Outdoor pool, pool loungers

Reviews of Snow King Resort Hotel & Luxury Residences

4.5 out of 5
Snow King Resort Hotel & Luxury Residences
400 E Snow King Ave, Jackson, WY

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1009 reviews" "
Rating 8 - Good. 286 out of 1009 reviews" "
Rating 6 - Okay. 135 out of 1009 reviews" "
Rating 4 - Poor. 83 out of 1009 reviews" "
Rating 2 - Terrible. 50 out of 1009 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Abinash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, updated, and quiet. The spa experience was the best I ever had. Only complaint was that the hot tub jet streams need to be repaired.
Stayed 7 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Beautiful
Stayed 2 nights in May 2024
Response from General Manager on 24 May 2024
Lisa, We’re glad you found Snow King Resort beautiful! Your enjoyment of our surroundings means a lot to us. We hope to welcome you back for more wonderful moments amidst our scenic views.

10/10 Excellent

Cathy

Liked: Cleanliness
The bed was very comfortable!
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Cathy, We're thrilled you found our beds to be very comfortable! Ensuring a restful night's sleep is paramount to us, and we're delighted you had such a cozy experience. Your comfort is our priority, and we're glad we could provide you with a restful retreat.

6/10 Okay

Allison

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property was pretty with great amenities. The bar/Longue was great except for the service was horrible and the food was terrible. The coffee setup was great and much appreciated, but given the price of this resort with required resort fee, I expected better.
Stayed 2 nights in May 2024
Response from General Manager on 23 May 2024
Allison, We're delighted to hear you enjoyed the beauty of our property and the great amenities we offer. While we're thrilled you appreciated our coffee setup, we're disappointed to learn about your experience with our bar/lounge service and food. Rest assured, we'll address this with our team to ensure we meet the high standards we set for ourselves. Your feedback is invaluable in our quest to continuously improve.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk in until you walk out to leave you are treated like family. Excellent location with convenience to everything. Breakfast buffet is to die for in every way. Would highly recommend this resort to any and everyone.
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Melanie, From the moment you walk through our doors, you become part of our Snow King family, and we're thrilled to hear you felt that warmth throughout your stay. It's wonderful to know you found our location convenient and enjoyed our breakfast buffet. Thank you for recommending us—we can't wait to welcome you back for another memorable stay!

8/10 Good

Elizabeth

Travelled with partner
Liked: Staff & service, amenities
The hotel is nice but needs updates here and there… Overall a very good experience. My only criticism is that they should really have a detailed report of the stay (receipt at checkout). They need to add specific description of amenities ordered so there is no confusion with the bill at checkout like other hotels… We met Madison who was very helpful and nice at the front desk. We also had the pleasure of meeting another front desk worker, his name was Robert, excellent customer service skills… everyone else could learn a thing or two from him… sadly I heard that he got another job…SK lost a great employee. I would recommend this hotel.
Stayed 7 nights in May 2024
Response from General Manager on 17 May 2024
Thank you for your feedback, Elizabeth. We appreciate your suggestions for updates and improving our checkout process. Madison and Robert are indeed exceptional team members, and we're thrilled to hear they made a positive impression. We're committed to maintaining excellent customer service standards across our staff. We look forward to your next visit and hope to exceed your expectations.

10/10 Excellent

Tina, Heiskell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice but everything was closed when I was there, the place was clean and the rooms were comfortable. Would for sure stay again.
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Thank you for your positive review, Tina. We're glad you found the property clean and the rooms comfortable during your stay. We apologize for any inconvenience caused by the closure of amenities and hope you'll have the chance to experience them during your next visit. We look forward to welcoming you back to Snow King Resort.

