Search Hotels Near JD Legends Entertainment Complex, Franklin

"The front desk staff could definitely benefit from additional customer service training. While some interactions were fine, one particular staff member—an older woman working the front desk—was consistently unpleasant and took away from the overall experience. On a positive note, the food options were a highlight. The availability of a buffet was convenient and appreciated, and the manager seemed to make an effort to maintain consistency in that area. Unfortunately, the service at the front desk overshadowed the positives. "

"Pool was too cold"

"Great hotel, great location and great management and staff "

"Staff is top notch as well as the amenities and the breakfast! Fire pit out front is a plus"

"Everything was great"

"They pool needs a good cleaning , not just chlorine tablets throw in it, needs emptied out in a good scrubbing the water looks green"

"Love it!"

"Great stay and area"

"Hotel was great. Clean. Management was very rude. Tried to charge $75 for our dog when website says $50 charge for one dog. The manager tried to argue that Expedia should have updated their website and wanted to argue with me. Then he told us to get our dog out of lobby, even though there was another dog in the lobby. Won’t be staying here again!!!"