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"Beautiful historical hotel . Spa is exceptional"

"El hotel está muy bien ubicado en Sermione y cuenta con una posiciona de agua termal que está incluido en el precio de la habitación. La comunicación con el personal del hotel fue muy mala, ya que no hablan español y el inglés es terrible, por lo que las preguntas que hacía no daban respuestas correctas o incompletas. El hotel es muy viejo y requiere una inversión importante para actualizarlo. Hasta las camas y almohadas eran de los años 1960."

"The hotel was one of the best I have ever stayed. From the front desk staff to the room to the breakfast staff, it was an exceptional stay. Our only problem was the lights in the room were not easy to control. It took us all 4 days to figure out how they worked."

"This hotel has amazing views of bellagio. We are well traveled folks and can not remember a more breathtaking view than this hotel offers . Staff was incredible and very friendly providing answers to all our questions and request . Hotel offers a very convenient free courtesy shuttle service to the bellagio town center . This is the place to stay when visiting bellagio ."

"We loved so many things about hotel excelsior, the breakfast was good, the staff was outstanding, the stair rugs could have been vacuumed more often but overall the hotel was clean, the reason I gave the overall score as 3 is the bed . The mattress was very uncomfortable and the pillows were in need of being replaced as they were all pretty flat, no fluff at all. "

"Great hotel, great staff, great location. Would highly recommend "

"I really enjoyed my stay at this resort. It’s conveniently located, the food was excellent, and there are plenty of amenities to enjoy. The only issue we encountered was that the air conditioning in our room wasn’t cooling properly, which made it a bit warm. Aside from that, everything else was wonderful—I just wish we could have stayed longer."

"The room was clean and the breakfast wasn’t bad. There was one front desk staff person who was very helpful, the rest were just ok. Our room was drafty, the window did not seal properly, and there was some construction right outside our window which wasn’t ideal. "

"Nice place. Would recommend and stay here again. Staff was very friendly and helpful"