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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5723 I 55 N, Jackson, MS

Reviews

6.8
Rating 10 - Excellent. 149 out of 527 reviews" "
Rating 8 - Good. 130 out of 527 reviews" "
Rating 6 - Okay. 82 out of 527 reviews" "
Rating 4 - Poor. 70 out of 527 reviews" "
Rating 2 - Terrible. 96 out of 527 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
It’s best I keep my comments to myself.
Stayed 2 nights in May 2024

4/10 Poor

Cullen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were about 100 staples in the walls, ceiling and furniture pieces in my room…?????? There was paint coming off the walls, trash under the beds, mold in the stairwells etc.
Stayed 1 night in May 2024
Response from manager on 5 May 2024
Thankyou for staying with us

6/10 Okay

Ma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 4 May 2024
Thankyou for staying with us

4/10 Poor

Raul

Business traveller
Disliked: Cleanliness, amenities
What i already described should be enough ! I w a going to stay 1 week and edned up ataying 2 nights !
Stayed 7 nights in Apr 2024
Response from manager on 2 May 2024
Thankyou for staying with us

2/10 Terrible

Erika

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was terrible! It had cockroaches and molded bath tubs! The manager said he just bought the hotel a month ago but he should definitely check out all the rooms before serving the public! He was polite and nice enough to give me a refund so I do appreciate that! But I would recommend this place
Stayed 2 nights in Apr 2024
Response from Frontdesk team on 29 Apr 2024
Hello Erika,Thank you for feedback.We would like to apologize for failing to exceed your expectations with your stay at our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Quality Inn & Suites

2/10 Terrible

CARLOS

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bath tub dirty, TV old. We changed rooms but the new one was also dirty and AC and bath extractors were both noisy. Direct TV was mostly evangelical channels.
Stayed 1 night in Apr 2024
Response from Frontdesk team on 29 Apr 2024
Hello Carlos,Thank you for feedback.We would like to apologize for failing to exceed your expectations with your stay at our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Quality Inn & Suites

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frontdesk team on 29 Apr 2024
Hello DonaThank you for staying with us and your feedback.Please visit us again soon.Thank you,Quality Inn & Suites

2/10 Terrible

jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found bugs & hair in our room then we got moved to another room which was slightly better but it was still the same & we felt uncomfortable so we left. We let the owner know about our issues which is why he moved us into a second room but after we left we tried getting a refund & he claimed we wanted a “roadside view” when he knew the real issues. We never received a refund.
Stayed 2 nights in Apr 2024
Response from manager on 12 Apr 2024
Thankyou for staying with us. sorry to hear from you are the first guest complaining about bugs we don't have bugs in our property. please don't spread rumors. Thankyou for staying with us

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and close to interstate
Stayed 1 night in Mar 2024
Response from manager on 8 Apr 2024
Thankyou for staying with us

8/10 Good

Shelia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and the staff was friendly only problem was the TV had no volume and was in the process of remodeling
Stayed 1 night in Jan 2024
Response from manager on 7 Apr 2024
Thank you for staying with us

8/10 Good

Cedric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good space for me.
Stayed 1 night in Mar 2024
Response from manager on 1 Apr 2024
Thankyou for stayig with us

6/10 Okay

Joshua

Stayed 2 nights in Mar 2024
Response from manager on 2 Apr 2024
Thankyou for staying with us

8/10 Good

Nhu Huy

Travelled with family
Liked: Cleanliness, staff & service
Clean, affordable price.
Stayed 1 night in Mar 2024
Response from manager on 31 Mar 2024
Thank you for your stay

4/10 Poor

Christopher

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down and gross. Wouldn't even take a shower it was so bad.
Stayed 1 night in Mar 2024
Response from manager on 31 Mar 2024
Thankyou for your stay

4/10 Poor

Judith

Stayed 1 night in Mar 2024
Response from manager on 21 Apr 2024
Thankyou for staying with us

2/10 Terrible

Jasmind

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from manager on 3 Mar 2024
Thank you for staying with us

2/10 Terrible

Hari

Stayed 2 nights in Feb 2024
Response from manager on 25 Feb 2024
I apologize for your incovience

4/10 Poor

Marco A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is not what is advertised in the app is so dirty, very poorly maintained and managed
Stayed 1 night in Feb 2024
Response from manager on 25 Feb 2024
I apologize for your inconvience

2/10 Terrible

Jasmind

Disliked: Cleanliness, property conditions & facilities
The rooms are half cleaned and full of mokdt
Stayed 1 night in Feb 2024
Response from manager on 28 Feb 2024
I apologize for your inconvience

10/10 Excellent

Jasmind

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s remodeled and clean
Stayed 2 nights in Feb 2024
Response from manager on 25 Feb 2024
Thanks for your response

8/10 Good

Zacchaeus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on 1 Feb 2024
Thankyou for staying with us

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was horrible. Walls are super then and rooms are dirty
Stayed 2 nights in Jan 2024
Response from manager on 30 Jan 2024
Hello samuelI apologize for what problems you faced in our property.From january 1st the managment has been changed so we are renovating the property kindly excuse our mistakes. I hope to serve you in future

10/10 Excellent

Molly

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from manager on 30 Jan 2024
Thank you for your feedback. I hope see you soon

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from manager on 30 Jan 2024
Hello samThank you for your feedback. I hope see you soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a different style that the normal layout. The high light was the indoor pool. Now that was really cool 😎. And the sitting area for breakfast was clean and nice. Most places don't have a dinning area. Way to go Quality.
Stayed 1 night in Dec 2023
Response from Neel patel on 2 Jan 2024
Thankyou for staying with us

