City. We're thrilled you enjoyed your stay, including our prime location. We can't wait for your next visit!
Dear Wallace,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience, and we hope you return soon.
Dear Connie,Thank you for your review and for giving us a perfect rating! We take great pride in the high standards of cleanliness we adhere to, so I am pleased that this commitment was reflected in your experience. It was a pleasure having you here, and we hope you return soon!
Very Clean, Quiet, Comfortable, and reasonably priced. What more could you ask for!
Delter
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Delter,Cleanliness and comfort can always be found here and we're so happy this was your experience. Thank you so much for your five-star review and praise for our accommodations. We hope to see you again at Fairfield Inn & Suites by Marriott Johnson City!
Had to request room to be clean immediately. Disappointed in how it was handled.
Louis
Stayed 3 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Louis,Your feedback is appreciated. We are so sorry for our housekeeping shortfalls and for any disappointment with how your concerns were handled. Our team will discuss your remarks and work together to make positive changes. Overall, we hope you had a wonderful trip.
I found that the room was very clean and comfortable. I would stay there again. The breakfast was much better than most I have experienced at other hotels. Kudos to the lady preparing and stocking the breakfast. The breakfast is a great value. I was on the top floor and i heard no noise all night.
John
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear John,We are delighted you enjoyed your time with us at Fairfield Inn & Suites by Marriott Johnson City! Thanks for complimenting our friendly team and comfortable accommodations. Our goal is for each guest to leave completely satisfied, and we are thrilled this was the case for you!
Exceptional is a word we love to hear! We work hard to meet expectations like yours, and we’re thrilled that our clean and comfortable accommodations hit the mark for you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!
This was a convenient hotel stay after visiting the oldest town in the state, nearby Jonesborough. The hotel was next to several dining options. The room was very nice; we’d stay there again.
Verified traveller
Stayed 1 night in Dec 2023
Response from General Manager on 22 Jan 2024
We're so delighted to hear that you had a great time with us overall and that you enjoyed everything, from our prime location to our wonderful accommodations. Thank you so much for the perfect rating and we hope to see you again soon.
Very clean rooms. Great for a quick family overnight stay.
Joy
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Dear Joy, Thank you for choosing Fairfield Inn & Suites by Marriott Johnson City for your family's overnight stay. We're delighted to hear that you found our rooms clean and suitable for your needs. If your travels bring you back to the area, we'd be happy to welcome you again.
10/10 Excellent
Michael
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Last minute placed booked and easy to get in and out. Kickbacks is a decent sports bar next door. Staff friendly and place is clean. Bellhop carts could not be found took a few trips to get our stuff up to second floor.
Michael
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Michael,It was our pleasure to host your last-minute visit, and we trust you slept well in our clean and cozy accommodations. However, we apologize for any inconvenience caused by the lack of a cart upon your arrival. Our front desk staff is always available to assist as our goal is to make your stay as comfortable as possible. We hope you had safe travels home, and please come back to see us again.
The hotel room was clean and smelled fresh. The beds were soft and wonderful. The staff were pleasant and helpful.
Sandra
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Sandra,On behalf of the Fairfield Inn & Suites by Marriott Johnson City team, thank you for staying with us and for your review! We're elated that our friendly staff, comfortable beds, and clean accommodations were all highlights of your visit. We hope to welcome you back the next time you're in Johnson City!
We loved our stay. The young man at the front desk was awesome and very friendly and very helpful. He was even there when we checked out it was just the best customer service.
Takyah
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Takyah,It was such a pleasure to welcome you to Fairfield Inn & Suites by Marriott Johnson City! We are humbled by your compliments to our team members, and we will be sure to share these comments with our staff. Thank you for choosing our hotel, and we hope to welcome you back again soon!
Staff was super friendly! Rooms new and clean.
Breakfast good selection and good.
Terri
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Terri,It was a pleasure to host you at Fairfield Inn & Suites by Marriott Johnson City. We appreciate your positive feedback on our friendly hospitality and clean accommodations! Please join us again next time you're in town.
Hotel was nice and clean. The free breakfast was okay but nothing special. Wished they had more fresh fruit. They only had a few oranges and some very green bananas.