6/10 Okay

Nafija

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Thank you for taking the time to share your experience, Nafija. If there's anything specific you'd like us to address, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel never told us that when we arrived; the mountain sports would end the very next day!
Stayed 5 nights in Mar 2024
Response from General Manager on 14 May 2024
Thank you for your feedback, Cristina. We understand your concern regarding the timing of mountain sports activities. We'll take note of this to ensure better communication with our guests in the future. We're glad you found the rest of your stay enjoyable, and we hope to welcome you back for another adventure soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a couple of nights while in Jackson. We did have an issue while checking in. The manager took care of it and got us the room we booked promptly. The room was clean and beds comfortable. While eating at the restaurant we saw a coyote and some mule deer. The resort is very close to Grand Teton National Park, as well as a 2 hour drive from Yellowstone.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Susan, we're thrilled to hear that you had a fantastic stay with us! Our team works hard to ensure every guest has a comfortable and memorable experience. It's great to know that you appreciated the prompt resolution of any issues during check-in. We're delighted you got to witness the local wildlife and explore the natural beauty of the area. Thank you for choosing Snow King Resort, and we can't wait to host you again for more unforgettable moments.

10/10 Excellent

julie

Stayed 2 nights in Jan 2024

10/10 Excellent

Caleb

Stayed 1 night in Mar 2024
Response from General Manager on 23 May 2024
Celab, Thank you for your kind words! We're thrilled you had a fantastic experience during your stay with us. We can't wait to welcome you back to Snow King Resort!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 16 Apr 2024
Karl, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

6/10 Okay

Sheri, Silverthorne

Travelled with group
This hotel had so much promise, but was just ok. It was expensive and the photos on their website made it look great - in reality, it's pretty tired, not kept up well, and the staff and service are not great. The location is only good if you plan to ski the hill that's right there - the trek to Jackson Hole is very long on a slow bus. The walk to town is over unkept icy sidewalks - we're talking REALLY icy and dangerous. Part of the reason to choose this hotel was the on-site restaurant (really marginal and they add a huge forced gratuity so the staff really doesn't care to provide service). The other was the spa/pool area - it was hard to locate towels, some of the equipment had signs it was broken, and it generally was marginal. I hate to be negative but given the price ($400/night) I expected so much more. Yah, it was ski season but just barely. I would say choose just about anywhere else unless you get a smoking deal, because it doesn't live up to the luxury price.
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for sharing your feedback, Sheri. We appreciate your honest review and regret to hear that your experience did not meet your expectations. We take your comments seriously and will address them with our team to ensure improvements are made, particularly regarding the upkeep of our facilities and the quality of service provided. We apologize for any inconvenience caused and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Kristen, stanwood

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, great service. Great location
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Kristen, thank you for your positive review. We're thrilled to hear that you enjoyed our friendly service and found our location great. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Maddison at the front desk was absolutely amazing as was Bruno in the dining room. These two made our whole trip! The hotel is beautiful and clean. We happened to come in at the very end of the season, everyone treated us like we were there during the height of the season. Caring and friendly. Coming so late could have been a disaster but I’m so glad we decided to come! Thanks! We will see you again soon!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Aaron, thank you for your glowing review. We're delighted that Maddison and Bruno made your trip memorable and that you found our hotel beautiful and clean. We truly appreciate your kind words and look forward to your next visit.

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Patrick, thank you for choosing us for your stay. We're pleased to hear that overall, you had a good experience. If there are any areas we can improve upon, please let us know.

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff located in a perfect place.
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Mark, thank you for your kind words. We're thrilled to hear that you found our staff friendly and our location perfect. We hope to see you again soon for another great stay.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice. The resort is beautiful, hope to stay there again!
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
We're thrilled to hear you had a wonderful experience with us, Maria! Our front desk team takes pride in providing excellent service, and we're glad to hear they made your stay enjoyable. We look forward to welcoming you back to our beautiful resort in the future for another fantastic experience!

6/10 Okay

Peggy

Travelled with family
Liked: Cleanliness
No cleaning services while we were there, though items we needed were available at the front desk. Room was pretty small. When we asked questions about skiing to several staff members, we were referred to the Internet.
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
We appreciate your feedback, Peggy, and we'll address your concerns with our housekeeping team to ensure better service in the future. Additionally, we'll work on providing more personalized assistance regarding inquiries. Thank you for bringing this to our attention, and we're committed to improving your experience during your next stay at Snow King Resort!

