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Reviews of Residence Inn by Marriott Jacksonville Downtown

3 out of 5
Residence Inn by Marriott Jacksonville Downtown
357 OAK STREET, Jacksonville, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 107 out of 136 reviews" "
Rating 8 - Good. 19 out of 136 reviews" "
Rating 6 - Okay. 5 out of 136 reviews" "
Rating 4 - Poor. 3 out of 136 reviews" "
Rating 2 - Terrible. 2 out of 136 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Front desk was very pleasant and accomidating. Pool was onthe small size and only 2 lounge chairs.
Stayed 1 night in May 2024
Response from Susan on 6 May 2024
Dear Mary Chris, Thank you for staying with us! We are thrilled to hear that you had a great stay! We are sorry our pool is small as we are a Downtown property. We hope to see you again next time you are in the area! Sincerely, Susan HagenGeneral Manager

2/10 Terrible

Scott, Cypress

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room and bathroom. Other people's hair not cleaned from previous stay. Low water pressure and hot water wasnt very hot. Good location if you need to be nearby the hospital on other side of the bridge.
Stayed 2 nights in Apr 2024
Response from Susan on 23 Apr 2024
Dear Scott, Thank you for taking the time to let us know about your experience while staying with us. Your experience with our room cleanliness and water pressure is below our standard and we are sorry you had to experience this. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Susan HagenGeneral Manager Residence Inn Jacksonville Downtown

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very courteous. Nice to have free parking near downtown.
Stayed 1 night in Apr 2024
Response from Susan on 22 Apr 2024
Dear Sean, Thank you for staying with us! We are thrilled to hear that you had a great stay and enjoyed our complimentary parking! Thank you for the kind words regarding our Front Desk Staff! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean room. Stayed here prior to having a medical procedure the next morning and this was very convenient to facilities nearby
Stayed 1 night in Apr 2024
Response from Susan on 15 Apr 2024
Dear Mark, Thank you for staying with us! We are thrilled to hear that you had a nice comfortable stay prior to your medical appointment! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Would absolutely return.
Stayed 1 night in Apr 2024
Response from Susan on 8 Apr 2024
Dear Jean, Thank you for staying with us! We are thrilled to hear that you had a great stay and enjoyed our hotel! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Jennifer, Wanchese

Stayed 1 night in Apr 2024
Response from Susan on 9 Apr 2024
Dear Jennifer, Thank you for staying with us! We are glad to hear that you had a nice stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Amber, Port Wentworth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my family's first time visiting Jacksonville and I had such a wonderful time!
Stayed 2 nights in Apr 2024
Response from Susan on 8 Apr 2024
Dear Amber, Thank you for staying with us! We are thrilled to hear that you had a wonderful time on your first trip to Jacksonville! We hope to see you again should your travels bring you back to Jacksonville! Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Kyle

Business traveller
Liked: Amenities
Great time
Stayed 1 night in Mar 2024
Response from Susan on 4 Apr 2024
Dear Kyle, Thank you for staying with us! We are thrilled to hear that you had a great time! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Nasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susan on 4 Apr 2024
Dear Nasia, Thank you for staying with us! We are thrilled to hear that you had an excellent stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Lashanay

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay will be back
Stayed 1 night in Mar 2024
Response from Aaron S. Operations Supervisor on 17 Mar 2024
Thank you so much! We love to hear good things about our guests' stays and knowing that you were satisfied always makes our day. We look forward to serving you in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Susan on 21 Feb 2024
Dear Mark, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan on 19 Feb 2024
Dear Amber, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, and comfy stay!
Stayed here for one night with friends after a night on the town and was very glad we chose this hotel! Check in staff were very pleasant and helpful. The room was very spacious with the separated kitchen area and living room. The bathroom was huge, beds were very comfy in my opinion and everthing was spotless! If we ever need to stay around downtown Jax again, we would absolutely choose this place again.
Stayed 1 night in Feb 2024
Response from Susan on 5 Feb 2024
Dear Sandra, Thank you for staying with us after a night out on the town! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Susan on 5 Feb 2024
Dear Douglas, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Susan on 5 Feb 2024
Dear Paul, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Derrick L

Stayed 1 night in Jan 2024
Response from Susan on 4 Apr 2024
Dear Derrick, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Alisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Susan on 29 Jan 2024
Dear Alisa, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Susan on 23 Jan 2024
Dear Rodney, Thank you for staying with us and rating us a 10/10! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Susan on 8 Jan 2024
Dear Chris, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time your travels bring you to Jacksonville! Sincerely, Susan HagenGeneral Manager

