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Reviews of Mena Red Sea Palace Hotel

Mena Red Sea Palace Hotel
King Abdul-Aziz Street, Beside the NCB (Main Branch), Jeddah, Makkah

Reviews

6.4
Rating 10 - Excellent. 14 out of 140 reviews" "
Rating 8 - Good. 51 out of 140 reviews" "
Rating 6 - Okay. 39 out of 140 reviews" "
Rating 4 - Poor. 18 out of 140 reviews" "
Rating 2 - Terrible. 18 out of 140 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

huda

Disliked: Cleanliness, property conditions & facilities
One of the weirdest hotel I have ever been to. The decoration and set up is so strange.. the left was covered with unusually strange looking wall paper. No air con in it. We booked. a double room we got stuff for a single occupancy. No toilet paper, no one came to clean my room while I was away. The room condition was so poor. Curtain and blind were broken and to close the curtain I used my hair clips. The wall were mouldy, one of the strange things is the toilet door doesn’t close and this impossible to six as it hitting a wall when closing. The communal area have unusually strange furniture. The bed and the mattress are very taller and you have to jump in it and jump of it as it it might cause an accident. The only good thing is the reception lady who met me on arrival was nice. But the overall experience was not good at all. I was visiting Ed by a couple of friend and relatives and they also said it’s a weird hotel. I don’t understand how Expedia consider this good. I booked this as I trusted Expedia as I always have good experiences but sadly not this time .. cheers
Stayed 2 nights in Aug 2022

8/10 Good

Usama, Las Vegas

Travelled with family
Liked: Cleanliness
Average hotel
Stayed 2 nights in Jul 2022
Response from khalid on 23 Aug 2022
thanks for your comments

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete rip off, extremely expensive, no cafe or restaurant, closed for 1 y for renovation but looks worse than before. Had hole on the ceiling, only the shell of the smoke detector on the ceiling, no cafe or restaurant, shockingly not much available in the area anymore. It is close to the Historical Center but a lot of boards raised signing restaurations ( yet nothing done after 1 y since I visited last ) . So location is not an advantage anymore. Poor customer care, no remote control in the room, the tv wasn’t even set, no brochure or numbers list for contact in the room. If you needed anything, you had to go downstairs. The only thing that change , it smells nice , before you could feel a musky and tobacco smell when you return into your room after few hours AC been off. Bed was nice , but pillows to hard and bulky so the neck was very uncomfortable.
Stayed 2 nights in Mar 2022

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location by the Al-Balad district
Stayed 4 nights in Dec 2021

8/10 Good

Yasser

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Location of hotel is alright. Room position could be better with air condition improve.
Stayed 4 nights in Feb 2020
Response from Osama on 19 Feb 2020
dear value guest .. thank you very much for your time and good rating .. and we will take care of your notice to be more better next time .. hope for you all the best .. thank you

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
If you really have to else choose elsewhere
Room wasn't cleaned for 2 days despite me puting pls make up room signage. Rooms are VERY dark with all lights on as had to do work in toilet with better lighting there. Bfast was so so n Net not too bad. Hotel under new mgmnt still looks dated, if you have another option, try elsewhere
Stayed 4 nights in Dec 2019
Response from osama on 8 Dec 2019
thank you sir for your notice and we are every sorry to hear that problem .. and i will handle this now and will contact you for your feedback .. thank you

8/10 Good

Ishak, kajang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location
Stayed 1 night in Oct 2019
Response from Osama on 19 Oct 2019
thank you sir for your good comment .. thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is good.
Stayed 2 nights in Jun 2019
Response from osama on 17 Jul 2019
thank you sir .. consider our hotel is your second home

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Osama on 26 Mar 2019
thank you sir for your feedback .. and we are working more for improve our service ...

2/10 Terrible

Emad, Kuwait

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
All in all is crab hotel not even 1 star The hotel is old and has bad smell and service is horbble
Stayed 1 night in Feb 2019
Response from osama on 12 Feb 2019
sir if you can please feed us back about your accommodation details .. room number and date .. so we can investigate and check what happened ? your feedback is helping us for improvement our service for future stay .. thank you ...

2/10 Terrible

Badr, Riyadh SA

Disliked: Cleanliness, property conditions & facilities
They refused to consider my real confirmed booking status & said that I needed to pay up for the rooms I already paid for. Their problem was with whatever booking agent was working as mediatory between them & Expedia, & rather then dealing with the issue themselves, they had me make a 75min call to Expedia to work it out. They didn’t even apologize after they accepted my booking.
Stayed 2 nights in Sep 2018

4/10 Poor

M Raihan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Love this hotel. Stay here often. I’m disappointed that breakfast isn’t offered with the room anymore.

