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"No room available for my family and no refund accepted , very bad experience "

"I've been coming to this hotel for the ten latest years as a sales rep, about twice every quarter, for three reasons I keep coming back: the rooms are some of the largest in Oujda, I always take the junior suite which is twice as big as the basic room. Since I started coming, I would have a problem every two or three stays. The breakfast is a catastrophe; I told the director numerous times, but he never listened. This stay, I took a junior suite, and there was nothing in the room: no glasses, no water bottle, no fruits, no soap, nor shampoo. It's usually the case when a lot of things are missing, but this time it was worse than usual. Still didn't talk about the number of pillows, which isn't up to standards...."