On the beach, white sand
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Reviews of The Palms Oceanfront Hotel

3.5 out of 5
The Palms Oceanfront Hotel
1126 Ocean Blvd, Isle of Palms, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1002 reviews" "
Rating 8 - Good. 289 out of 1002 reviews" "
Rating 6 - Okay. 136 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only complaint is that parking was far away and expensive.
Stayed 3 nights in May 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in May 2024

10/10 Excellent

William, Bryant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel. Well run with lots of friendly staff. Breakfast was included which was a nice surprise. Located right on the beach. Access could not have been better or easier! The beaches were clean and not very crowded when we were there in late May. Parking in the deck with a large SUV was challenging due to the low ceilings. They offered surface parking for free just 1 block away. Access to restaurants was plentiful. I highly recommend the taco place that is a few doors down. If you found this review helpful, please? Like and follow for more.
Stayed 1 night in May 2024

6/10 Okay

Mary

Travelled with partner
would not stay again - only access to beach was through dark stairwells and thru the run down garage area / no windows n room except for hallway / loud elevator & guest passerby's/ no outdoor seating except at pool no ocean views in most rooms
Stayed 2 nights in May 2024

8/10 Good

David P

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Kathleen

Travelled with family
The hotel was very nice and great location to beach and restaurants
Stayed 3 nights in May 2024

6/10 Okay

Tonya

Travelled with family
Liked: Cleanliness
The stay was just okay. Too expensive for what you get.
Stayed 1 night in May 2024

8/10 Good

Soe

Beach
Stayed 1 night in May 2024

10/10 Excellent

Chad S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Close to the venue we were going to. This place is extremely over priced for what you get. Parking below the building is limited with very small spaces. Not even close to the spaces needed for a hotel of this size. They have not one, but two overflow lots away from the hotel. One would think paying $400 a night you would get a nice room. One would be wrong. Think motel 6 with a fresh coat of paint and a nice bed cover. Extremely loud, woke up 3 times during the night hearing people outside the room. They probably don’t get a lot of repeat guest here.
Stayed 1 night in May 2024

6/10 Okay

Michael

Travelled with family
Disliked: Amenities
Breakfast was a 2 out of 10 at best. No handicap parking.
Stayed 2 nights in May 2024

4/10 Poor

Carmen, Cincinnati

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is run down and dirty. Not to much else to say. Beach location is nice but there are better options for the price
Stayed 2 nights in May 2024

2/10 Terrible

Mira

Travelled with family
Disliked: Cleanliness, staff & service
Do not get ocean view room. Very disappointed.
Stayed 1 night in May 2024
Response from Steff B on 15 May 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Amenities
Beach access very crowded, noisy hotel, interior rooms felt very closed off, no common area to sit outside other than directly on the beach. Very expensive for the atmosphere
Stayed 2 nights in May 2024
Response from Steff B on 15 May 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was awesome. However it’s very loud in the morning due to the indoor set up.
Stayed 2 nights in May 2024
Response from Steff B on 15 May 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Steff B on 15 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Steff B on 15 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Reg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Steff B on 15 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Billie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from Steff B on 15 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place
Stayed 1 night in May 2024
Response from Steff B on 10 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Everything was nice enough.
Stayed 1 night in Apr 2024
Response from Steff B on 10 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The staff was amazing.
Stayed 1 night in May 2024
Response from The Palms Oceanfront on 10 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Chelsea

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Steff B on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb! Will definitely stay there again!
Stayed 1 night in May 2024
Response from Steff B on 10 May 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Steff B on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel on the beach. Would stay here again
Stayed 1 night in May 2024
Response from Steff B on 7 May 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air handler was very noisy. Other than that great stay.
Stayed 3 nights in Apr 2024
Response from The Palms Oceanfront on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

2/10 Terrible

Gerardo

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I thought I was going to get a room with a view but that was not the case.
Stayed 1 night in Apr 2024
Response from Steff B on 10 May 2024
Thank you for taking the time to share your comments. I am so sorry that we failed to satisfy you during your recent visit with us. We strive to offer each guest a clean, comfortable room with excellent service. Clearly, in your case, we failed to meet our goal. Please know that we share these comments with the appropriate team members so we can improve our operation. Again, thank you very much for taking the time to post a review.

10/10 Excellent

Dennis

Stayed 1 night in Apr 2024

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! I was disappointed that it did not provide beach chairs… you have to order your chairs from a company and wait for them to get set up. The breakfast was great, it was right on the beach and the location was perfect!
Stayed 2 nights in Apr 2024
Response from Steff B on 7 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was right on water. However make sure you book a room with view or balcony! Worth the money. Walking distance to great restaurants. Just a quiet, relaxing and beautiful spot if you love the beach😎
Stayed 3 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Steff B on 7 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Kelle

Liked: Cleanliness, staff & service
The parking situation was terrible Cars we’re allowed to park under garage in unauthorized space making it difficult for others to get out
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Palms Oceanfront on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Patricia, Spartanburg

Travelled with family and small children
Beautiful room on the heart of lsle of Palms. Great breakfast and oceanfront. Really good price.
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

jennifer

We really enjoy this property.
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near relative
Stayed 1 night in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only concerns we had were with parking directly at the hotel. There isn't enough and although they have huge lots close by, it is quite inconvenient when you have luggage upon arrival or departure. Lots of guests do not respect the loading parking stalls so that doesn't solve the problem either.
Stayed 2 nights in Apr 2024
Response from Steffanie B. on 22 Apr 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a room with 2 queen beds. Room was spacious, clean and comfortable. Window view was the hallway in between rooms. Was hoping for an ocean front room. Parking is a block away and cost $12 for the night. Continental breakfast. Coffee was nasty. Yogurt, hard boiled eggs, cereal, bagels and cream cheese, bananas and a pancake machine. Overall a good stay but not worth $200 night.
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Travelled with family
Liked: Property conditions & facilities
Nice big room. It was very clean and well maintained.
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying in Isle of Palms! This is a prime location on the beach! The only thing is most of the rooms don’t have any windows and feel kinda like you’re trapped. We moved to a room with a balcony overlooking the town and that made the trip! As long as you stay in the front or back sides of the hotel, this is a perfect stay. But if you don’t care about that, it’s a clean and nice spot to stay
Stayed 3 nights in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you so much for your review. We hope you choose us for your next beach vacation.

8/10 Good

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service
Very little parking at hotel, 2 lots 2 to 4 blocks away for parking might have been a deal breaker had we known in advance. Entrance to hotel is through parking garage and up elevator, during rain walk through water to get to elevator. Hotel was clean once we got to our rooms.
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you for your review. We appreciate your feedback and always strive to meet expectations. Unfortunately, when the hotel is booked at full capacity, the garage underneath is on a first come first serve basis. As you mentioned there are two other lots where you could also park. As for the rain, we do bring our apologies, and wish there was something we could do about it. Your concerns have been shared with the appropriate operation team and they will do they best to address and hopefully resolve them. Again thank you for your feedback and we hope you choose us again for your next beach vacation.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay overall! Great location for beach activities and food.
Stayed 2 nights in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you. We hope you choose us for your next beach vacation.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you. We hope you choose us for your next beach vacation.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and walkable to restaurants.
Stayed 2 nights in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you. We hope you choose us for your next beach vacation.

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to room with a view when first room looked out over noisy restaurant. Much better…
Stayed 1 night in Mar 2024
Response from Steffanie B. on 9 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!