Search Hotels Near James Bay Pocket Park, Orem

"The room was clean and comfortable but that’s the best I can say for this property. My husband is in a wheelchair with only 10% use of his legs. We requested an ADA room for wheelchair users. I was given a key for a room on the fourth floor and told it was a “king accessible room.” After struggling to get him and all our belongings to said room we discovered it was not in any way accessible. There were no support bars anywhere and the toilet and shower were accessed through a very narrow doorway that his wheelchair could not squeeze through. We immediately called the front desk and had to reiterate (because physically seeing a man in a wheelchair didn’t help), that my husband is, in, fact in a wheelchair, and needs a WHEELCHAIR accessible room. After waiting for a room switch and receiving no help to change out rooms, we finally arrived to a suitable room, but discovered the support bars in the shower were already half ripped out of the wall. There was a shower chair that required manual installation, which had my husband been staying there alone he’d never have been able to install! And there was extensive damage to the wall behind the toilet appearing to be water damage. We realized, after using the shower, that this was caused by the shower chair blocking the shower curtain from sealing as a massive pool of water collected and gathered in that spot. I will never stay here again and would highly recommend any disabled travelers to avoid this property! "

"Kind of odd place, asked a lot of questions, like what I am doing there, where I am coming from. Not in a genuine friendly way, more of integration feeling. Took photocopies of ID's and everyone in my party as well. Felt uneasy about it all, but it was a long drive and had nothing to hide. "

"The bed was uncomfortable and there wasn’t a choice for pillow softness levels. The breakfast was fine. The staff were all very pleasant."

"As advertised "

"Room was great. Breakfast was hit and miss though. We waited 1/2 hour for eggs before leaving."

"Room was spotless "

"The room was old and corners and edges were dirty. "

"They accommodated my surprised early check in. Super friendly, clean, good location."

"Everything was great, easy check in, comfortable bed, clean room and delicious breakfast. We also really like the 12:00 check out time"