10/10 Excellent

Nicholas, Ranchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and great helpful staff. Parking could be better, not much options for food nearby.
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Nicholas, We're delighted to hear that you found your stay with us to be quiet, clean, and supported by our helpful staff. Regarding parking, we're actively exploring ways to enhance convenience for our guests. While our location offers a serene mountain setting, we're continuously working to expand dining options for your convenience. Thank you for sharing your feedback, and we look forward to welcoming you back for another adventure soon!

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Good value for the money compared to other Jackson hotels.
Stayed 6 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Beth, We're thrilled to hear that you enjoyed your stay with us and found great value in your experience at Snow King Resort! Providing exceptional value for our guests is a top priority for us, and we're delighted that you found our offerings competitive compared to other accommodations in Jackson. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay in the future!

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Convenient
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Maria, We're glad to hear that you found our hotel to be a convenient choice for your stay. Providing a comfortable and convenient experience for our guests is always our aim here at Snow King Resort. We hope to welcome you back for another adventure in the future!

2/10 Terrible

Jami

Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Jami, we're disappointed to see that your experience fell short of expectations. We would appreciate further details to address any concerns you may have had during your stay. Your feedback is valuable to us as we strive to improve our guest experience.

10/10 Excellent

Sheila

Stayed 5 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Sheila, thank you for your positive feedback. We're glad you enjoyed your stay with us and hope to welcome you back soon.

2/10 Terrible

Jon

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Horrific front desk service, then checked us into a dirty room, no apology or consideration. Made us wait for it to be cleaned at 8:00 at night with no staff at the hotel. After a half hour, we checked with the front desk and she THEN put us into a different room, while all our gear was on the opposite side of the building!
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Jon, We sincerely regret the inconvenience you experienced upon arrival. Rest assured, we take your feedback seriously and will address these issues with our team to ensure they don't happen again. Your comfort and satisfaction are our top priorities, and we appreciate your patience as we worked to rectify the situation. We hope you were able to enjoy the rest of your stay with us despite the initial setback.

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you, Yajaira, for your kind feedback! We're delighted that you enjoyed your stay with us. We hope to see you again soon at Snow King Resort!

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The snowstorm prevented adequate parking in the lot. I parked on snow king ave. and got a ticket even though a police officer told me it was ok to park there. I also left a plastic bag with a brand new swimming suit from target in the restaurant or in my room. I called and a bell hop said nothing was at the desk and to try housekeeping. Please let me know if something has been turned in. It is brand new black and white with tags.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Cheryl, We appreciate your understanding regarding the parking challenges and misplaced items. We're actively working to locate your missing swimming suit and will keep you updated on any developments. Your feedback helps us improve our services, and we're committed to addressing these issues promptly. Rest assured, we're dedicated to ensuring your comfort and satisfaction throughout your stay with us.

2/10 Terrible

galit

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I was told room is waiting for inspection prior to my check in. When I got into the shower I noticed Towels were soiled ‼️‼️ This was so disgusting .
Response from Hotel Manager on 6 Mar 2024
Galit, We appreciate you sharing your experience with us. Ensuring the cleanliness and comfort of our guests' accommodations is a top priority, and we apologize for any inconvenience caused by the oversight with the towels. Rest assured, we'll address this issue promptly to prevent any recurrence in the future. Your feedback is invaluable to us, and we're committed to providing you with a memorable and enjoyable stay on your next visit. Thank you for bringing this to our attention, and we look forward to welcoming you back for a seamless experience.

10/10 Excellent

Michael, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for ski in and out. Desk service guy was awesome. Fire and hot chocolate was great. Room view and bed were great!
Stayed 4 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Michael, We're thrilled to hear you enjoyed our prime location for ski-in and ski-out adventures at Snow King Resort! Our team takes pride in providing exceptional service, and it's wonderful to hear that the desk service guy made a positive impression on your stay. Nothing beats cozying up by the fire with a delicious hot chocolate after a day of exploring the mountains. We're delighted you loved the room view and bed, and we can't wait to welcome you back for more unforgettable experiences in Jackson, WY!

