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Reviews of InterContinental Jeddah, an IHG Hotel

5 out of 5
InterContinental Jeddah, an IHG Hotel
Al Hamrah Corniche, Jeddah

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 213 reviews" "
Rating 8 - Good. 59 out of 213 reviews" "
Rating 6 - Okay. 20 out of 213 reviews" "
Rating 4 - Poor. 14 out of 213 reviews" "
Rating 2 - Terrible. 18 out of 213 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and friendly staff
Stayed 6 nights in May 2024
Response from Reservation's Team on 19 May 2024
Thank you so much Mr. Paul for your kind review

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful with excellent service and too of the line breakfast!
Stayed 1 night in Apr 2024
Response from Reservation's Team on 23 Apr 2024
Thank you so much Mr. Sergey for your kind review and looking forward to welcoming you again.

4/10 Poor

HAMDANE

Disliked: Cleanliness, staff & service, property conditions & facilities
Vraiment service est nul je ne comprends pas pourquoi expédia ma recommander
Stayed 1 night in Apr 2024
Response from Reservation's Team on 23 Apr 2024
Dear Mr. Hamdane,Thank you for your message and appreciate to let us know exactly what makes you unhappy in order to communicate with concerned department.

4/10 Poor

HAMDANE

Stayed 2 nights in Apr 2024
Response from Reservation's Team on 19 May 2024
Thank you Mr. Hamdane for your kind review and appreciate to let us know more details which make you unhappy.

6/10 Okay

Gudmundur

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old and not very accomodatong
Stayed 2 nights in Mar 2024
Response from Reservation's Team on 2 Apr 2024
Sorry to hear that and will communicate to concerned team

10/10 Excellent

najeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is excellent place to stay I enjoyed seeing the hi end people like king Khalid son and other with him my wife and I very happy to stay here
Stayed 2 nights in Mar 2024
Response from Reservation's Team on 6 Mar 2024
Thank you for your kind review

2/10 Terrible

Benno, Murphys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservation's Team on 26 Mar 2024
Dear Mr. Benno,Appreciate if you could share with us your experience in order to develop it and share it with concerned team.Thank you

6/10 Okay

FARES

Business traveller
Liked: Staff & service, amenities
Not accepting any VIP perks
Response from Reservation's Team on 15 Feb 2024
Thank you Mr. Fares

6/10 Okay

FARES

Business traveller
Liked: Cleanliness
Staff needs more training as they refused to grant any VIP perks . Also Orbitz need to follow with properties as the classified as VIP for nothing
Response from Reservation's Team on 14 Feb 2024
Thank you so much Mr. Fares for your kind review and looking forward to welcoming you again.

10/10 Excellent

Ehab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservation's Team on 31 Jan 2024
Thank you so much Mr. Ehab for your kind review and looking forward to welcoming you again.

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was great experience at this hotel. The whole stuff well trained and professional.
Stayed 2 nights in Jan 2024
Response from Reservation's Team on 30 Jan 2024
Thank you so much Mr. Khaled for your kind review and looking forward to welcoming you again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Bad Internet and Shower
Internet Wifi is terrible, I can't call someone from WhatsApp or I can't watch something from streaming services. Bathroom was terrible, I don't know which year we are in but there should not be curtains in bathtub. Even bathtub needs to be changed with the shower. These 2 topics were my disappointment. Other than bad things, breakfast was great. People speaks English and very helpful.
Stayed 4 nights in Dec 2023
Response from Reservation's Team on 20 Dec 2023
Thank you for your comment and we are going to share it with our concerned team.

10/10 Excellent

Hiyam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here It was excellent Staff was very helpful
Stayed 7 nights in Nov 2023
Response from Reservation's Team on 14 Nov 2023
Thank you so much Ms. Hiyam and looking forward to welcoming you again.

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservation's Team on 13 Nov 2023
Thank you so much Mr. Mahmoud for your kind feedback.Looking forward to welcoming you again.

8/10 Good

Mueen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, staff was excellent, room was great, however the AC was little noisy, the bath tub was tight and difficult to stand, the water control in shower was not great, water was very hot, could burn if not properly controlled.
Stayed 1 night in Oct 2023
Response from Reservation's Team on 30 Oct 2023
Thank you so much Mr. Mueen for your kind review and we will communicate with concerned team for your point.Looking forward to welcoming you in the nearest future.

