On the beach, white sand
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Reviews of The Palms Oceanfront Hotel

3.5 out of 5
The Palms Oceanfront Hotel
1126 Ocean Blvd, Isle of Palms, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mira

Travelled with family
Disliked: Cleanliness, staff & service
Do not get ocean view room. Very disappointed.
Stayed 1 night in May 2024

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Amenities
Beach access very crowded, noisy hotel, interior rooms felt very closed off, no common area to sit outside other than directly on the beach. Very expensive for the atmosphere
Stayed 2 nights in May 2024

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was awesome. However it’s very loud in the morning due to the indoor set up.
Stayed 2 nights in May 2024

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Reg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Billie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place
Stayed 1 night in May 2024
Response from Steff B on 10 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Everything was nice enough.
Stayed 1 night in Apr 2024
Response from Steff B on 10 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The staff was amazing.
Stayed 1 night in May 2024
Response from The Palms Oceanfront on 10 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Chelsea

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Steff B on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb! Will definitely stay there again!
Stayed 1 night in May 2024
Response from Steff B on 10 May 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Steff B on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel on the beach. Would stay here again
Stayed 1 night in May 2024
Response from Steff B on 7 May 2024
The team and I were delighted to learn that you enjoyed your recent visit with us. We take great pride in efforts to make sure every guest enjoys their visit to our property. We hope that you'll give us the opportunity to serve you the next time you feel the need to meet with the sea.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air handler was very noisy. Other than that great stay.
Stayed 3 nights in Apr 2024
Response from The Palms Oceanfront on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

2/10 Terrible

Gerardo

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I thought I was going to get a room with a view but that was not the case.
Stayed 1 night in Apr 2024
Response from Steff B on 10 May 2024
Thank you for taking the time to share your comments. I am so sorry that we failed to satisfy you during your recent visit with us. We strive to offer each guest a clean, comfortable room with excellent service. Clearly, in your case, we failed to meet our goal. Please know that we share these comments with the appropriate team members so we can improve our operation. Again, thank you very much for taking the time to post a review.

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! I was disappointed that it did not provide beach chairs… you have to order your chairs from a company and wait for them to get set up. The breakfast was great, it was right on the beach and the location was perfect!
Stayed 2 nights in Apr 2024
Response from Steff B on 7 May 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was right on water. However make sure you book a room with view or balcony! Worth the money. Walking distance to great restaurants. Just a quiet, relaxing and beautiful spot if you love the beach😎
Stayed 3 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Steff B on 7 May 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Kelle

Liked: Cleanliness, staff & service
The parking situation was terrible Cars we’re allowed to park under garage in unauthorized space making it difficult for others to get out
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Palms Oceanfront on 10 May 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Patricia, Spartanburg

Travelled with family and small children
Beautiful room on the heart of lsle of Palms. Great breakfast and oceanfront. Really good price.
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

jennifer

We really enjoy this property.
Stayed 2 nights in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near relative
Stayed 1 night in Apr 2024
Response from Steff B on 27 Apr 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only concerns we had were with parking directly at the hotel. There isn't enough and although they have huge lots close by, it is quite inconvenient when you have luggage upon arrival or departure. Lots of guests do not respect the loading parking stalls so that doesn't solve the problem either.
Stayed 2 nights in Apr 2024
Response from Steffanie B. on 22 Apr 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a room with 2 queen beds. Room was spacious, clean and comfortable. Window view was the hallway in between rooms. Was hoping for an ocean front room. Parking is a block away and cost $12 for the night. Continental breakfast. Coffee was nasty. Yogurt, hard boiled eggs, cereal, bagels and cream cheese, bananas and a pancake machine. Overall a good stay but not worth $200 night.
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Travelled with family
Liked: Property conditions & facilities
Nice big room. It was very clean and well maintained.
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 17 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying in Isle of Palms! This is a prime location on the beach! The only thing is most of the rooms don’t have any windows and feel kinda like you’re trapped. We moved to a room with a balcony overlooking the town and that made the trip! As long as you stay in the front or back sides of the hotel, this is a perfect stay. But if you don’t care about that, it’s a clean and nice spot to stay
Stayed 3 nights in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you so much for your review. We hope you choose us for your next beach vacation.