6/10 Okay

Jacob

Travelled with family
Disliked: Cleanliness
Overall staying at the resort was convenient for skiing on mountain. The resort itself was very fun with the skiing, coaster, and tubing. The room we were in had red/orange stains on the window curtain and the bathroom fan didn't function well. Hair driers are listed on the amenities for the rooms, we had to ask for one, and waited about an hour to receive one.
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Jacob, We're thrilled to hear that you enjoyed the convenience of staying at our resort for your skiing adventures and that you had fun experiencing the skiing, coaster, and tubing activities! Your feedback regarding the room conditions is valuable to us, and we'll address these matters promptly to ensure a more seamless experience for our future guests. Rest assured, we're always working to maintain high standards of cleanliness and comfort throughout our resort. We appreciate your understanding and hope to welcome you back for another memorable stay in the heart of the mountains soon!

10/10 Excellent

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the place was awesome to stay at for a new experience in Jackson, WY.
Stayed 3 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Douglas, We're thrilled you had a fantastic time experiencing Jackson, WY at Snow King Resort! Our staff takes great pride in providing exceptional service, and we're delighted to hear they made your stay memorable. Thank you for choosing us for your adventure in the mountains. We hope to welcome you back soon for more unforgettable experiences in the heart of the West!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, thanks!
Stayed 4 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Eric, We're delighted to hear that you had a great stay at Snow King Resort! It's wonderful to know that you enjoyed your time with us and that we could contribute to making your experience memorable We look forward to welcoming you back for another adventure!

10/10 Excellent

George, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on 26 Feb 2024
George, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

4/10 Poor

kian

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Didn’t give us a king bed despite the fact that a upgrade was promised, we arrived on Wednesday night and property had plenty of vacancy
Stayed 4 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Kian, We're glad you chose to stay with us for your holiday week getaway. While we strive to accommodate all upgrade requests, we regret any inconvenience regarding your room preference. Your valuable feedback assists us in enhancing our services for future guests. Nevertheless, we trust you had a wonderful stay and had the opportunity to immerse yourself in the charm of our mountain retreat, surrounded by the untamed beauty of Jackson Hole.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really great and staff was super helpful and friendly. I would definitely recommend and stay there again. It’s so close to the snow king mountain and downtown. Rooms were comfy and clean. Great value ama amenities
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Michelle, We're delighted to hear that you had a fantastic experience at Snow King Resort! Our team is dedicated to providing helpful and friendly service, ensuring your stay is comfortable and enjoyable. It's wonderful to know that you found the property great, and our proximity to Snow King Mountain and downtown added to your overall experience. Clean and comfy rooms, coupled with great value and amenities, are what we strive to offer. Thank you for the recommendation, and we look forward to welcoming you back for another adventure in the heart of the American West!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local resident - Very Impressed
I am a 30-year local and this was the first time I have stayed as a guest. I was so impressed by the customer-service and the facility improvements ownership has made are top-notch. Small touches such as "grab and go" hot burritos, friendly servers and front-desk staff were as good as the local 5-star resorts. Fantastic in-town location and excellent for families with small kids who want to introduce their young ones to skiing for the first time without the cost and crowds of a large resort. The spa is super as well.
Stayed 5 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Mary, We're thrilled to hear about your positive experience during your stay with us! As a long-time local, your endorsement means a lot to us. We're delighted that you appreciated the improvements we've made and enjoyed our top-notch customer service. Our "grab and go" hot burritos and friendly staff are just some of the small touches we provide to ensure our guests feel at home. It's fantastic to know that our in-town location and family-friendly amenities, like introducing young ones to skiing, met your expectations. We're glad you found our spa to be super as well!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful! Beautiful property and lots of fun things for the kids to do!
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Karla, Thank you for your kind words about our staff and property! We're thrilled to hear that the kids had plenty of fun activities to enjoy during your stay. From our outdoor adventures to our cozy accommodations, we strive to provide an unforgettable experience for guests of all ages.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, nice location
Stayed 1 night in Jan 2024
Response from General Manager on 7 Feb 2024
Maria, We're delighted to hear you enjoyed your stay with us at Snow King Resort! Our prime location nestled in the heart of Jackson Hole offers the perfect base for exploring the rugged beauty of the surrounding area. Whether you're hitting the slopes, hiking the trails, or simply soaking in the stunning mountain views, we're here to ensure your experience is nothing short of extraordinary. We look forward to welcoming you back for more adventures in the wilds of the American West!