Jessica
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Jessica,Thank you for the outstanding rating of your recent stay at Fairfield Inn & Suites by Marriott Johnson City. We're glad you had an excellent visit with us and enjoyed our clean accommodations. Your comments are important to us, and we'll use them as we continuously work to improve our breakfast selections. Please allow us to host you again in Johnson City.
Dear Craig,Thanks for choosing Fairfield Inn & Suites by Marriott Johnson City! We're glad you enjoyed your stay, and we trust you had a wonderful trip. Should your travels bring you back our way, we'd be happy to serve you again.
Front desk was efficient and pleasant. Hotel was modern. Nice pool and fitness center. Breakfast was a bit better than other hotel chains.
Susan
Stayed 1 night in Oct 2023
Response from General Manager on 14 Oct 2023
Dear Susan,We're glad our front desk team made a great impression on you at Fairfield Inn & Suites by Marriott Johnson City! We are also happy you enjoyed our onsite amenities and modern atmosphere. Happy travels, and we hope to see you again soon!
We had a first floor room facing the parking lot and bar across the parking lot. It was very noisy late into the night. Could also heat our neighbor snoring. Bed wasn't as comfortable as the last time we stayed.
Jeanette
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Jeanette,Thank you so much for your feedback. We're sorry to hear about any noise concerns during your visit, and we understand your frustration. Our team will be sure to keep your comments in mind for the future and make changes where necessary. Please consider joining us again soon.
Will stay here again. Clean and comfortable, breakfast was good. Staff was friendly.
Laurie
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Laurie,We were happy to provide you with clean, comfortable accommodations, and we're glad you felt welcome while you were here. It's also great to know that our tasty breakfast was to your liking. The next time you're in town, please come stay at Fairfield Inn & Suites by Marriott Johnson City again!
Dear Robert, We're thrilled to hear that the check-in process was seamless and our team members were welcoming. Ensuring a smooth start to your stay is always a priority for us. Thank you for choosing our facility, and we hope to see you again soon.
Nice, clean hotel. Room was clean, beds were moderately comfortable. Good place to stay for a nights rest.
Billy
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Billy,Thank you for being a guest at Fairfield Inn & Suites by Marriott Johnson City and for sharing your kind review. We are happy to know you were impressed with our clean, comfortable accommodations and look forward to welcoming you back again soon.
Staff was very nice. Check in was easy. Breakfast was good. The only problem we had was with the refrigerator. Wasn't cold enough.
Diana
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Diana, Thank you so much for taking the time to share your thoughts with us. We're thrilled our hospitable and efficient team left a memorable impression on you, and we appreciate you mentioning our tasty breakfast offerings. Your feedback regarding the refrigerator will be shared with maintenance to ensure everything functions as it should and that any necessary adjustments or repairs are made promptly. It was truly a pleasure having you here, and we hope to see you again in the future for another visit!
Was a great family stay. Staff was amazing an rooms were clean.
April
Stayed 1 night in Sep 2023
Response from General Manager on 6 Sept 2023
Dear April,We're thrilled that you had a great family stay with us. We appreciate your kind words about our amazing staff and well-kept rooms. Providing a positive experience for our guests is important to us, and it's always wonderful to hear when our team has been successful. Thanks for your review, and we hope to welcome you and your family back for another enjoyable stay at Fairfield Inn & Suites by Marriott Johnson City.
I had to fix the loose, toilet seat, so we will not fall off. The TV reception was very glitchy. Crumbs in carpet. No receipt offer for my business stay. I’ve never experienced that. Are use Expedia, and that should not matter, how do we turn in the records to our job?
Curt
Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept 2023
Dear Curt,While we always appreciate guest feedback, we are sorry to see that you had a few disappointments during your visit. We are usually known for our top-notch, spotless accommodations, and we apologize that this was not your experience. Your comments will be shared with the team to ensure our high standards are adhered to. We hope to have another opportunity to welcome you back and impress you further in the future.
Dear Jaron,We are honored to have earned a five-star review. We are glad that you appreciated our convenient location and clean accommodations. It was a pleasure to have you as a guest, and we look forward to welcoming you back.