Exterior

Reviews of Hilton Garden Inn Jackson Downtown

3 out of 5
Hilton Garden Inn Jackson Downtown
235 W Capitol St, Jackson, MS

Reviews

7.4

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 135 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique area with old buildings
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Patrick, it's fantastic to hear that you appreciated the distinctive location around the Hilton Garden Inn Jackson Downtown, enriched by historic architecture. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Robert, Ciudad Juarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking attendant Carlos was very helpful. Clean and secure hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Robert, we're thrilled to hear that you had a comfortable stay at the Hilton Garden Inn Jackson Downtown. It's wonderful that you found our team member Carlos to be helpful. We can't wait to have you back for another pleasant experience.

6/10 Okay

Rebeca

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Rebeca, it seems your stay at Hilton Garden Inn Jackson Downtown didn't quite live up to your expectations. We'd appreciate the opportunity to understand where we could have enhanced your experience. We value your feedback and invite you to share more details about your recent stay. We're constantly striving to assure every guest enjoys an exceptional stay and your insights would be a helpful part of that process.

8/10 Good

Jimmie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is easily accessible to the venue where I am attending.
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Jimmie, we're delighted to know you found Hilton Garden Inn Jackson Downtown conveniently located for your needs. We hope you enjoyed the surrounding area as much as you enjoyed your stay with us. We're looking forward to welcoming you back in the future.

10/10 Excellent

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Leslie, thank you for choosing Hilton Garden Inn Jackson Downtown for your stay. It appears your visit was a good one, considering it lacked any noted concerns in your review. We appreciate your positive feedback and are delighted to know you had an enjoyable stay. We eagerly await your next visit. Thank you again!

8/10 Good

atigre j

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Atigre j, thank you for taking the time to rate your stay at Hilton Garden Inn Jackson Downtown. It's heartening to see that you enjoyed your time with us. We strive to provide the best experience and your rating is a wonderful encouragement. We look forward to welcoming you again in the future.

10/10 Excellent

Ronald, Huntsville

Stayed 1 night in Apr 2024
Response from Customer Service on 20 May 2024
Thank you for the amazing rating, Ronald!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Jackson Downtown soon!Thanks again for leaving your feedback!

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are a young woman traveling alone or with another young woman I do not recommend this property. You may be harassed by one of the valets who acted very unprofessional. We were asked for our room number which was not even needed for the valet’s use. Upon leaving for the event we were in town for, we heard catcalls under the valets breath. We checked out as soon as we arrived from the event (2.5 hours later) due to feeling unsafe. I was told I would not have to pay for the $30 overnight parking per vehicle and was still charged despite one car being parked for only 3 hours. The young lady at the front desk was friendly but short with us. We did not inform her of the situation or reasoning for our premature check out due to not wanting to cause a scene but this is a warning to other young women. I feel that the valet wouldn’t have acted this way toward us if we were another race, as no other guests seemed to get this treatment at check in. It was the last thing I needed after a long shift and a long drive for an event that we were looking forward to but the anxiety about the situation ruined our evening. The hotel was clean as well just a little bit dated which is understandable due to the historic building. I don’t want to bash this hotel but I do want to warn other young ladies of possible issues that may arise during their stay.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Room was Spacious. We arrived later in the day and left early in the morning, so we didn’t get to experience much of the surrounding area, but from what little we did see, it seemed to be right in the heart of dowtown.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
James, we appreciate your complimentary words about your stay at the Hilton Garden Inn Jackson Downtown. We're glad that you found our team members to be pleasant and the rooms to be ample. Your feedback confirms that our location offers the convenience guests often look for. While your visit was brief this time, we hope you'll have more time to explore the downtown area during your next stay. Thank you for choosing us!

4/10 Poor

Brett

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Brett, it appears that your stay did not meet expectations and for that, we're truly sorry. Your feedback is valuable as it helps us make improvements. However, if you had any specific issues during your visit, we encourage you to share them with us, so we're better equipped to address any concerns. We hope you give us another opportunity to provide a better experience.

8/10 Good

Jon, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel on the edge of downtown in an area that is struggling economically. It's walking distance to the capital and several civil rights attractions, including an old Greyhound bus station, which is nice.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Jon, it's wonderful to hear you appreciated the location of Hilton Garden Inn Jackson Downtown. Being situated within walking distance to many local attractions truly is convenient for our guests. We appreciate your feedback and look forward to serving you again in the future.