8/10 Good

Ahmad

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Reservation's Team on 13 Nov 2023
Thank you so much Mr. Ahmad for your kind feedback and looking forward to welcoming you again.

10/10 Excellent

Naazneen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservation's Team on 15 Oct 2023
Thank you so much Mr. Naazneen and looking forward to welcoming you again at InterContinental Jeddah.

10/10 Excellent

MOHAMMAD

Stayed 1 night in Oct 2023
Response from Reservation's Team on 13 Nov 2023
Thank you so Mr. Mohamed for your kind feedback and looking forward to welcoming you again.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great
Stayed 1 night in Oct 2023
Response from Reservation's Team on 2 Oct 2023
Thank you so much Mr. Ali for your kind response.Looking forward to welcoming you again at InterContinental Jeddah.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from InterContinental Jeddah on 23 Sept 2023
We appreciate you sending us your valuable feedback,We hope to have you stay with us again

8/10 Good

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average experience.
Good hotel for a short stay. Nice staff. Hotel is close to the fountain but to get to another tourist attractions you need extra time.
Stayed 2 nights in Sep 2023
Response from Reservation's Team on 19 Sept 2023
Thank you for your kind reply and looking forward to welcoming you again at InterContinental Jeddah

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. I booked 3 rooms. In one room the wall light sparked out but otherwise a very good stay with polite and attentive staff
Stayed 2 nights in Aug 2023
Response from Reservation's Team on 11 Aug 2023
Thank you so much Mr. Mohammed for your kind review.We will communicate with the concerned team for your point accordingly.

10/10 Excellent

Brandi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The staff is over-the-top hospitable and accommodating. We loved the Saudi coffee as you enter the foyer was a special touch. The pool was lovely. The room was spotless. Would stay here again!!
Stayed 2 nights in Jul 2023
Response from Reservation's Team on 11 Aug 2023
Thank you so much Ms. Brandi for your kind review.Looking forward to welcoming you again.

10/10 Excellent

Didem

Stayed 1 night in Jun 2023
Response from Reservation's Team on 15 Jun 2023
Thank you so much for your kind review

10/10 Excellent

Kamil, Fort Lee

Liked: Cleanliness, staff & service, property conditions & facilities
very good staff, lobby and restaurant. the rooms can be improved more.
Stayed 1 night in Jun 2023
Response from Reservation's Team on 13 Jun 2023
Thank you for your kind review.

8/10 Good

Susan N

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to my meetings
Stayed 1 night in May 2023
Response from Reservation's Team on 17 May 2023
Thank you so much for your kind review.

10/10 Excellent

Naffissa

Stayed 2 nights in Apr 2023
Response from Reservation's Team on 2 May 2023
Thank you so much for your kind review

10/10 Excellent

Naffissa

Stayed 1 night in Apr 2023
Response from Doaa khan on 29 Apr 2023
Thank you for your kind feedback.

4/10 Poor

Mohammed

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
3 start old and not great
I have no idea how this hotel could be 5 start hotel. Everything too old and it fit in the 3 start category
Stayed 2 nights in Apr 2023
Response from Reservations on 16 Apr 2023
Dear Mr. Mohammed,greetings from Intercontinental Jeddah Hotel!Apologize for the inconvenient that happened to you during our stay, we will make sure that, your next staying with us will be much comfortable.Best regards,Reservation Team.

10/10 Excellent

Yaser al

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Reservation's Team on 17 May 2023
Thank you so much for your kind review.

10/10 Excellent

MSAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2023
Response from Reservation's Team on 1 Mar 2023
Thank you for your kind review

10/10 Excellent

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Reservation's Team on 22 Feb 2023
Thank you Mr. Ahmad for your kind review

10/10 Excellent

Stefan Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, big, clean rooms, excellent staff! Very close to restaurants area.
Stayed 4 nights in Jan 2023
Response from Reservation's Team on 28 Jan 2023
Thank you Mr. Razvan for your kind comment.Looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Reservations Department. on 17 Jan 2023
Thankyou for your Feedback.