10/10 Excellent

stephen

Stayed 1 night in Dec 2023
Response from Neel patel on 2 Jan 2024
Thank you for staying with us

2/10 Terrible

Temekia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
Absolutely TERRIBLE! Luckily I was only there a litle more than 12hrs. The overall smell in the elevator, halls and rooms was overbearing. The towels that were hanging had visible stains and what appeared to be hair (human or pet) was visibly present like the room had not been cleaned or inspected. Pictures make it look better than what it appears. Would not recommend or return.
Stayed 1 night in Nov 2023
Response from manager on 22 Nov 2023
I apologize for your inconvience we will take care see you soon in next business day's

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Weekend Family Getaway 😆
Our stay were excellent very nice people especially Mr. & Mrs.Pratel were extremely nice and friendly people and I will definitely stay again.
Stayed 2 nights in Nov 2023
Response from manager on 20 Nov 2023
Thankyou for your valuable feedback

4/10 Poor

monica

Disliked: Cleanliness, property conditions & facilities
Stained bedding and towels.
Stayed 1 night in Nov 2023
Response from manager on 16 Nov 2023
Thankyou for staying with us

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
I spent a lot of time trying to get things in my room to work properly like the toilet and air-conditioner plus a chair damaged my pants. The breakfast was nice with waffles, biscuits and gravy, cereal, great muffins, plus other things.
Stayed 4 nights in Oct 2023
Response from manager on 25 Oct 2023
Thankyou for satying with us. we fixed everything in your room.

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 25 Oct 2023
Thankyou for staying with us

4/10 Poor

Elane

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities, cheap towels, old, worn air conditioning, worn fixtures and trim i.e picture frames.
Stayed 2 nights in Oct 2023
Response from manager on 15 Oct 2023
we are trying to fix everything Thankyou for staying with us

2/10 Terrible

Alaysia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best
Response from Neel on 12 Sept 2023
Hello Alaysia,Thank you for your feedback, please let us know what can we do better so our guest love to stay with us?Thank youQuality Inn & Suites

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice pool.
Stayed 1 night in Sep 2023
Response from Neel on 12 Sept 2023
Hello Jennifer,Thnak you for staying with us.Hope to see you in near future.Thank you,Quality Inn & Suites

10/10 Excellent

Narsisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything.
Stayed 1 night in Aug 2023
Response from prem on 30 Aug 2023
Thankyou for staying with ussee you soon

2/10 Terrible

Broderick

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Terrible stay
Staff did not change linen or towels once we left for the day, having us return to an unclean room. Then telling us that we should have told them that we wanted it cleaned. Just ridiculous. Towels smelled old, so I asked for freshly wash towel and they didn’t smell fresh either.
Stayed 2 nights in Jun 2023
Response from neel patel on 15 Jul 2023
Hello sirgreetings for the day ..!!I Apologize for inconvenience .if something didn't meet your expectations. We hope to earn your business again give us one more chance Thanking youneel patel

2/10 Terrible

Channel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Neel on 19 Jul 2023
Dear Guest,We apologies for your inconvenience stay at our hotel. We brought up your concern with our team and give us one more chance to us, we will make sure you will have comfertable stay at our hotel.Thank you,Front Desk Team

2/10 Terrible

Cassandra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property appeared unsafe and unsanitary. Trash in the windows and arlind the property.
Stayed 1 night in Jun 2023
Response from Neel on 19 Jul 2023
Dear Guest,We are sorry for the inconvenience caused during your stay at our hotel.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincrely,Front Desk

2/10 Terrible

Robin

Stayed 1 night in Jun 2023
Response from NEEL PATEL on 22 Jul 2023
Hello Robin,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Tynesha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty tub dirty I couldn’t take a shower toilet was stopped up when first entrance smell badddd .. didn’t stay in there couldn’t even get a refund for unused night
Stayed 2 nights in Apr 2023
Response from neel patel on 22 Jul 2023
Hello Tynesha.Greetings for the day..!!Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 Okay

Sumitra

I did not stay at this property as they said their water system broke so I had to stay at a different place no call back until went for check in
Stayed 1 night in May 2023

2/10 Terrible

olga

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty,nothing is working properly
Stayed 1 night in Apr 2023

2/10 Terrible

Olatoye

Business traveller
Disliked: Amenities, property conditions & facilities
They took my room and gave it to someone else. I would not recommend it.
Stayed 1 night in Apr 2023
Response from noo on 18 Apr 2023
on behalf of me and my staff we do apologize for the want to extend for one more night and please give us another change to to make your stay with us a better stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Marquetta

Stayed 1 night in Feb 2023

8/10 Good

Chris

Stayed 2 nights in Feb 2023

6/10 Okay

Anna

Stayed 1 night in Feb 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in late but check in was easy and room was ready for me.
Stayed 1 night in Feb 2023

2/10 Terrible

Amanda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here again
Terrible stay, lobby smelled of weed so did elevator & halls. Room was dirty, leftover soap in shower, 6 pillows only 2 with cases on them, 1 bed was broken down mattress/box spring, carpet was sticky & stained. Morning free breakfast was cereal toast told breakfast person didn’t show up & didn’t really know what to do. Coffee I believe was made with no filter as there were grounds on the top & at least a teaspoon in the bottom of the cup at end. Only things redeeming seemed to be the 2 people we interacted with at check in & out. Both extremely pleasant & made checking in & out easy. But will never stay again.
Stayed 1 night in Jan 2023

2/10 Terrible

Anthony

Stayed 1 night in Jan 2023