10/10 Excellent

McLaurin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
McLaurin, thank you for sharing your experience at the Hilton Garden Inn Jackson Downtown. We're delighted that you had a wonderful stay with us and we're looking forward to welcoming you back in the near future.

6/10 Okay

Tonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to visit jSU
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Tonia, it seems that the hotel's proximity to certain destinations worked out well for your visit. We appreciate your feedback and hope to serve you again in the future.

2/10 Terrible

Tracy

This is solidly in the ghetto. Valet park is required because it isn’t safe to walk the area. Lobby is nice, rooms are not to Hilton standards. Several things broken in the room (can’t open the shades, shower curtain is dirty, bathroom floor still has someone else’s hair on it, etc) We wouldn’t go back. If you are going to Jackson I’d recommend something outside of the downtown area.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Tracy, we're disheartened to learn about your experience. The location of the hotel should never cause discomfort or unease for our guests. Regarding your room conditions, your feedback is appreciated as it offers us a chance to improve. These concerns have been noted and will be addressed. We hope you will consider giving another opportunity to offer you an improved experience.

8/10 Good

Dana, Grambling

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location. Several eateries in walking or driving distance.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Dana, it's encouraging to hear that the strategic placement of Hilton Garden Inn Jackson Downtown added value to your stay. We're glad you appreciated the variety of dining options nearby. Your kind words are truly appreciated and we hope to welcome you back again in the future.

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a room for four and I paid for it and there was only one king bed, then when I asked to get another room they said they were overbooked when I know they weren’t because I tried booking directly with Hilton app and there were a lot of other rooms available. Then they offered to bring a roll in which wasn’t enough because that was only enough for 3 and I asked for a second roll in and they said it was a fire hazard. There was coffee but no coffee machine. And other things negatives. To say the truth the only thing that would make it better would be a full refund. Feel free to contact me or not
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Juan, we appreciate your feedback and regret to hear about your experience with the room assignment and bedding arrangements. We strive to meet our guests' expectations and it sounds like we fell short in your case. We understand there were also concerns over some amenities not being as anticipated. Your comments are extremely important to us and we'll employ them to improve our service. It would be valuable to connect with you directly to understand your experience fully and see how we might better serve you in the future. Thank you again for sharing your feedback.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for the perfect rating, Elmer!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Jackson Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4/10 Poor

rickey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Rickey, it seems your stay with us didn't meet your expectations. We're truly sorry you were not fully satisfied. We would appreciate any further details you might share about your experience, in order for us to learn and improve. This is not the standard of service we aim to provide. We hope you'll give us another chance to make your next stay a more positive one.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet guys very helpful
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Michael, it's wonderful to hear that you found our valet team members at Hilton Garden Inn Jackson Downtown to provide exceptional service. We are thrilled they could assist you during your stay with us. We hope to welcome you back soon.

10/10 Excellent

Sara, Biloxi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The valet parking guys are FANTASTIC..and the front desk personnel were awesome as well. Very friendly, welcoming, super place to check in to. Also the attached bar area has great service as well..they go above and beyond. The rooms are fine..its the staff here tho that make it great.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Sara, it's truly heartening to read about your experience at the Hilton Garden Inn Jackson Downtown. Our team members at the front desk and our valet parking team strive to provide an exceptional welcoming experience. We're also pleased to hear you appreciated the service at our attached bar area. Thank you for recognizing our colleagues who strive to make your visit great. We hope to see you back soon for another fantastic experience.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Thank you for sharing your thoughts with us, Anne!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Jackson Downtown.

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
None of the pillows had pillow cases on them. We asked for them many times and said we would put them on just wanted them. Kept telling us they were washing some. Never got them. Had to call to get towels there were none in the room. Took 2 1/2 hours to get a burger and beer at the restaurant. Won’t stay at this Hilton again
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Robert, it's regrettable to hear about your recent experience. Problems encountered with the room amenities and the unusually long wait at our restaurant are certainly not indicative of the high level of service we aim to provide. Measures are in place to prevent such mistakes, and we sincerely apologize that these were not met during your stay. Please know that your feedback is invaluable in our ongoing effort to enhance our service delivery. We truly hope we will have another opportunity to welcome you back and prove that we can do better.

2/10 Terrible

Monica

Customer service was lacking
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Monica, we're troubled to hear that your expectations weren't met in regards to the service. Please be assured that we are committed to delivering professional, attentive service and it's concerning if you didn't experience this. We'll take your feedback on board as we continually strive to enhance our guest experience.