10/10 Excellent

Orestes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Orestes , We're over the moon that you enjoyed your time at Snow King Resort! Our location is indeed something special, offering the perfect blend of convenience and natural beauty. Whether you're here to ski, hike, or simply relax, our warm and welcoming atmosphere ensures that every moment is memorable. We can't wait to have you back for another unforgettable adventure in the heart of Jackson Hole!

10/10 Excellent

Steven

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff! Answer any questions you have with a smile on their face! Awesome ski resort! Affordable and has all equipment needed right at the hotel. Will for sure be coming back!
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Steven, We're delighted you found our staff at Snow King Resort to be extremely friendly and helpful, always ready with a smile! It's fantastic to hear you enjoyed the ski resort, and we're thrilled you found the convenience of having all the necessary equipment right at the hotel. We look forward to welcoming you back for more memorable experiences in the future!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Ricardo, we're thrilled to hear you loved your experience with us here at Snow King Resort! With our charm and adventurous spirit, we strive to provide an unforgettable stay that embodies the essence of the American West. Whether it's exploring the wilderness or enjoying the laid-back mountain vibes, we're here to make every moment memorable. We look forward to welcoming you back for more adventures in the future!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxing stay
Great resort, has evening you need onsite. Staff was incredibly friendly and helpful. Easy access to downtown and all the bars and restaurants
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Feb 2024
Keith, We're thrilled to hear you had a perfect and relaxing stay with us at Snow King Resort! Our friendly staff strives to provide everything you need for a memorable experience, and we're delighted you enjoyed our convenient location near downtown Jackson Hole. Looking forward to welcoming you back for more adventures in the future!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Ralph, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Aaron, We're delighted to have been your mountain refuge during your stay. Your 4-star rating motivates us to continue providing exceptional experiences in Jackson Hole. Looking forward to welcoming you back for more adventures in the future!

10/10 Excellent

dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation spot!!!
It's in the best spot if you are wanting to go Tubing, Skiing, Snowboarding or just want to ride the Gondola and take in the amazing view from it. Would stay every time. Food at the restaurant was amazing also.
Stayed 4 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dana, We're thrilled to hear you had a fantastic time at Snow King Resort! Our prime location offers the perfect gateway to all the thrilling outdoor activities Jackson Hole has to offer, from tubing to skiing and snowboarding. And we're delighted to hear you enjoyed the culinary delights at our restaurant as well! Can't wait to welcome you back for another unforgettable mountain adventure!

2/10 Terrible

minda

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hallway & room reeked of cigarette smoke, made my eyes water. And we had a nonsmoking room!
Response from General Manager on 29 Jan 2024
Minda, We deeply regret the discomfort caused by the lingering smell of cigarette smoke in both the hallway and your nonsmoking room. Your experience does not align with our standards, and we are taking immediate measures to investigate and rectify this issue. Your feedback is invaluable, and we appreciate your understanding as we work diligently to ensure a more enjoyable stay for all our guests. Please feel free to connect with our staff during your stay for any further assistance. Thank you for bringing this matter to our attention.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Comfortable beds, clean room
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Kenneth, We're delighted to hear you found our beds snug and your room spotless at Snow King Resort. Hopefully, amidst your adventures in Jackson Hole, from conquering slopes to discovering local gems, you didn't miss out on the chance to unwind and recharge with us. Next time, we'll strive to make your stay as memorable as a legendary tale from the Old West!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay and made our ski trip super convenient. First timers in Jackson and glad we stayed in this property
Stayed 4 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Brandon, We're delighted to hear that your stay at our property enhanced your ski trip and made it super convenient, especially as first-timers in Jackson Hole. Your positive feedback is truly appreciated, and we hope to continue providing great experiences for you on future visits. Thank you for choosing us for your stay, and we look forward to welcoming you back!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for sharing your review - we're delighted you enjoyed your stay with us!