8/10 Good

Gomathi Ramanan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Just Catie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Renovated?
I have stayed here a number of times before and do not recall it being an issue. The first room, yes, I had to switch rooms, had a noise that was like a distant smoke detector going off constantly. About drove me crazy. When I went to ask to switch rooms, I was told it was the AC and that was the noise it made. I was offered another room, but was told it would be cold, as it did not have that AC in it. I like a cold room at night, but it was COLD the whole time. I finally opened the windows to warm it up a bit, and my plans to spend quality time in the comfort of my room catching up on work did not bode well.
Stayed 2 nights in Feb 2018

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

Mohammad

Disliked: Cleanliness

6/10 Okay

Mohammed

Disliked: Cleanliness
Below average stay.
Pathetically slow check in, reception was confused about the booking because they couldn't find the same. Was given suite 505, pathetic condition no toiletries, sofas with stains and dust for over ages. One of the bath had it's shower broken. Had to ask for all basic hygiene products. Check out was quick. Luggage locker was the only plus point. Was provided with a late check out on request.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Overrnight stop
Overnight stop between airports

2/10 Terrible

Mahmoud, Turkey

Disliked: Staff & service, property conditions & facilities
Nice Hotel close to the beach
Upon arrival at 4pm, I was told I did not pay for my stay and when I proved it they said BB is not included but Expedia team intervened and solved the problem. The room was for smoking person, when I asked to change the room I was told to wait for one hour. I could not wait and I accepted the room after spraying it with refresher. When checking out at 5am, the employee at reception informed me that I have to pay for my stay when I told him that I have already paid and I have to catch up with my flight he called the security. Then I showed the security that I have paid and I have to go then. This took more than half an hour before I was allowed to go. Very bad

8/10 Good

Naz, Sanford, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping areas, downtown. Restaurents are not very close. Rooms need to be fresh smelling. Apparently we were given a smoking rm for non-smoking rm. Terrible. Our clothes were smelling before we left. Didn't get a chance to take pictures. I would definitely stay there again. Right close to shopping, especially jewelry & clothes.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pleasant staff, but dated facility
Left a lot to be desired, unfortunately. I had high expectations upon checkin, when I was told that I was being upgraded to a "renovated" room. Upon entering the room, however, it smelled musty and dated, and it was small, dark and dingy. The deadbolt on the door was non-existent (all that remained were the screw holes in the frame where it once was located). The curtains could not be opened, as they were falling off the curtain rod, and when I tried to open them, they continued to fall further off the structure. The toilet's pressure was too high, so each time you flushed the toilet, toilet water ended up on the floor. Sadly, it was not a pleasant experience. The staff, however, were helpful, polite, and eager to assist.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Good location and staff friendly
The staff were very good and helpful but the hotel is old it needs renovation and rooms don't have sufficient lights

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of the city
I really like this hotel. I've stayed here three times and always found it very comfortable and the staff very warm and friendly. Room aetvice is great as is breakfast. The rooms are a good size and comfortable and bery clean. The location is great with many interesting shops less than 5 minutes walk away. When back in Jeddah I will certainly stay here again. I haven't used the gym or rooftop swimming pool but it looks great from my room window. Highly recommended.

6/10 Okay

SUNG WAN, Republic of Korea (Seoul)

it's o.k.

6/10 Okay

Z A

10/10 Excellent

Colin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good hotel located on the edge of the old town. A 2 minute stroll into the heart of the traditional Jeddah. Willing staff and good food. A couple of floors already refurbished but no problem at all with those not yet done. Very clean rooms, comfortable beds and the wifi works well.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, absolutely terrible!
Worst hotel I have stayed at in my time visiting Saudi Arabia. Housekeeping staff especially the manager is rude, doesn't know how to communicate and doesn't know that when a customer asks for extra towels, you don't inquire about the number of towels they have used. Your job is to deliver the towels and wish the customer a nice day. Appalled. Will never be staying here again. Avoid this place like the plague.