4/10 Poor

Jontaya

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was close to our event. Appears clean and the Valet is on point. Great service from them! Inside service was a different story… watching my friends check in compared to the service I received was polar opposites. They recorded information about the hotel and what is close by. While I received barely a word. No hygiene products in the room. Went down stairs to request them and they said they would bring them to my room… never received…
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Jontaya, we appreciate your constructive feedback. We're glad to hear that our location was convenient for you and that our valet service met your expectations.However, your concerns about the service you received inside and the lack of amenities in your room are noted. Rest assured, we are keen to ensure consistent, quality service to all our guests and we aim for full provision of necessary items in each room. We'll take your feedback into serious consideration to improve moving forward. Your understanding is appreciated.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deck didn't have extra cash on hand for change.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Michael, thank you for choosing the Hilton Garden Inn Jackson Downtown and for sharing your experience. We understand your concern about not having smaller denominations on hand at our front desk. We're taking note of your feedback and will look into potential solutions for more convenience. Despite this, we hope your overall experience was pleasant and we look forward to your next visit.

4/10 Poor

Marian, Houston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thank you for sharing your feedback, Marian.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Chasity

Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Chasity, we're absolutely delighted to hear that you enjoyed your stay at Hilton Garden Inn Jackson Downtown. We look forward to continuing to exceed your expectations during your future visits. Thank you so much for your high rating!

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don’t.
At check in, we requested a roll away bed due to the fact the person with me had booked a room and it was cancelled somehow. When we finally got up to the room, there was a roll away bed with no bedding. We called the front desk and they brought us a blanket. While waiting for the blanket we noticed the room was extremely hot. The thermostat was reading 77/78 and the temp was set at 70. So I attempted to drop the temp more, and the ac never cut on. We requested a room change since the ac was apparently not working properly. They did move us. The next room, the ac was working great. Room felt cool and comfortable. However, after getting everything situated we noticed there was sticky cup marks all over the coffee area as well as the nightstand. A bottle of Crown Royal was found inside the fridge. The coffee packs with sugar and cream were opened. The shower had mold. The tv didn’t work. The Wi-Fi didn’t work. Some of the comp items, soaps shampoos etc were missing. Since I booked thru hotels.com the only thing I could do was request another room. But the hotel was already packed. The changing rooms again didn’t sound fun. So we cleaned the room a little and then just went to bed. I left without showering due to the mold. Also, the elevators smelled like straight marijuana half the time. And there were people smoking it right outside the front door. Overall, for a Hilton hotel, I was shocked. I expected way more from a Hilton
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Christina, your experiences certainly seem disheartening, particularly when it comes to the cleanliness and the state of the rooms. It is our aim to offer a welcoming and comfortable environment, and it seems like we missed the mark during your stay. Please rest assured that we take your feedback seriously, and we will investigate these matters promptly.Furthermore, we're committed to providing a safe and respectful atmosphere for all our guests. Any indication of unsavory behavior, such as the smoking incident you noted, will be handed over to our security team for review.While we understand that these encounters negatively impacted your stay, we're hopeful for another opportunity to serve you better in the future.

4/10 Poor

Breunna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Breunna, it is disappointing to hear that your recent stay did not meet expectations. We value guest feedback as it helps us improve. Feel free to share any specific areas of improvement. We hope for the chance to serve you better in the future.

8/10 Good

James, Dartmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in.a decent location.
Stayed 3 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
James, it's great to know you recognized the Hilton Garden Inn Jackson Downtown's prime location and found your stay to be satisfactory. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great stay, great location, and friendly staff. Will definitely come back
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
We're glad to hear that you had a great experience at Hilton Garden Inn Jackson Downtown. We certainly pride ourselves on our prime location and our team's warm hospitality. We are definitely keenly anticipating your next visit.

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Thanks for sharing this perfect rating, Derrick!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Jackson Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Brittany Lee

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Front desk staff was very kind. Facility just wasn't as clean as I would have liked. No liquor license (not stated online), bar is advertised as open.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Brittany Lee, it's encouraging to hear that our team members at the front desk treated you with kindness. We regret that you found our cleanliness to be less than ideal, we'll take note of your feedback. Additionally, we appreciate your patience regarding the unavailability of our bar services. Your comments allow us to continually improve our services. We hope you will visit us again, promising a focus on these aspects next time around.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Jackson Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Katie

Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Thank you for taking the time to share your feedback, Katie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

2/10 Terrible

Joshua

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
We appreciate you taking the time to share your feedback, Joshua.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Juan, thank you for your rating of Hilton Garden Inn Jackson Downtown. We're delighted to know your stay met expectations. Feel free to share any observations or suggestions for our continuous improvement. We hope to serve you again soon.

