Dear Davi,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Best Western Premier NYC Gateway. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear Janice, Thank you for your detailed and thoughtful review. We are delighted to hear that you found our staff accommodating and appreciated the efforts of our front desk and housekeeping team. Your patience and understanding regarding the room preparation are greatly appreciated.We're pleased to know that you found your room clean and recently updated, and that our free parking was a valuable amenity for you. We understand the inconvenience of having to get out of the car to open the garage gate and will look into ways to improve this aspect for our guests' convenience while maintaining safety.We acknowledge your comments about the neighborhood and appreciate your understanding of our location's advantages, especially being so close to NYC at a more affordable price.Your feedback is invaluable as it helps us to continuously improve our services. We look forward to welcoming you back on your next visit.

Dear Razvan, Thank you for your feedback. We appreciate your comments regarding our breakfast offerings and understand the importance of a satisfying breakfast to start your day.We are continually looking for ways to improve and will take your feedback into consideration as we review our breakfast options.We hope to have the opportunity to welcome you back in the future.

Thank you so much George for giving us a 5-star review. We look forward to serving you in the future!

Dear Sohodra, Thank you so much for giving us a 5-star review. We look forward to serving you in the future!

Dear Jessica, Thank you for taking the time to give us a positive review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Dear David, Thank you for taking the time to give us a 5-star review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Dear Shayla, Thank you for your positive feedback and for choosing to stay with us. We're delighted to hear that you found our staff friendly and the hotel clean.We apologize for the inconvenience you experienced with the hot water pressure. Our maintenance team will look into this issue to ensure a more comfortable stay for our future guests.We're glad to know that you would stay with us again, and we look forward to welcoming you back. If there is anything we can do to make your next stay even better, please let us know.

Dear Anirban, Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you had a good experience and found our rooms spotless and quiet. We're glad the express bus recommendation made your trip to NYC easy.We appreciate your comments regarding the amenities in the room and will take note of your suggestions for improvement.We look forward to welcoming you back in the future.

Dear Enrique,Thank you for your wonderful feedback! I'm delighted to hear that you enjoyed your stay and found our location convenient for accessing NYC. It's great to know that the public transportation options worked well for you.We're thrilled to hear that you had an excellent experience overall with no complaints. Your positive comments mean a lot to us, and we look forward to welcoming you back on your next visit!

Dear Ronald, Thank you for your feedback. I'm very sorry to hear that you experienced issues with the Wi-Fi connection during your stay. Reliable internet access is important to us, and I apologize for any inconvenience this may have caused.Please be assured that we are looking into this matter to ensure that our Wi-Fi service meets the needs of all our guests. If you decide to stay with us again, please feel free to contact the front desk for immediate assistance with any technical issues.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience.

Dear Arnold, Thank you for your feedback. Your comfort and safety are our top priorities, and I sincerely apologize for the inconveniences you faced.Regarding the water pressure and the size of the bathroom, I assure you that we are looking into these matters to ensure improvements. I apologize for the inconvenience you experienced with the garage door. Our goal is to maintain security, but your safety is paramount. We will review our procedures to prevent such situations in the future and ensure a smoother experience for our guests.I also regret any confusion regarding breakfast. Our breakfast is indeed available à la carte, and I apologize if the advertisement led to any misunderstanding. We will review our marketing materials to ensure accurate information is provided.We hope you will reconsider and give us another opportunity to provide you with a better experience. Please feel free to contact me directly for any further assistance.

Dear Niraj, Thank you for sharing your feedback. I'm pleased to hear that you appreciated the size of your room, its cleanliness, and our excellent staff. However, I'm sorry to learn that our location and the noise levels in your room did not meet your expectations.We understand the importance of a quiet and convenient stay, and we apologize for any inconvenience you experienced. We will certainly take your comments about the noise into consideration to improve our guests' experience.Should your travels bring you back to the area, we hope to welcome you with a more pleasant stay.

Dear Christopher,Thank you for your kind words! I'm delighted to hear that you enjoyed your stay and found our location convenient for traveling into the city. It's great to know that you appreciated the inexpensive bus stop nearby and our complimentary water.Your feedback is important to us, and we're pleased that we could make your visit to New York a pleasant one. We look forward to welcoming you back in the future!

Dear Danjuma, Thank you for taking the time to give us a positive review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Dear Tareik, Thank you so much for giving us a 5-star review. We look forward to serving you in the future!

Dear Brian,Thank you for sharing your feedback! I'm glad to hear that you found the shuttle bus at the Super 8 hotel convenient for traveling to Times Square. We appreciate your comments as they help us understand our guests' experiences and preferences better.Should you have any other feedback or need assistance during your future stays, please don't hesitate to reach out. We look forward to welcoming you back and ensuring a pleasant stay.

Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk staff member made a positive impression on you with their friendliness and attentiveness.At our hotel, we strive to provide exceptional service, and it's rewarding to know that our team member's efforts were noticed and appreciated by our valued guests like yourself.We look forward to welcoming you back for another wonderful stay whenever your travels bring you back to our area.Warm regards,

Dear Fe, Thank you for sharing your positive experience with us! We're thrilled to hear that our front desk staff member made a positive impression on you with their friendliness and attentiveness.At our hotel, we strive to provide exceptional service, and it's rewarding to know that our team member's efforts were noticed and appreciated by our valued guests like yourself.We look forward to welcoming you back for another wonderful stay whenever your travels bring you back to our area.Warm regards,

Dear Noah,Thank you so much for taking the time to give us a review. I'm so happy you enjoyed your stay and look forward to serving you in the future!

Dear Felisha, Thank you for taking the time to give us a 5-star review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Dear Samet, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Dear Andrew, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay.Regarding housekeeping, we offer a full service every three days to maintain a balance between guest comfort and sustainability. However, we also provide a light service daily upon request, which includes refreshing towels, amenities, garbage pick-up, and bedding. We apologize if this information was not communicated clearly during your stay.Regarding communication with our housekeeping staff, while most of them speak Spanish, we ensure that they are instructed to direct guests to call the front desk for any assistance, especially in cases where language may be a barrier. We apologize if this was not conveyed effectively during your stay.We regret to hear that you found your room dark and gloomy. Guest satisfaction is our priority, and we would have been happy to address this concern or assist with room relocation if notified.Regarding breakfast, we strive to be transparent about our offerings, and we will review our communication methods to ensure that all guests are informed upfront.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

Dear Arnold, Thank you for taking the time to give us a review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Dear Robert, Thank you so much for taking the time to give us a 5 star review! I'm so happy you enjoyed your stay and look forward to serving you in the future.

Dear Jesse, Thank you so much for taking the time to give us a 5 star review. I'm so happy you enjoyed your stay and look forward to serving you in the future!

Thank you so much Rina for taking the time to give us a review. I'm so happy you enjoyed your stay and look forward to serving you in the future.

Thank you so much Cristofer for taking the time to give us a 5 star review. I'm so happy you enjoyed your stay and look forward to serving you in the future.

Dear Jean, Thank you so much for taking the time to give us a 5 star review. I'm so happy you enjoyed your stay and look forward to serving you in the future!

Dear Jenny, Thank you for taking the time to post a review of our property. We are happy that enjoyed your time at Best Western Premier NYC Gateway and we are delighted to hear that you found our staff to be very nice. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear Moises, Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Best Western Premier NYC Gateway. Our goal is always to exceed your expectations. We hope to see you soon!

Dear Ruth, Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Best Western Premier NYC Gateway. Our goal is always to exceed your expectations. We hope to see you soon!

Dear Cherita, Thank you for taking the time to give us a 5-star review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Thank you so much Edward for giving us a 5-star review. We look forward to serving you in the future!

Thank you so much Debbie for giving us a 5-star review. We look forward to serving you in the future!

Dear Sarah, Thank you so much for giving us a 5-star review. We look forward to serving you in the future!

Dear Takisha, Thank you for your positive review and for choosing to stay with us. We look forward to welcoming you back on your next visit!

Dear Takisha,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Best Western Premier NYC Gateway. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear Suntharamoorthy,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Best Western Premier NYC Gateway. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Dear Cui, Thank you for choosing to stay at our hotel and for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your stay regarding the condition of the sofa bed in your room.We understand the importance of providing comfortable accommodations for all our guests, especially when traveling with a larger group. We regret that the sofa bed did not meet your expectations and that our attempts to rectify the situation were not satisfactory.Your feedback regarding the sofa bed has been brought to the attention of our maintenance team to ensure that such issues are addressed promptly and effectively. We are committed to improving our services and facilities based on valuable feedback like yours.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Dear Yohana, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed your experience with us.It's fantastic to know that you appreciated the spacious room and enjoyed our pool facilities. We take great pride in providing comfortable and relaxing accommodations for our guests, and we are thrilled that you had a pleasant stay.Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.

Dear Colby, Thank you for choosing to stay at our hotel during your recent trip to NYC and for taking the time to share your feedback with us. We truly appreciate your insights as they help us identify areas where we can improve to enhance our guests' experience.We are delighted to hear that you found the proximity to NYC to be the best aspect of our property. We understand the importance of comfort during your stay, and we sincerely apologize for any inconvenience caused by the bed, pillows, and low shower pressure. Rest assured, we are addressing these issues promptly to ensure that future guests do not encounter similar challenges.Regarding the cleanliness of the shower despite the low water pressure, we have stringent cleaning procedures in place to ensure that all areas of our rooms, including the shower, are thoroughly cleaned and maintained to our high standards.Lastly, we apologize for the discomfort caused by the scratchy towels. Your feedback has been shared with our housekeeping team, and we are taking steps to improve the quality of our towels to provide a more pleasant experience for our guests.We are glad that overall, your stay met your needs for a quick trip to NYC. Your suggestions are very valuable to us, and we are committed to making the necessary improvements to enhance the quality of our guests' experiences.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.