8/10 Good

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service
Very little parking at hotel, 2 lots 2 to 4 blocks away for parking might have been a deal breaker had we known in advance. Entrance to hotel is through parking garage and up elevator, during rain walk through water to get to elevator. Hotel was clean once we got to our rooms.
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you for your review. We appreciate your feedback and always strive to meet expectations. Unfortunately, when the hotel is booked at full capacity, the garage underneath is on a first come first serve basis. As you mentioned there are two other lots where you could also park. As for the rain, we do bring our apologies, and wish there was something we could do about it. Your concerns have been shared with the appropriate operation team and they will do they best to address and hopefully resolve them. Again thank you for your feedback and we hope you choose us again for your next beach vacation.

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay overall! Great location for beach activities and food.
Stayed 2 nights in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you. We hope you choose us for your next beach vacation.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you. We hope you choose us for your next beach vacation.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and walkable to restaurants.
Stayed 2 nights in Apr 2024
Response from The Palms Oceanfront on 15 Apr 2024
Thank you. We hope you choose us for your next beach vacation.

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to room with a view when first room looked out over noisy restaurant. Much better…
Stayed 1 night in Mar 2024
Response from Steffanie B. on 9 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

2/10 Terrible

Tanya

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Cesar, Fayetteville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In front of the beach access. Middle of food choices.
Stayed 1 night in Apr 2024
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Daniel E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was right on a beautiful beach!
Stayed 1 night in Mar 2024
Response from Steff B on 9 Apr 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very clean and there were plenty of towels. Unfortunately, the room was directly across from a very loud beeping elevator and a noisy door that opened to the stairwell, both of which were heavily used by guests. Our room's door frame was not well-sealed and there was a window facing the hallway, so the noise was terrible. Not a peaceful stay.
Stayed 3 nights in Mar 2024
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

4/10 Poor

Jessica

Stayed 2 nights in Mar 2024
Response from Steff B on 22 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

2/10 Terrible

Ronda

Disliked: Property conditions & facilities
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Melissa

Travelled with family
Disliked: Staff & service
Parking is awful. Gentleman checking us in had zero personality.
Stayed 1 night in Mar 2024
Response from Steff B on 9 Apr 2024
Thank you for your review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

Michael, Telford

Liked: Cleanliness, staff & service
The property was ok, nothing special, totally a beach hotel.
Stayed 1 night in Mar 2024
Response from Steffanie B. on 30 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is right on the beach and close to 4/5 restaurants
Stayed 2 nights in Mar 2024
Response from Steff B on 28 Mar 2024
Thank you for taking the time to post a review. We appreciate the feedback and are delighted to know that you enjoyed your visit with us. We hope you'll keep us in mind the next time you're ready for a little beach time!

6/10 Okay

Jessica Leigh

Travelled with family
Property location was great access to the beach, walkable to restaurants, and close to shopping. The walls between rooms are very thin, and therefore neighboring room sounded like we were sharing a room. Noise from guests returning to their rooms at night was also very loud. If you are looking for a quiet getaway, this isnt it. But if you are looking for quick access to the beach, they have you covered!
Stayed 4 nights in Mar 2024
Response from Steffanie B. on 29 Mar 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

2/10 Terrible

Waylon

Travelled with family
Disliked: Staff & service
I booked through Expedia because I typed in pet friendly hotels isle of palms. Proceeded to book room paid for it with visa, arrived and desk clerk said sorry no pets, had to find last minute hotel, I wished Expedia would refund my money because I was not able to stay.
Stayed 1 night in Mar 2024
Response from Steff B on 19 Mar 2024
Thank you very much for taking the time to post a review. I am very sorry that we failed to meet your expectations during your recent visit. I have shared your comments with the appropriate operations team and I am certain that corrective action has been taken. Again, thank you so much for sharing your thoughts with us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient
Stayed 3 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

8/10 Good

Anthea, Greer

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Beds are terrible!! Very average property
Stayed 3 nights in Mar 2024
Response from Steffanie B. on 19 Mar 2024
Thank you for your kind review. We look forward to welcoming you back in the near future. Have a wonderful day.