Dear Sir, Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our rooms are maintained to the highest standard, so I’m disappointed to read that may have fallen short. Please rest assured that we will do a complete analysis to ensure that all possible faults are fixed. Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Bizton and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you and we hope to serve you once again.. Very Respectfully,