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Susan on 2 Jan 2024
Dear Jonathan, Thank you for staying with us! We are sorry that we did not meet your expectations. We hope to see you again for another chance. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Kurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan on 26 Dec 2023
Dear Kurel, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Happy Holidays! Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thank you on 18 Dec 2023
Thank you

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel! It had an actual kitchen along with a desk and the shower was huge!
Stayed 1 night in Dec 2023
Response from Susan on 18 Dec 2023
Dear Delbert, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
From the initial check in to the time we left, the stay was fantastic. The staff were extremely friendly and even have dog treats. The location was perfect for an after work outing. The bedding was extremely comfortable and the room layout was very efficient. Having a well equipped dog spot right across the street was a win as well.
Stayed 1 night in Dec 2023
Response from susan on 14 Dec 2023
Dear Sherri, Thank you for staying with us! We are thrilled to hear that you and your dog had a great experience at our hotel and enjoyed our amenities! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Rita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in easy and room is very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Susan on 14 Dec 2023
Dear Rita, Thank you for staying with us! We are thrilled to hear that you had a comfortable stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

kathryn

Stayed 4 nights in Dec 2023
Response from Susan on 2 Jan 2024
Dear kathryn, Thank you for staying with us! We are sorry that you did not enjoy your stay with us. We hope to see you again for another chance. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property has been a good experience. The area is a little rundown around it but overall felt safe. The TV volume was very low and some handles in the bathroom were loose but other than that the kitchen is easy to cook in and the bed is comfortable
Stayed 1 night in Nov 2023
Response from Thank you on 28 Nov 2023
Thank you Samantha. We look forward to you staying again if ever you are in the area again. Happy Holidays

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and attention to detail
Stayed 1 night in Nov 2023
Response from Great Customer Service on 28 Nov 2023
Thank you Jon for choosing us as your home away from home. We look forward to serving you again, if ever you are in the area again.Happy Holidays.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. Rooms are beautiful and large. Very comfortable.
Stayed 2 nights in Nov 2023
Response from Susan Hagen on 13 Nov 2023
Dear Monica, Thank you for staying with us! We are thrilled to hear that you love staying with us and had a comfortable stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Jasmire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front staff was very polite and efficient. The breakfast was very tasty and had a good variety. Also the breakfast staff kept everything full and clean. 1
Stayed 1 night in Nov 2023
Response from Susan Hagen on 6 Nov 2023
Dear Jasmire, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!
Stayed 1 night in Nov 2023
Response from susan hagen on 6 Nov 2023
Dear Ernesto, Thank you for staying with us! We are thrilled to hear that you had an Awesome stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Angelius

Stayed 2 nights in Oct 2023
Response from Ssuan on 30 Oct 2023
Dear Angelius, Thank you for staying with us! We are thrilled to hear that you had a great stay! Thank you! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Etoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Susan Hagen on 23 Oct 2023
Dear Etoya, Thank you for staying with us! Thank you for giving us a perfect score! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Holli

Stayed 1 night in Oct 2023
Response from Yolanda on 17 Oct 2023
Hi Holli,Thank you for the 10 out of 10 rating. We hope you will be visiting us again in the future. YOUR BUSINESS IS TRULY APPRECIATED!

10/10 Excellent

Astara, Deltona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and well-kept. We loved the location.
Stayed 1 night in Oct 2023
Response from Susan Hagen on 16 Oct 2023
Dear Astara, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Lauren

Stayed 1 night in Oct 2023
Response from Susan Hagen on 16 Oct 2023
Dear Lauren, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Yolanda on 8 Sept 2023
Hi James, Thank you so very much for the positive review. We will share this with our team members. YOUR BUSINESS IS MOST SINCERELY APPRECIATED! We hope to see you back with us soon.Kindly,Yolanda

8/10 Good

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and attractive. Dining was inconvenient.
Response from Susan Hagen on 29 Aug 2023
Dear Barbara, Thank you for staying with us! We are delighted to hear that you had a great stay. We are sorry to hear that you did not enjoy the local dining options. Sincerely, Susan Hagen General Manager

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jax visit
Wonderful,convenient,clean. Parking situation could be better
Stayed 2 nights in Aug 2023
Response from Yolanda on 28 Aug 2023
Hi Janice, We are so happy to hear your positive comments about the hotel. Thank you for the feedback regarding parking. It is our hope we see you back again in the near future.YOUR BUSINESS IS TRULY APPRECIATED!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Prefect location, friendly staff, spotless, extremely comfortable
Stayed 1 night in Aug 2023
Response from Yolanda on 21 Aug 2023
Hi Janice,Thank you for the very kind review. I will share this with our team members - they do strive to make our wonderful guests feel at home. We hope to see you back again in the near future.YOUR BUSINESS IS TRULY APPRECIATED!Kindly,Yolanda

