Isla Holbox Trip

The house is spacious and beautiful. The pool was refreshing. We were grateful for the free WiFi and free parking. We truly enjoyed our stay. Some suggestions: Better communication to the security guards about guests coming would help. Many of the guards were not even aware of this property, and none of them spoke English. We had trouble getting through the two gates on more than one occasion. It would help to add the following for guest use: vegetable peeler, can opener, electric dishwasher soap, paper towels, cleaning products, replacement trash liners, mixing bowls, and dish cloths. Booking is very difficult if your arrival is after hours. We had to wire money for payment. More payment options should be considered, including allowing Expedia to be a payment broker, instead of only “pay at property.” The property manager should be more accessible prior to arrival. It took awhile for us to connect with the property manager, but once we could text with them, it worked out fine. There were no checkout instructions. The pool pump required repair while we were there, so we only accessed the pool at the start of our trip.

Great place, great people, all-around wonderful resort. Facilities and restaurants were very good. Would recommend.

Good average property

The concierges Cielo and David were very helpful and nice, also the rifle instructor Victor was very nice. The dinner at El Dorado restaurant was my favorite.

Our second stay did not disappoint. We stayed in the the Tower this trip and loved the accommodations. Bigger rooms than the garden rooms and it was nice not to have to navigate stairs. Definitely not quiet, as the Tower overlooks Bash, night party, but we new what we were here for! The staff was amazing. The beautiful Bianca, concierge, respected our desire to avoid the sales pitches this trip which was much appreciated. Special mention to Alo, our server at Bash. She kept our drinks coming with efficiency a smile every night we were there. Juan at Sea Flirt is as charming and fun as ever. He was our server last year at Flame Restaurant. I do not know who the housekeeper was, but she/he was AMAZING! We never use housekeeping as we are fairly neat people. Our Do Not Disturb sign must of fell off the door because we walked in one evening to a room cleaner than the day we checked in; down to our personal toiletries being organized into little washrag envelopes, and our pile of flip flops sand free and lined up like they were on display! Cheers to your staff! As far as the general atmosphere: we come be kids again (grown up kids). This is an environment in which you will definitely see a bit of nudity, and a lot of playful and very risque games. Know what you are in for before you come! My husband and I are monogamous, but there are many couples of different lifestyles that vacation here to enjoy the atmosphere. There is a welcoming and mutual respect for all here!