6/10 Okay
Glen
18 Dec 2019
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A couple of small things
Your over all properties were beautiful. Nothing to improve on. Your staff are awesome too.
Two things happened that were disappointing.
I went to see a Dr there. He was fantastic and got m issues looked after.I needed some extra pesos to pay him. He could not charge his fee to my room. So I went to the front desk to purchase some pesos but they said they couldn't sell me pesos (very strange) She arranged for a taxi into to town so I could go to a banking machine. It cost 30 pesos return. If you have a resort in the middle of no where you should be able to provide currency exchange.
On my exit your front desk arranged a taxi for me. As we started our journey I said to the taxi "why are we going west when Varadero is to the east. He showed me his dispatch and the front desk had told him to take me to Havana airport. He was awesome and said no problem we will get you there as quick as we can. Great driver. Had I not been paying attention this mistake would have cost me over a $1000 Canadian. Flying out of Havana to Toronto is about 4 times more expensive. I would have lost my paid for flight out of Varadero and had to buy a flight out of Havana.
Two small things but room for improvement
Thanks for the memories
Gle
Glen
Stayed 4 nights in Dec 2019