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Reviews of Motel 6 Jacksonville, FL - Orange Park

2 out of 5
Motel 6 Jacksonville, FL - Orange Park
6107 Youngerman Circle, Jacksonville, FL

Reviews

6.0
Rating 10 - Excellent. 218 out of 1002 reviews" "
Rating 8 - Good. 212 out of 1002 reviews" "
Rating 6 - Okay. 151 out of 1002 reviews" "
Rating 4 - Poor. 125 out of 1002 reviews" "
Rating 2 - Terrible. 296 out of 1002 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Stacy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Waiting for the pool to open!!!we all NEED THAT POOL due to the 90 degree weather here.
Stayed 7 nights in May 2024
Response from LaNisa on 26 May 2024
Thank you for your feedback!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brooke

Stayed 1 night in May 2024
Response from LaNisa on 21 May 2024
Thank you for your feedback!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a Frenchie that goes everywhere with me so I stay here when I am in Jacksonville westside. For their pet policy and friendly staff. Property is constantly being improved. New air conditioners. Pool is being ready for summer. Monisha and lanisha always have a great attitude and make checking in a breeze.
Stayed 1 night in May 2024
Response from LaNisa on 21 May 2024
Thank you for your feedback!

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Office and service staff are both amazing. Always smiling and with a great attitude
Response from LaNisa on 21 May 2024
Thank you for your feedback!

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cold water in bathroom sink. Sink faucet sprayed water all over walls and floor. No microwave even though I paid extra to book room with microwave. Feet were black from grime even though I only took shoes and socks off in room. No stopper in sink. Missing toilet lid. Switches had no effect on lights. Some were always out. Some were always on. Stayed three days and room was never cleaned, trash un emptied. Spoke with general manager morning after the first night. She assured me all would be fixed. That night when I came back to the room NOTHING had been done.
Stayed 3 nights in May 2024
Response from LaNisa on 16 May 2024
Thank you for your feedback!

8/10 Good

Herman

None
Stayed 1 night in May 2024
Response from LaNisa on 17 May 2024
Thank you for you feedback!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from LaNisa on 15 May 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

10/10 Excellent

Stacy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel HAS the BEST STAFF! The GM is thoughtful & kind and MOST IMPORTANTLY ON TOP OF HER GAME! Sgmhe handles her business. And Alley in Housekeeping IS WONDERFUL!!! She TOTALLY LOOKS OUT FOR YOUR AND NEVER FORGETS ANYTHING!!! She IS ONE of HARDEST WORKING women I've ever seen. They are getting the pool to open which I can't wait since its starting to get HOT!
Stayed 7 nights in May 2024
Response from Lanisa on 11 May 2024
Thank you for your feedback!

2/10 Terrible

Abraham

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably one of the worst hotels i've ever stayed at and i've stayed in some bad ones. First off the room was dirty and I mean really, really dirty. I spilled a small amount of water on the floor and went to wipe it up with the towel and it was literally covered in dirt. On top of that, the sheets were also dirty when I got to the room, they had stains all over them. On top of that, there were no lamp shades in the room. They didn't give out blankets. All you got was 2 sheets, 2 pillows. There are no phones in the rooms. My toilet was leaking and they had just thrown towels on the floor to soak it up next to the toilet when I got To the room. All in all, this definitely was the worst hotel I've stayed in. I would not suggest it to anyone unless you absolutely have to. And there's no reason you have to. There's like 6 other hotels around there. If I hadn't already paid for my room in advance, I wouldn't have stayed.
Stayed 4 nights in Apr 2024
Response from Lanisa on 30 Apr 2024
Thank you for your feedback!

6/10 Okay

Eugene

Travelled with family
Disliked: Property conditions & facilities
Roaches
Stayed 1 night in Mar 2024
Response from LaNisa on 6 May 2024
Thank you for feedback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaNisa on 27 Apr 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love ❤️ staying here @ Motel 6 because the staff is AMAZING and im not just saying that. Every single person that works here is SPECIAL in their own way!!! And this hotel is so close to shopping and a grocery store. And the rates you can't beat. So do me a favor and come stay a night.
Stayed 3 nights in Apr 2024
Response from LaNisa on 24 Apr 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LaNisa on 24 Apr 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

4/10 Poor

George

Disliked: Staff & service, amenities, property conditions & facilities
First room had not been prepared with no sheets on bed. 2nd room had floor tiles popping up from water damage
Stayed 1 night in Apr 2024
Response from LaNisa on 20 Apr 2024
The Management and Staff thank you for your Review.We are sorry you did not have a “GREAT” Stay with us as we try to give our guests a “GREAT” Stay every time.Thanks for letting us know about your stay as its thru our Reviews that helps us do better.

2/10 Terrible

Chad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1st room they gave me didn’t have sheets or pillows. So they gave me a different room. That room only had one thin sheet, tv didn’t work, bathroom light didn’t work, my feet were dirtier when I got out shower, roach crawled across floor a few times, shelf was on floor next to bed because it was torn off wall and drug dealers were in parking lot. Worst hotel experience in 19 years of working on the road
Stayed 1 night in Apr 2024
Response from Lanisa on 14 Apr 2024
We apologize for any inconvenience you experienced at our property. We will get with our housekeeping department to ensure this will not happen again.

2/10 Terrible

Stephanie

Stayed 1 night in Apr 2024
Response from LaNisa on 3 May 2024
The Management and Staff thank you for your Review.We are sorry you did not have a “GREAT” Stay with us as we try to give our guests a “GREAT” Stay every time.Thanks for letting us know about your stay as its thru our Reviews that helps us do better.

