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"We arrived before the check-in time. The staff was very nice and friendly. He introduced the surrounding sightseeing spots to us and let us know there was a common coffee area that we could take a rest before going out. The lobby was bright and spacious. Gave a very good first impression. We came back at night on first day and the luggages were already in the room. So grateful that they upgraded our room to one with balcony and can see the train station. The bed was very huge and comfy. Bathrobes were well pressed with good quality. Really impressed with all the details of the hotel. There was an onsen in the hotel which we enjoyed a lot. We went to have breakfast in the morning and impressed again by the semi-buffet. There were breakfast set of different style like taiwanese, japanese, rice in seafood soup and eggs breakfast set. All look delicious and we had difficulty choosing which one to have. And there were salad, fruits, cold dishes, bread selection in buffet area. All the staff from front desk to restaurant are polite and courteous. Even the guard at carpark and main entrance would greet you with warm gesture. Thank you for the hospitality. We love this hotel so much and the visit to this hotel truely added a great highlight to this trip in Yilan. Also good value for money."

"clean room, courteous staff, nice hot spring facilities. great buffet"

"Excellent services. All staff is extremely helpful!"

"nA "

"We stayed at the Mu before. The hotel was the same as we remembered it. "

"Hotel was ideal for family, especially with young children as the hotel has activities to keep them occupied & most importantly happy. Excellent service from the check-in counter staff, Jasmine, whom assisted with all our queries. "

"Very clean, luxurious, and provide free Happy Hour and Snack time."

"Clean room, decent breakfast, generous supplies, staff so welcoming & friendly, offered a room upgrade was very heartwarming, for sure will return."

"The staff was very helpful and kind! Our room was clean and fun local snacks. The breakfast was delicious with a variety of options. The shopping, walks around the lake, and food options made this place a must stay in Yilan County!"