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom felt confined, like it was an afterthought that was squeezed into a corner, which it was. The plastic shower curtain kept coming towards me and sticking to my body when I showered. The bathtub was small and very narrow. Replace this antiquated set up with a walk in, glass wall shower.
Response from Reservations Department. on 29 Jan 2023
Thankyou for your Feedback.

8/10 Good

Simone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice location
Nice hotel. Nice location. Nice staff
Stayed 2 nights in Nov 2022
Response from Reservation's Team on 16 Nov 2022
Thank you Mr. Simone for your kind review.Looking forward to welcoming you again at InterContinental Jeddah.

10/10 Excellent

Mark

Stayed 1 night in Sep 2022
Response from Reservation's Team on 23 Sept 2022
Thank you for your kind review

2/10 Terrible

Fathi

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I’ve stayed at alot of Intercontinental hotels around the world,and I love the company, but this hotel is very disappointing looks nothing like pictures. It’s really old in person staff some where nice and some where rude.
Stayed 1 night in Sep 2022
Response from Reservation's Team on 18 Sept 2022
Dear Mr. Fathi,Thank you for your review which we are going to communicate it with our team accordingly.Trust that, we will do our best for your next stay and please to call us at reservation department before your arrival in order to make sure that everything in order.Looking forward to welcoming you again in nearest future.

6/10 Okay

Abdullah

Stayed 1 night in Aug 2022
Response from Reservation's Team on 1 Sept 2022
Thank you for your feedback Mr. Abdullah and appreciate to let us know how to make your next stay better than this.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Place is in need of better maintenance and repair
Stayed 6 nights in Jul 2022
Response from Reservations Department. on 31 Jul 2022
Dear Mr. Michael, We are so sorry to hear that, Please note that we will check with the concerned department to fix this issue. Best Regards, Reservations Department.

4/10 Poor

Sagar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old room. Sofa, beds and carpets were smelling. Not a five star hotel experience.
Stayed 1 night in Jul 2022
Response from Reservation's Team on 1 Sept 2022
Thank you for your feedback Mr. Sagar and appreciate to let us know how to make your next stay better than this.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Arian

Stayed 5 nights in May 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

6/10 Okay

Tarek

Business traveller
Disliked: Property conditions & facilities
Hotel rooms are old and service is average. Definitely not worth the price paid.
Stayed 2 nights in Jun 2022
Response from Reservation's Team on 12 Jul 2022
Thank you Mr. Tarek for your review, we are going to communicate with concerned team accordingly. Looking forward to welcoming you again.

2/10 Terrible

Aameer, London

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Leaking ceiling. Weak air conditioning. Peeling bathroom paint. No way to turn off lamps without removing plugs from wall.
Stayed 3 nights in May 2022
Response from Reservation's Team on 12 Jul 2022
Thank you Mr. Aameer for your review, we are going to communicate with concerned team accordingly. Looking forward to welcoming you again.

6/10 Okay

Tharwat

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff where friendly, however the room was stuffy and not properly ventilated and the AC requires maintenance and not giving clean air. Also the position of the AC isn’t convenient. But again staff where excellent especially the concierge team very helpful
Stayed 1 night in Apr 2022
Response from Reservation's Team on 8 May 2022
Dear Mr. Tharwat, Thank you for your review and we are going to communicate it with the concerned team. Looking forward to welcoming you again.

6/10 Okay

Mohamad

Liked: Cleanliness, amenities
Stayed 2 nights in Mar 2022

10/10 Excellent

Andrew

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great location and excelent amenities. Room did feel damp because of the aircon and also pigeon poo all over my balcony so would be good if they could clean it as it looked like it had been their a while.
Stayed 1 night in Mar 2022
Response from Reservation's Team on 22 Mar 2022
Thank you so much for your kind feedback. Looking forward to welcoming you again at InterContinental Jeddah.

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Business trip
Comfortable stay but now not a 5 star hotel. Rooms and corridors need refurbishment. Good location and I felt safe !
Stayed 4 nights in Feb 2022
Response from Reservation's Team on 6 Mar 2022
Thank you Mr. David for your review and of sure will communicate with the concerned team accordingly. Looking forward to welcoming you again. Thank you