10/10 Excellent

Lucas

Stayed 1 night in Aug 2023
Response from Susan Hagen on 29 Aug 2023
Dear Lucas, Thank you for staying with us! We are thrilled to hear that you had a great stay! We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely going back!
Just want to say that I hated the shower. It's half open, so expect a wet floor unless you are super petite and meticulously showering. Parking is a bit skimp though. Other then that, I loved it! Super comfortable, modern and pretty. The bed was so comfortable. The staff were so polite, helpful and awesome. I noticed that they were also on top of issues as they presented. Good breakfast choices that differed for the days I was there. Picturesque area especially at night! Definitely going back.
Stayed 2 nights in Aug 2023
Response from Susan Hagen on 7 Aug 2023
Dear Anonymous, Thank you for staying with us! We are thrilled to hear that you enjoyed your stay! We are sorry about the shower. We hope to see you again next time. Sincerely, Susan HagenGeneral Manager

10/10 Excellent

Kennyetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and very comfortable and the customer service was awesome definitely will return
Stayed 1 night in Jul 2023
Response from Susan Hagen on 31 Jul 2023
Kennyetta, We are thrilled to hear that you had a great stay! Thank you for letting us know! We hope to see you when you return. Sincerely, Susan Hagen General Manager

10/10 Excellent

Denae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property… clean with friendly staff and delicious breakfast
Stayed 1 night in Jul 2023
Response from Yolanda on 27 Jul 2023
Hi Denae,Thank you so very much for the 5 out of 5 score and for your wonderful comments about our staff and breakfast. We do work hard to ensure our guests feel at home. It is our hope we will see you back again soon! YOUR BUSINESS IS MOST SINCERELY APPRECIATED!

10/10 Excellent

President

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean hotel and perfect for our overnight stay. The check in was seamless and very informative. The front desk was very polite and welcoming. The surrounding area is very dated and downtownish but not a deal breaker at all. We were there for a concert and it was very convenient as its a 7 minute drive from the Vystar Arena. Would definitely book again.
Stayed 1 night in Jul 2023
Response from Yolanda on 10 Jul 2023
Thank you so much for the positive feedback about our team - I will share this information with them. Regarding our location - we are considered a downtown hotel. Look for exciting things to be coming to the area in the future. YOUR BUSINESS IS TRULY APPRECIATED!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff was friendly and accommodating. A woman checked me in, she had a short hair cut. She did a wonderful job checking me and was very knowledgeable in answering my questions about Marriott. Overall I enjoyed my stay, the breakfast was very good as well. Everything was clean and brand new. I will be coming back
Stayed 1 night in Jul 2023
Response from Faatimah on 3 Jul 2023
Hi Katrina, I am so happy to hear that you enjoyed your stay with us. I will be sure to share your wonderful review with our breakfast, housekeeping, and front desk staff. Marcia, our front desk agent would be happy to know you were very satisfied with your check in. We are looking forward to hosting your stay on your next visit to Jacksonville. Thank you again for your great feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Faatimah on 26 Jun 2023
Hi Jason,Thank you for your review, our staff and I are very happy to know that you enjoyed your stay with us! Hope to have you back for another great stay!

10/10 Excellent

Jasmire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the security protocols that are in place. The staff was warm friendly and informative. I’ll book with this hotel again.
Stayed 1 night in Jun 2023
Response from Susan Hagen on 21 Jun 2023
Dear Jasmire, We are thrilled to hear that you enjoyed your stay with us! We look forward to seeing you on your next trip to Jacksonville! Susan HagenGeneral Manager

8/10 Good

Sharon R

Liked: Cleanliness, property conditions & facilities
The night desk crew was not that pleasant...
Stayed 3 nights in May 2023
Response from Susan Hagen on 7 Jun 2023
Dear Sharon R, We are sorry to hear that the night desk crew was not pleasant. We strive to create a pleasant environment and we are sorry you did not experience that. We hope that you will give us another chance should your travels bring you back to Jacksonville.

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Susan Hagen on 1 Jun 2023
Thank you for choosing to stay with us during your recent visit to Jacksonville, we are glad to hear that you enjoyed your stay and hope to see you again should your travels bring you back to the area! Regards, Susan HagenGeneral Manager