Search Hotels Near James Road Park, Memphis

"Front desk staff (including security and valet) were outstanding. Cleaning staff seemed not as friendly during the free times I saw them. No saying hello, or evening returning the greeting, on the phone, or just not as customer-aware as the front desk staff. Also appreciated that air and heat worked in the room. Only negative regarding the room is the lack of ice dispensers. Overall, a great stay and I will definitely consider this one of my first choices in the future. Great job to the front desk/security/valet staff - I appreciate you all. Finally -- no one was at the front desk when I checked out (approx 02:45) - so I had to leave my keycard on top of the laptop at the front desk. Just a FYI."

"I booked my room for Tuesday through Saturday. When I got to the hotel I had to call out for help because no one was at the desk and there was no bell. I had to show the clerk my reservation email because she didn't have record of my booking. The hotel advertises an indoor pool (which was closed for repair) and breakfast each morning (which wasn't served). After checking in I headed up to my room. The stairwell and hallway floors were disgusting. Trash everywhere and it didn't look like the carpets had been cleaned in a while. When I got to my room I only had two pillows, two towels and no toilet paper. I went back down to the desk and the clerk gave me additional items and toilet paper. After my first night I went out to sightsee. When I returned to the hotel my key card didn't work so I went to the front desk where I was told that I should have checked out that morning. Again I showed my booking confirmation and the issue was corrected. I got up to my room and my belongings were thankfully still in the room. During my stay, housekeeping did not clean my room or replace linens once. I had to swap out dirty towels with the front desk. The only saving grace about my stay was the cost of the booking and the helpful front desk staff I dealt with."