10/10 Excellent

Stacy

Travelled with family
Liked: Staff & service, amenities
My stay at Motel 6 has been GREAT! Im getting excited because the staff is cleaning the pool . It will be opening soon
Stayed 7 nights in Apr 2024
Response from LaNisa on 11 Apr 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

10/10 Excellent

Stacy

Stayed 3 nights in Mar 2024
Response from LaNisa on 24 Apr 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

6/10 Okay

Sandy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was booked through Expedia. The area, staff and room was convenient. I did have to leave two weeks before my depart date, and unfortunately they do not honor refunds.
Stayed 28 nights in Mar 2024
Response from LaNisa on 2 Apr 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close to a Shopping Center with a Publix, Dollar Tree 🌳, TJ Maxx, etc. That's so convenient and easy 😀. The Management and staff here ARE WONDERFUL!!! Always a pleasure..
Stayed 4 nights in Mar 2024
Response from LaNisa on 29 Mar 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 10pm after making a reservation 20 minutes earlier, we were met with a sign that said, "Sold out. Contact whom you book with for refund if you have reservation. No staff appeared to be at the property. The night bell had no effect. We had to find another place to stay.
Stayed 2 nights in Mar 2024
Response from LaNisa on 22 Mar 2024
Dear Kimberly, We apologies for any inconvenience you may have experience at our property. We could not express enough how sorry we are for your experience. This not a repersentation of Motel 6 Orange park. We ask that you would give us a chance to make this right.

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a ghetto dive motel
Stayed 1 night in Mar 2024
Response from LaNisa on 21 Mar 2024
The Management and Staff thank you for your Review.We are sorry you did not have a “GREAT” Stay with us as we try to give our guests a “GREAT” Stay every time.Thanks for letting us know about your stay as its thru our Reviews that helps us do better

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff here at Motel 6.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Stacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from LaNisa on 21 Mar 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

4/10 Poor

Scherrie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Reserve a room with double beds had only a towel and wash cloth call front desk was told only manager have the key for linen so waited till the next morning called front desk manger was there but she left already waited for linen till noon when the house keepers come in at 9 or 10 there’s no phone in room to call front desk used cellphone
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Scherrie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Walner

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from LaNisa on 21 Mar 2024
The Management and Staff thank you for your Review.We are sorry you did not have a “GREAT” Stay with us as we try to give our guests a “GREAT” Stay every time.Thanks for letting us know about your stay as its thru our Reviews that helps us do better

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
I could not check in
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Sarah,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mac

Disliked: Cleanliness, staff & service
Floors dirty no toilet paper was beign kicked out since 9 am
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Mac,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
👎
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Katie

Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Katie,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Kimberly

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Property is old and has flaws but the price and customer service makes it all worth it! The GM is the best and made sure my stay with my children was safe and made sure our room was close to the office. The housekeeper Angie is so friendly and on her job! Definitely would be my first choice of budget stays!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Kimberly,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Arian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 8 Mar 2024
Hi Arian, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

Stacy

Stayed 1 night in Feb 2024
Response from LaNisa on 21 Mar 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that this hotel is very close to many restaurants and shopping stores like T.J. Maxx.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi StacyThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless people everywhere, people walking around at 4am looking for trouble.....
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi William,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Stacy

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and Friendly staff 👍. Quick with any kind of service needed such as getting new towels and any questions I may have. Thank 😊 You
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi StacyWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is rude and the area is trashed
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Tyler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

Motiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful. Helps no matter what the problem is. Donna is a great manager. And Kandy is a terrific assistant manager
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Motiree,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Robert, DOVER

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got my full refund thankfully. Everything was disgusting. Roaches everywhere, bodily secretions on everything, doors that don't lock, crackheads around.
Stayed 11 nights in Dec 2023
Response from Nancy Y. on 17 Jan 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Kay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is amazing and work with you to make sure you're satisfied.
Response from LaNisa on 21 Mar 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

6/10 Okay

Hannah

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Kay

Stayed 3 nights in Dec 2023

4/10 Poor

Leslie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No no no
I WOULD ADVICE YOU TO STOP OFFERING THIS PLACE ON THE APP THERE WERE DRUG DESLS I HAD TO CHANGE ROOMS 3 times and the room I ended up in was invested by roaches noseems and wasn’t even clean I had people outside my room at all hours of the night I was asked by staff if I had weed and pain pills some guy asked me about crack and finally my next door neighbor was knocking on my door trying to find out if I smoked crack or if he could come in and smoke the drug deals were all the time but Maria was a great front desk person and the security guard was very kind the only two people were very nice
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Rachel, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

2/10 Terrible

Truc Mai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel was the worst motel that I have stayed. There were no trash bags, no bath towels in the room. The refrigerator didn’t work, broken remote control to turn the TV on. The bedsheets were stained, smells. The motel was broke down badly. No living/staying condition. The bathroom was supper dirty, stained, smells horrible. I couldn’t use the bathtub due to hairy and dirty stained on the shower curtain. Do not reserve this motel. There was no Number that I can rate this motel.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Truc, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okay

John

Disliked: Amenities
You get what you pay for..not a great place but I didn't have any bad issues..room was clean and the wifi workec
Stayed 1 night in Dec 2023
Response from LaNisa on 21 Mar 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

2/10 Terrible

Nilton

Disliked: Cleanliness, staff & service, property conditions & facilities
Me diero. 2 veces cuartos que estavan ocupado por otras personas. Ariesgando mi persona
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Nilton, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6