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The beach is wonderful and the hotel is right on the beach! The hotel is a little old but all the essentials are there . The patio door is maybe in need of being fixed
Craig
Stayed 1 night in May 2024
Response from Four Points by Sheraton on 28 May 2024
Thank you for taking the time to write your review. We look forward to seeing you in the future. We will do our best to meet your expectations on your next stay.
Very convenient, friendly staff, clean and i feel very safe here. Would highly recommend for a relaxing time at the beach. My family and i love this place!!
Sharon
Stayed 4 nights in May 2024
Response from Hotel Management on 25 May 2024
Dear Sharon,Thank you for sharing your experience! We are delighted to know that our beachfront location and convenient access to local attractions enhanced your stay. It's wonderful to hear that you enjoyed the balcony rooms and the beautiful views they offer. We hope to have the pleasure of welcoming you back soon for another great stay at Four Points by Sheraton Jacksonville Beach.Best Regards,Anthony SmetanaDirector of Room Operations
10/10 Excellent
mildre
23 May 2024
mildre
Stayed 4 nights in May 2024
Response from Four Points by Sheraton on 26 May 2024
Response from Four Points by Sheraton on 13 May 2024
We appreciate your feedback. Thank you.
4/10 Poor
TONI
Travelled with partner
11 May 2024
Disliked: Property conditions & facilities
The view was the only thing I was truly happy with. When you first walk in, a wave of strong men’s cologne slaps you in the face and permeates the entire lobby. The room itself was a nice size for a Jr. Suite but the state of the furniture was pretty worn and multiple places were not cleaned well - sticky tables and a spill stain on the white bed. Paint was missing on the walls and there was odd piece of random tape above the bed. Disappointing for the price.
TONI
Stayed 1 night in May 2024
Response from Four Points by Sheraton on 12 May 2024
Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.
Dear Jane, Thank you for staying at Four Points by Sheraton Jacksonville Beach and for your excellent feedback. We are pleased we exceeded your expectations and that you were impressed with our beautiful hotel and amazing locations. We appreciate your business and look forward to welcoming you back in the future for another enjoyable stay.Best RegardsOfelia Bush,General Manager
Everything was clean, staff very helpful and the rooms all had a great beach view and balcony.
Joseph
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Joseph, Thank you for the wonderful review of Four Points by Sheraton Jacksonville Beach. It is always gratifying to receive praise for exceeding expectations, so we are delighted to hear how much you loved everything about your stay with us. We appreciate your generous compliments about our courteous team, rejuvenating accommodations, and well-maintained property. It was a pleasure having you, and we hope to see you again on your next visit to the area.Best RegardsOfelia Bush,General Manager
8/10 Good
Kerry-Ann
15 Apr 2024
Liked: Cleanliness, staff & service
None
Kerry-Ann
Stayed 2 nights in Apr 2024
Response from Four Points by Sheraton on 25 Apr 2024
Upon check in we experienced a nightmare. With the help of the manager she was able to fix everything and it turned out to be a wonderful family vacation for my family of 5.
Anastasia
Stayed 3 nights in Apr 2024
Response from Four Points by Sheraton on 8 Apr 2024
Sorry for your experience upon check in. We look forward to giving a better experience in the future.
The nicest staff I have ever encountered. They welcomed me and my dog like family, and continued to make us feel that way our entire stay. Perfect beach access, and a super clean property. Looking forward to our next visit there.
Kara
Stayed 3 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Kara, Thank you for choosing Four Points by Sheraton Jacksonville Beach and sharing your experience. We are glad you liked our well-maintained hotel and that our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It is always a joy to see our guests are excited about returning; we look forward to it!Best RegardsOfelia BushGeneral Manager
The hotel was clean and comfortable, the location was absolutely outstanding. I will definitely come back to stay if ever in the Jacksonville area again.
Susan
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Susan, We are grateful for your review of Four Points by Sheraton Jacksonville Beachfront. Your kind words regarding our well-maintained accommodations as well as our beachfront location are much appreciated. Exceeding guest expectations is our primary focus, and your feedback affirms our dedication to delivering an outstanding experience. It was a pleasure hosting you, and we look forward to welcoming you back soon for another great stay. Best Regards, Ofelia Bush, General Manager
The property was dated but very clean. The staff was very kind and helpful. We were there for a family emergency so we did not spend much time there. The location I imagine would be ideal for tourists.
Jean
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Jean, Thank you for sharing your feedback regarding your recent stay at Four Points by Sheraton Jacksonville Beach. We are delighted to know that you enjoyed our convenient beachfront location and impeccable service. However, we sincerely apologize for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. Your patience and understanding are deeply valued, and we look forward to welcoming you back for a flawless visit.Best RegardsOfelia Bush,General Manager
So great, wonderful view and sunrise - the room had a separate sitting room which allowed for a second door to close to protect noise from the hall. My dog was happy too!
Liz at the bar helped me get a healthy salmon dinner and salad to keep to my diet! Easy access to the beach and there was a Saturday market next door. Great all around!
Verified traveller
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on 25 Jan 2024
We appreciate the review and thank you for staying with us.
Absolutely loved our stay. It was very beautiful. Easy to get to and the staff was very friendly. Loved the balcony!
Allen
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on 25 Jan 2024
We appreciate the review and thank you for staying with us.
8/10 Good
Julissa
Travelled with partner
21 Jan 2024
Liked: Staff & service, amenities
We loved the ocean view enjoyed every moment of it. What we didn’t like was how the city decided to wake everyone up early morning doing construction work. And I don’t know if the hotel is understaff but I requested for breakfast to be brought to our room and it showed up late.
Julissa
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton on 22 Jan 2024
Thank you for taking the time to write the review and we look forward to better serving you in the future.
This a very nice hotel and the staff is outstanding. The pillows are awful (making sleep almost impossible). They are way too thin and worn out. The breakfast "buffet" staff is wonderful but the "buffet" is way overpriced and is offered as a complimentary perk at most hotels in this chain's lower tier properties. I realize this is a beach destination but the price is too high for what you get. I expected much more.
James
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton on 22 Jan 2024
Sorry for your experience and we look forward to giving a better experience in the future.
Had been a while since we stayed here, but it was just as good as always.
Great beach view from the balcony, great service and check-in and everything was clean.
Verified traveller
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on 11 Jan 2024
We appreciate the review and thank you for staying with us.
Service was great, and everyone was very friendly. Beds were comfortable, and location was great. Rooms could use a little updating as the carpets and furniture appeared old and dirty.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton on 25 Dec 2023
Thank you for taking the time to write your review. We look forward to seeing you in the future. We will do our best to meet your expectations on your next stay.
Stayed for 5 days and enjoyed very much. Super friendly staff
and very helpful. Lovely facility. Will come back. This is not a
complaint , but a suggestion. The room I requested was a ADA room. Got it but found it
to be lacking in disability easy access. The Bed is WAY to high. no chair in room to sit and do shoes. Bathtub not
wheel in shower. Hall to narrow to manuver wheelchair into bathroom.
Again, enjoyed stay but feel it was a misrepresentation of ADA specifications.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton on 25 Dec 2023
Thank you for the review and we will do our best to meet your expectations next stay.
Not our 1st stay here and won't be our last. We like this hotel and book it whenever we are driving through the state,dropping our son off at college or for a family vacation. I have no complaints, front staff is always friendly, hotel is clean, and quiet.
Jaclyn
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton on 5 Dec 2023
Thank you for staying with us and we look forward to seeing you again soon.