8/10 Good

Mohammed, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in city center
Good hotel overall

2/10 Terrible

vijendra nath, Delhi,India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old dilapidated hotel not worth the price
Its a very old hotel nothing what is shown in pictures. The upholstery on lobby furniture is faded. The electric sockets in the room and the air conditioner are from another century. 110v types switches sockets that r used in USA. Fridge was dirty. Very patchy renovation here and there to make it look new. Reception staff tries to help but overworked. The so-called waterview is marred by the airconditioning plant and its noise right below the lake facing rooms. I planned to stay longer but moved out the next morning.

6/10 Okay

Ahmed, riyadh

Disliked: Cleanliness, room comfort
not so bad
stay three nights in smooking room although I have asked for non smoking

8/10 Good

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near good shopping
Good hotel. Very pleasant staff with good facilities including a lovely rooftop pool. Very close to some major shopping streets too.

8/10 Good

John, London

Liked: Cleanliness, property conditions & facilities, room comfort
Great for Jeddah "old town" business
I chose Red Sea Palace it for its location - short daily taxi ride to the business I was working with. No complaints about this business hotel and good value for money. Location is by a small lagoon inlet of the Red Sea and pleasant evenings on terrace and a few minutes walk into old town which is vibrant. Taxi stand by front door to anywhere in the city, airport, or beaches that are far north of the city at weekend.

6/10 Okay

Leonard, LA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pleasant stay
The hotel is just fine but you must book one of the new rooms

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice place to stay

4/10 Poor

Dhafer, riyadh

Liked: Cleanliness
Disliked: Staff & service
Room not match with my reservation

10/10 Excellent

Majed, Riyadh

Liked: Cleanliness, staff & service, room comfort
Great but old
No parking lot . Kinda old . Otherwise it's great . Staff is friendly.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable and unprofessional staff
The reviews that I read on this hotel didn't reflect well on my experience. Reception took over 20 minutes to check me in and gave me a terrible room next to elevator even though they had better rooms. When I asked to change my room because they gave me twin beds, they said that I have to pay extra. The gym and spa facilities were excellent though but they are part of separate company.

4/10 Poor

Tariq, RIYADH

Disliked: Staff & service, property conditions & facilities
the reception was a miss in chick-in and chick-out
i will not come back again to this hotel i will not come back again to this hotel

2/10 Terrible

A.J., Groningen

Disliked: Staff & service, property conditions & facilities
Very poor quality
Hotels.com promised breakfast. Upon arrival it turned out not to be included.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Muhammad, Abuja

Disliked: Room comfort
Red Sea Palace Hotel. Really!!
The Hotel is a shadow of its former self. It is old and is fast decaying. The management should do something about this.

6/10 Okay

Rami, Arlington

Liked: Room comfort
Disliked: Property conditions & facilities
Don't trust hotels.com
I booked a sibgle room with private balcony, including free wifi and breakfast. I arrived to the hotel around 8pm after check in i found out my room has no balcony. I went back to the reception desk, the guy said you did not book with private balcony, I showed him the confirmation I received from hotels.com, then he showed me his! His confirmation says a standered room, I called hotel.com 24hr number, the lady kept me waiting for around 5 minutes then she said she was trying to contact the hotel but no one picked up, I asked the guy on the recieption, he called the operator and she said no one called. Anyways the guy was gentle and upgraded my room to private with balcony without extra charges (knowing that i paid the deference on hotels.com)(and the international call costs me almost the difference) Later on the manager came and told me she called him and this is not the first time for hotels.com to do that mistake. Next morning I went to have breakfast, I was chocked because it was not included!!!! I showed my confirmation again and they did the same but I had no time to argue this time because i had a business meeting. I do not trust hotels.com! I was going to book my visit to Los angeles but nope thanks i dont trust you people

6/10 Okay

John, Denver

Liked: Cleanliness, staff & service, room comfort
Great location, needs upgrade
Rooms, particularly bathrooms, would benefit from upgrading. Very clean, excellent service. Location is safe, but a bit gritty. I like that, the old part of Jeddah is walkable, vibrant and true to its rich history.

6/10 Okay

saed

Liked: Cleanliness

8/10 Good

mat, bab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days business trip
Nice with best efforts and budget Location is not bad If driving then park in free parking area to avoid tickets

8/10 Good

Verified traveller

Good value
Good value hotel food ok and plenty of it but at the price hard to beat

6/10 Okay

Verified traveller

Liked: Room comfort
Great value
Good value include breakfast and at less than £90 a night it is hard to find better value

6/10 Okay

Jim, Madison, Wi

Older hotel in downtown area
There was confusion with room assignments, and other disappointments during our stay. Buffet food is very good, but other services not quite as good.