6/10 Okay

JOHN

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 12 Jan 2024
John, while it's clear your stay did not meet your expectations, we appreciate your rating. Your feedback helps us understand where we need to improve to ensure a better experience for future stays. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

William

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
William, thank you for taking the time to rate your recent stay. We see there's room for improvement and would appreciate if you could share your experience in more detail. This will help us ensure a more pleasurable experience for our future guests. We hope to welcome you back soon.

10/10 Excellent

Lacretta

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Lacretta, it's wonderful to see such a high score and we appreciate your feedback. We hope you thoroughly enjoyed your stay at Hilton Garden Inn Jackson Downtown. It would be our pleasure to welcome you back for another memorable stay. Thank you very much.

8/10 Good

Dominisheia

Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
We appreciate your lovely rating, Dominisheia!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Jackson Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Timothy

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Timothy, it seems you had a middle-of-the-road experience with us, as reflected in your rating. We value your feedback and are eager to improve our service. Should your travels bring you back, we hope to deliver a more enhanced experience.

10/10 Excellent

Chanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only issue i had with this property was they didn’t have towels. There was half a set when i checked into the room. I attempted to get a set later that night and they did not have any.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Chanetta, it's excellent to hear you enjoyed your stay at the Hilton Garden Inn Jackson Downtown. We're, however, genuinely sorry to hear about the incomplete set of towels in your room. Ensuring a comfortable stay is our top priority, so we appreciate you making us aware. We'd be pleased to welcome you back and offer an even better experience.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
Thank you for the excellent rating, Curt!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Jackson Downtown! We look forward to hosting you again soon.

2/10 Terrible

Ruby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate your feedback, Ruby.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Emily

Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Thanks for the amazing rating, Emily!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Jackson Downtown!

2/10 Terrible

KALVIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Kalvin, we noticed your review and are disheartened to understand you didn't have a satisfactory experience. We strive to ensure all guests have a pleasing stay and it appears we didn't meet your expectations. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

4/10 Poor

Stanley

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
For the name and location, I was expecting better. My wife and two kids traveled with me. I booked a king suite; no linen was available for the couch bed for the kids or extra wash clothes. The room overall was decent.
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Stanley, we regret to hear your expectations were not fully met during your recent stay. It's disappointing to learn about the lack of linen and washcloths, which is certainly not our standard. We understand how important these essentials are, particularly when traveling as a family. We'll be sure to reiterate the importance of these expectations with our team. We hope to have the opportunity to impress you in the future.

2/10 Terrible

Luciana

Disliked: Cleanliness, staff & service, room comfort
Horrible service
The hotel seems as if it’s on its last leg. No spirits at the bar. (Bartenders were really sweet) and we got locked out of our room SEVERAL times. When we would go out and come back in, our key would not be working. This happened 4 times!!! They kept re keying our room. Then to make matters worse, the last time it happened, I went to. The room and back 3 times. Each time I had to go back down and let her know it didn’t work! Finally, she said she would have to change our room. But ma’am, our stuff is stuck in the old room. Basically they had to get security after an hour to let us in the old room casing us to miss our anniversary dinner reservation. I was so disappointed. No one knew what to do. I was very upset and feel like we were highly inconvenienced to have to change rooms. I feel like I should be refunded! I will not stay here again.
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Luciana, it's concerning to read about the series of troubles you encountered during your visit, including issues with the room key and bar services. The team members should have resolved the key problem more promptly to avoid such inconvenience and it's regrettable to hear this affected your anniversary plans significantly. We secure all customer belongings and it's clearly a must to be more efficient in managing such situations. Feedback like yours helps us to improve and we hope to display our enhancements should you decide to visit us again in the future.

4/10 Poor

Nicholas

Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Nicholas, it seems like your experience at our hotel didn't quite meet your expectations. It is disheartening that we fell short, and we would appreciate the opportunity to improve by understanding what went wrong. Please, if you can, share specific issues or feedback for us to address. We are committed to making things right for you in the future.